10h delay? Really? No support from BA
Mar 6, 2019, 8:34 am
#61
A FlyerTalk Posting Legend
Join Date: Aug 2006
Location: Argentina
Posts: 40,209
Mar 6, 2019, 8:36 am
#62
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,924
Mar 6, 2019, 9:01 am
#63
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Mar 6, 2019, 4:51 pm
#64
Join Date: Nov 2015
Location: HEL
Programs: AY GOLD, HH GOLD
Posts: 411
I totally agree that the situation was not handled in an approriate way by BA. I was just trying to dig in if there was any reason to put other passenger ahead of the OP when it came down to the musical chairs.
Mar 8, 2019, 9:51 am
#66
Original Poster
Join Date: Nov 2017
Location: Germany
Programs: BA GGL, CCR - TK G
Posts: 809
I would like to let everyone know, that as much as they screwed up on the rebooking, BA handled the complaint very professional.
Within 24h of my complaint I got a call to excuse for the mess, ask for my details for my EU261 compensation and offer me a one way upgrade voucher valid for a year.
Unfortunately they didn't know why things happened and I pointed out again the closed ticketing desk and the problems involved.
Thank you guys for the input and listening.
Can I change the title of the thread in well compensated 🤔
Within 24h of my complaint I got a call to excuse for the mess, ask for my details for my EU261 compensation and offer me a one way upgrade voucher valid for a year.
Unfortunately they didn't know why things happened and I pointed out again the closed ticketing desk and the problems involved.
Thank you guys for the input and listening.
Can I change the title of the thread in well compensated 🤔
Mar 8, 2019, 10:01 am
#67
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,248
Mar 8, 2019, 10:20 am
#68
Join Date: Jun 2009
Location: UK
Programs: Lemonia. Best Greek ever.
Posts: 2,271
It is pleasing that you are satisfied with what they have offered you.
Service Recovery after a snafu is so important, and BA have not been universally good with this is their reign of austerity.
Service Recovery after a snafu is so important, and BA have not been universally good with this is their reign of austerity.
