Cannot access my bookings

Reply

Old Feb 22, 19, 1:19 pm
  #1  
Original Poster
 
Join Date: Jun 2007
Programs: BA silver
Posts: 431
Cannot access my bookings

Hi,
When I try to access my bookings it says error. The last few days it was just the one out of five flights and if I manually entered the Booking ref, it showed up.
Now I cannot access any of my flights even with entering the booking ref manually.
Is this a known problem or is it just me?
Thanks
sarahuk is online now  
Reply With Quote
Old Feb 22, 19, 1:35 pm
  #2  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,296
I've had a few glitches in this area (and have been using the BA App more as a result). The way around this is to login, go to My Executive Club. You will then see two thirds of the way down the page your upcoming bookings. Select any of them - assuming the one you want is further down the list and thus not visible- and then when the MMB for that trip comes up, you'll have a link at the top to see all other bookings via a drop down list. You may need to scroll down if you have many flights. That drop down still works thankfully.
T8191 and wilsnunn like this.
corporate-wage-slave is online now  
Reply With Quote
Old Feb 22, 19, 3:23 pm
  #3  
Original Poster
 
Join Date: Jun 2007
Programs: BA silver
Posts: 431
Hi, thanks for the reply. I was trying to access flights via my exec account but have now logged out and I can now access the flights!
Not sure what is going on.
sarahuk is online now  
Reply With Quote
Old Feb 22, 19, 3:36 pm
  #4  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 34,679
IME, the MMB function on the home page sometimes works even when the other routes don't. Presumably that's how you got into the booking when you were logged out?

In the dim and distant past, there were ba.com errors when post-PIN that weren't there pre-PIN, and so being logged out was a good way of bypassing them. However, I haven't seen any specifically like that recently.
Globaliser is offline  
Reply With Quote
Old Feb 22, 19, 3:42 pm
  #5  
 
Join Date: Nov 2017
Programs: BAEC, AerClub
Posts: 77
I'm experiencing similar problems, on both the website and the app.
Sometimes when I log in either some (and sometimes all) of my flights are missing, but if I go to MMB and enter the booking ref manually it will find it.
On the app, if I tap "view all bookings" it only shows two, and if I try to add in another manually it says "unable to add booking - please try refreshing the list or check name on booking matches your account details".
FinnRolo is offline  
Reply With Quote
Old Feb 22, 19, 5:58 pm
  #6  
 
Join Date: Nov 2015
Location: Midcontinent
Programs: AA Platinum Pro
Posts: 59
Sometimes using Private/Incognito mode resolves these issues
Gildas is offline  
Reply With Quote
Old Feb 23, 19, 1:01 am
  #7  
Fontaine d'honneur du Flyertalk
 
Join Date: Jul 2001
Location: Alicante. Spain
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 14,639
Me Too 😉

Frankly the website goes from bad to worse. Iím logged in the whole time but when I want to get to my Avios it makes me log in again (app). Touch log in doesnít work and I donít know how to fix it, or if it is fixable.

On the desktop my bookings are missing often as not.

What I HATE on the stupid site since they changed the perfectly functional flight choice screen for this mess is that if the date you chose for a return is dearer and you click on another return day, you have to choose your outbound again. In heavens name why show the lowest price on each day and then make it harder or clumsier to get there. Iíd love the head of BA IT to stand before me and explain himself (no woman would ever restrict choice of buying). Iíd probably break my hairbrush but I would warn him that this will hurt you far more than it hurts me, and I do this in the name of FT and in memory of all the hours of my life that I will not get back trying to work with your clunky old 10th rate system.
nilsfr69 likes this.
PUCCI GALORE is offline  
Reply With Quote
Old Feb 23, 19, 2:18 am
  #8  
 
Join Date: Oct 2015
Location: Berlin
Programs: BAEC Gold
Posts: 664
Originally Posted by PUCCI GALORE View Post
What I HATE on the stupid site since they changed the perfectly functional flight choice screen for this mess is that if the date you chose for a return is dearer and you click on another return day, you have to choose your outbound again.
And when you go back to choose your outbound flight again you often find that the fares are strangely higher for exactly the same flights you chose the first time, thereby negating the saving you found on the return. It's incomprehensible and intensely annoying.
Misco60 is offline  
Reply With Quote
Old Feb 23, 19, 3:25 am
  #9  
 
Join Date: Mar 2014
Location: Madrid
Programs: BA GfL
Posts: 109
Re the MMB problem, I've had the same issue online for a couple of weeks now. Clicking on the booking takes me to a new window where I have to enter the PNR and my name. This worked until two days ago but now I keep being asked to enter the same info and cant get into the bookings at all. I cleared history, cleared cookies, restarted my laptop, changed browser and still cant get into the bookings. These are available on the app, by at my age my eyes are more suited to online work.

