10h delay? Really? No support from BA

Old Mar 6, 19, 9:34 am
  #61  
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Originally Posted by Ancient Observer View Post
Who is a "valued customer" for BA? In this case, not a GGL??
I used to think having even BAEC Silver status must mean you spend and fly a lot with BA. Since finding this forum I now know that's not necessarily the case.
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Old Mar 6, 19, 9:36 am
  #62  
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Originally Posted by HIDDY View Post
I used to think having even BAEC Silver status must mean you spend and fly a lot with BA. Since finding this forum I now know that's not necessarily the case.
I suspect there are quite a few Silver members who spend more on BA than some GGLs.
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Old Mar 6, 19, 10:01 am
  #63  
 
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Originally Posted by Tobias-UK View Post
I suspect there are quite a few Silver members who spend more on BA than some GGLs.
I refer the Learned Gent to a thread I wrote some years ago..

Most expensive way to Silver??
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Old Mar 6, 19, 5:51 pm
  #64  
 
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Originally Posted by Tobias-UK View Post


That should not make a difference. The level of service the OP initially received was well below the level he should expect - irrespective of how the ticket was paid for.
I totally agree that the situation was not handled in an approriate way by BA. I was just trying to dig in if there was any reason to put other passenger ahead of the OP when it came down to the musical chairs.
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Old Mar 6, 19, 11:59 pm
  #65  
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Old Mar 8, 19, 10:51 am
  #66  
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I would like to let everyone know, that as much as they screwed up on the rebooking, BA handled the complaint very professional.
Within 24h of my complaint I got a call to excuse for the mess, ask for my details for my EU261 compensation and offer me a one way upgrade voucher valid for a year.
Unfortunately they didn't know why things happened and I pointed out again the closed ticketing desk and the problems involved.
Thank you guys for the input and listening.
Can I change the title of the thread in well compensated 🤔
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Old Mar 8, 19, 11:01 am
  #67  
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Originally Posted by Vasco Pridat View Post
Can I change the title of the thread in well compensated 🤔
Click the red triangle next to your post and you can send a message to request it.
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Old Mar 8, 19, 11:20 am
  #68  
 
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It is pleasing that you are satisfied with what they have offered you.
Service Recovery after a snafu is so important, and BA have not been universally good with this is their reign of austerity.
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Old Mar 8, 19, 11:44 am
  #69  
 
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I'm glad the service recovery is acceptable. I hope (but won't hold my breath) that they would solve the issues that created the need for the service recovery.
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