The Achilles' Heel of the New CW: Beverages
May 29, 2019, 7:28 am
#121
Join Date: Oct 2017
Location: Surrey
Programs: BAEC - Gold
Posts: 882
All these worrying reports have led to a few UUA to F and a couple of cheap cash upgrades too. Perhaps that’s the reason for the thimbles on departure, the slow beverage service and the unreliable food... cunning BA, very cunning.
May 29, 2019, 8:40 am
#122
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,076
The irony is that new revamped CW is so much worse than the old
I noticed even from last summer even the nice wine glasses seem to have gone
I think a trick in future is to order a glass of wine with your welcome drink and another when ordering your starter and your water !
BRING BACK THE TROLLIES!
May 31, 2019, 7:49 pm
#123
Join Date: May 2018
Location: Tokyo
Programs: Bonvoy LT Titanium ANA Diamond
Posts: 763
Yeah, sure, except there are many posts above saying that pressing the call button is ignored. I only fly CW once a year at most, and I've had the call button pressed, and hence the little light on above my seat, for 10 minutes whilst crew did other stuff and walked past me more than once.
May 31, 2019, 7:51 pm
#124
Join Date: May 2018
Location: Tokyo
Programs: Bonvoy LT Titanium ANA Diamond
Posts: 763
I have noticed a deterioration on the UD in the last year, I have sat and waited for meal/drink whilst other pax have had their full meal, of course I have used the call button but the FA came and cancelled it and walked off I assume they thought I had pressed it by accident . The service from the galley isnt working, it seems to be ok on AA and Qatar but BA hasnt got it right at all.
May 31, 2019, 8:27 pm
#125
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Am amazed how many pax accept lousy service, say nothing but come and "complain" ! To me if I do not speak up to the service provider or person in charge and up the chain I am doing a disservice to myself but importantly "perpetuate" the fall in standards If you are spending hard earned money or miles SPEAK UP.
Jun 1, 2019, 1:40 am
#126
Join Date: Nov 2013
Programs: KrisFlyer, BA Executive Club
Posts: 128
Am amazed how many pax accept lousy service, say nothing but come and "complain" ! To me if I do not speak up to the service provider or person in charge and up the chain I am doing a disservice to myself but importantly "perpetuate" the fall in standards If you are spending hard earned money or miles SPEAK UP.
Jun 1, 2019, 1:43 am
#127
Join Date: Nov 2013
Programs: KrisFlyer, BA Executive Club
Posts: 128
And just to add, when I sent in a customer complaint about the IFE being broken I got this response:
“We are currently experiencing exceptionally high volumes and aim to get back to you as soon as possible”
So clearly there is a wider issue with unsatisfied customers.
“We are currently experiencing exceptionally high volumes and aim to get back to you as soon as possible”
So clearly there is a wider issue with unsatisfied customers.
Jun 1, 2019, 3:51 am
#128
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
Am amazed how many pax accept lousy service, say nothing but come and "complain" ! To me if I do not speak up to the service provider or person in charge and up the chain I am doing a disservice to myself but importantly "perpetuate" the fall in standards If you are spending hard earned money or miles SPEAK UP.
Jun 1, 2019, 5:21 am
#129
Join Date: Mar 2012
Location: London
Programs: BA Silver Seigneur des Horaires des Mucci.
Posts: 2,047
I could not agree more. I am always amazed that people don't say anything at the time. There are always reasons why not, but ultimately you are being ignored and that is wrong. If they do not hear the chime the first time - ring it again and if necessary yet again. As I so often say, complaining about it here might make you feel better but it does not sort out anything.