Madame Pucci (or should I address you as SeŮora?) I too see the same issue, choosing a new return date always requires reselecting the outbound. When flagellating Mr BA IT with your hairbrush, may I send you an old dried chorizo, so you can whack him with that as well please?!
nilsfr69 likes this.

Last edited by Lost-in-Space; Feb 23, 19 at 3:26 am Reason: Typos
Lost-in-Space is offline  
Reply With Quote
Old Feb 23, 19, 5:13 am
  #10  
Fontaine d'honneur du Flyertalk
 
Join Date: Jul 2001
Location: Alicante. Spain
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 14,639
Originally Posted by Misco60 View Post
And when you go back to choose your outbound flight again you often find that the fares are strangely higher for exactly the same flights you chose the first time, thereby negating the saving you found on the return. It's incomprehensible and intensely annoying.
Yes - I've noticed that as well - however often if you add the two fares it comes to the same it seems to split them differently. I simply do not understand it.
PUCCI GALORE is offline  
Reply With Quote
Old Feb 23, 19, 5:44 am
  #11  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,296
Originally Posted by PUCCI GALORE View Post
Yes - I've noticed that as well - however often if you add the two fares it comes to the same it seems to split them differently. I simply do not understand it.
It has been like that for the last 11 years to my certain knowledge, and probably longer.

What it is doing is portraying how to get the cheapest pair of flights, and that requires two prices align for that. It will show one combination of fares based on the opening dates - if you then change something, particularly the return, it correctly recalculates the outbound. And the underlying reason behind this is that you are seeing a notional figure for a return ticket. Underneath that the tickets aren't really outbound + inbound, but in order to give the potential combinations you see figures in those boxes - it's a portrayal rather than a chunk of a ticket. However in reality you can't combine every pair of boxes, change something and the boxes have to recalculate.
Lefly likes this.
corporate-wage-slave is online now  
Reply With Quote
Old Feb 23, 19, 5:48 am
  #12  
 
Join Date: Aug 2014
Posts: 1,428
Originally Posted by PUCCI GALORE View Post
Yes - I've noticed that as well - however often if you add the two fares it comes to the same it seems to split them differently. I simply do not understand it.
Its all to do with the way the price is displayed versus how its actually priced. Its all an estimated guide price and is looking at the total cost of a return and simply splitting it between the flights so you can make a decision.
Anonba is offline  
Reply With Quote
Old Feb 23, 19, 6:11 am
  #13  
2019 FlyerTalk Awards
 
Join Date: May 2014
Location: BRU
Programs: BA Gold, *G (TK)
Posts: 1,921
For me it was however easier before the website restyling, when you could have both outbound and inbound in the same page.
Lefly is offline  
Reply With Quote
Old Feb 23, 19, 7:24 am
  #14  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
2019 FlyerTalk Awards
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 37,296
Originally Posted by Lefly View Post
For me it was however easier before the website restyling, when you could have both outbound and inbound in the same page.
Indeed, and the old version didn't ask you to double check you weren't being an idiot by changing the date. Since it was built for people to use their fat fingers to select flights rather than click a mouse, this presumption of idiocy may be fair enough. I can still use the old format on my Closed User Group bookings and flight selection there is so much easier. However on the payment side, I have warmed to the new version, that bit is more slick than the old version.
corporate-wage-slave is online now  
Reply With Quote
Old Feb 23, 19, 7:27 am
  #15  
 
Join Date: Jun 2013
Posts: 76
Originally Posted by Lefly View Post
For me it was however easier before the website restyling, when you could have both outbound and inbound in the same page.
Exactly!
camdentown is offline  
Reply With Quote

Thread Tools
Search this Thread