The Achilles' Heel of the New CW: Beverages
#61
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,387
#62
Join Date: Apr 2017
Posts: 516
I’m not saying it’s how it should be, but when in CW I just order two drinks at once to prevent problems of undersupply. So after take off, I’ll ask for a champagne and g&t, which usually lasts until the food is served. Usually once you’ve got your starter, it’s quite easy to stay supplied for the meal with wine. But on a longer daytime flight, one usually has to hunt down any form of drink once the meal is cleared.
#63
Join Date: Feb 2019
Location: London
Posts: 30
A question for CIHY - How does BA design their cabin service? Is it done by people with CC experience? Is it tested on full cabins before roll out? It’s been a while since I flew BA, but a generic complaint is that crews are overwhelmed and as a result service suffers.
CW is just not about food & drink, but the ability to work or sleep. These get difficult if your tray isn’t picked up when you’re done.
CW is just not about food & drink, but the ability to work or sleep. These get difficult if your tray isn’t picked up when you’re done.
I personally liked using the wine carriers to top up drinks as it looked nice and meant we could sweep through the cabin all at once without numerous trips back and forth and our customers didn’t go without. Sadly the wine carriers were withdrawn along with the trolley and wine bucket and display unit for starters and desserts.
#64
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
There may well be people in the service design team who were once crew, but then the service is tested on flights to see if it works, in the case of Club World it was tested over an extended period of time on the LHR-JFK route and then crew were asked to feedback as much as possible. The service has in fact already changed since it was introduced as it was an even longer time before some customers got their drinks.
I personally liked using the wine carriers to top up drinks as it looked nice and meant we could sweep through the cabin all at once without numerous trips back and forth and our customers didn’t go without. Sadly the wine carriers were withdrawn along with the trolley and wine bucket and display unit for starters and desserts.
Possible the wine carrier increased consumption ?
#66
Join Date: Feb 2019
Location: London
Posts: 30
Its just interesting that the complaint is that tops ups are far less frequent and both trolley and wine carriers are gone.
I liked the wine carriers
#68
Join Date: Jul 2017
Programs: BA, SW, IAG
Posts: 143
#70
Join Date: Apr 2012
Location: London
Programs: BA Gold, Avis Presidents Club
Posts: 357
Slow removal of empty trays is a constant annoyance on BA (and some other airlines).
My benchmark for this is actually Premium Economy on AA. Finished trays are whisked away within minutes of finishing eating. And while they often use plastic glasses, you're not short of a wine top-up for long either.
My benchmark for this is actually Premium Economy on AA. Finished trays are whisked away within minutes of finishing eating. And while they often use plastic glasses, you're not short of a wine top-up for long either.
#71
Join Date: Jan 2010
Posts: 3,190
Slow removal of empty trays is a constant annoyance on BA (and some other airlines).
My benchmark for this is actually Premium Economy on AA. Finished trays are whisked away within minutes of finishing eating. And while they often use plastic glasses, you're not short of a wine top-up for long either.
My benchmark for this is actually Premium Economy on AA. Finished trays are whisked away within minutes of finishing eating. And while they often use plastic glasses, you're not short of a wine top-up for long either.
rb211.
#72
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020
I have only noticed one thing I don’t like - the water glasses -aka my V&T glass.
I have received several chipped glasses - and even a cut lip from one. Due to the ‘cut glass’ the rim chips are not easily spotted.
I would love to know if they have more wastage compared to the regular plain ones.
I normally just go to the galley for a top up.
I have received several chipped glasses - and even a cut lip from one. Due to the ‘cut glass’ the rim chips are not easily spotted.
I would love to know if they have more wastage compared to the regular plain ones.
I normally just go to the galley for a top up.
#73
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
I have only noticed one thing I don’t like - the water glasses -aka my V&T glass.
I have received several chipped glasses - and even a cut lip from one. Due to the ‘cut glass’ the rim chips awre not easily spotted.
I would love to know if they have more wastage compared to the regular plain ones.
I normally just go to the galley for a top up.
I have received several chipped glasses - and even a cut lip from one. Due to the ‘cut glass’ the rim chips awre not easily spotted.
I would love to know if they have more wastage compared to the regular plain ones.
I normally just go to the galley for a top up.
A cut lip or tongue is a major problem, burns like heck with salt or pepper !
#74
Join Date: Feb 2009
Location: Chelsea
Programs: BA Gold
Posts: 1,227
#75
Join Date: Sep 2012
Location: Balham - Gateway to The South
Programs: BA Bronze
Posts: 2,020