Jun 1, 2019, 6:47 am
#131
Join Date: Feb 2011
Programs: BA blue,, aeroplan 25K
Posts: 1,027
I could not agree more. I am always amazed that people don't say anything at the time. There are always reasons why not, but ultimately you are being ignored and that is wrong. If they do not hear the chime the first time - ring it again and if necessary yet again. As I so often say, complaining about it here might make you feel better but it does not sort out anything.
never rude or upset or angry but the implication is the level of service is at that point below expectations and it’s always addressed
Jun 1, 2019, 8:27 am
#132
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,179
You do not need them when you do not have to trot to and fro to the galley. You know what? This is not Rocket Science. Take the d*mn drink orders and write them down. US airlines did this for donkey's years and it works. You take the list, one person pours and the others run them out. It is as simple as that. For refills - that may very well need tweeking. I do not know as I never seem to have an empty glass - but maybe I am just fortunate or I am not inclined to suffer in silence.
May I share something with you? So many people do not even look at the crew member when they are ordering. Then they complain that they are not served properly. I look at crew members, I smile at them, I do not fawn to them - God Forbid - but they are going to be making sure that I am kept refueled and fed for the next X hours so it makes sense. Fair or otherwise, that's how life works. That said - the refills seem to be a problem but again - a crew member who had just poured drinks could come out and deal with refills.
You cannot reduce crew and maintain standards as they were before - crew like the rest of you were born with one head and one pair of hands.
Trust me - I, Pucci, had a proper budget to run Cabin Service, there'd be a few changes. Trust me.
Jun 1, 2019, 8:29 am
#133
Join Date: Mar 2010
Location: London
Programs: BAEC, AA, Emirates, Hilton, Hyatt, Taj Hotels
Posts: 2,345
Let's no forget... 'Cost Cutting is in their DNA'....on that basis it's all working brilliantly. The next step is to make the wine so dreadful that no one actually wants to drink it. Job done.
Jun 1, 2019, 8:45 am
#134
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,145
Another thing, PUCCI ... despite my bleary eyesight, I make an effort to read their name tags so I can address them by name. Common courtesy, non?
Jun 1, 2019, 10:40 am
#135
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
If they had not taken off the extra crew member a few years back, this would not be an issue IMO. I far prefer that there are no trollies - do they have them in F? No. did they ever have them in F? No.
You do not need them when you do not have to trot to and fro to the galley. You know what? This is not Rocket Science. Take the d*mn drink orders and write them down. US airlines did this for donkey's years and it works. You take the list, one person pours and the others run them out. It is as simple as that. For refills - that may very well need tweeking. I do not know as I never seem to have an empty glass - but maybe I am just fortunate or I am not inclined to suffer in silence.
May I share something with you? So many people do not even look at the crew member when they are ordering. Then they complain that they are not served properly. I look at crew members, I smile at them, I do not fawn to them - God Forbid - but they are going to be making sure that I am kept refueled and fed for the next X hours so it makes sense. Fair or otherwise, that's how life works. That said - the refills seem to be a problem but again - a crew member who had just poured drinks could come out and deal with refills.
You cannot reduce crew and maintain standards as they were before - crew like the rest of you were born with one head and one pair of hands.
Trust me - I, Pucci, had a proper budget to run Cabin Service, there'd be a few changes. Trust me.
You do not need them when you do not have to trot to and fro to the galley. You know what? This is not Rocket Science. Take the d*mn drink orders and write them down. US airlines did this for donkey's years and it works. You take the list, one person pours and the others run them out. It is as simple as that. For refills - that may very well need tweeking. I do not know as I never seem to have an empty glass - but maybe I am just fortunate or I am not inclined to suffer in silence.
May I share something with you? So many people do not even look at the crew member when they are ordering. Then they complain that they are not served properly. I look at crew members, I smile at them, I do not fawn to them - God Forbid - but they are going to be making sure that I am kept refueled and fed for the next X hours so it makes sense. Fair or otherwise, that's how life works. That said - the refills seem to be a problem but again - a crew member who had just poured drinks could come out and deal with refills.
You cannot reduce crew and maintain standards as they were before - crew like the rest of you were born with one head and one pair of hands.
Trust me - I, Pucci, had a proper budget to run Cabin Service, there'd be a few changes. Trust me.