Flight to Florence cancelled and moved
#1
Original Poster
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 918
Flight to Florence cancelled and moved
Hi,
I've just received an email saying my 12:15 flight from Stansted to Florence on 15th June has been cancelled and they have moved us to London City at 07:15.
I guess the message is like it or lump it (refund)?
Apart from the novelty of STN with BA it is the most convenient airport for us and a flight at a reasonable hour with good lounges and an empty middle seat.
Now I in effect have to cough up for a hotel at an airport (otherwise I am relying on one train and two DLR's - if I can even get down there early enough but a high risk approach) with no lounge on a smaller aircraft with no empty middle seat. Not the best start to our nice getaway.
I expect there is hee haw chance of getting any other resolution i.e. accommodation
I've just received an email saying my 12:15 flight from Stansted to Florence on 15th June has been cancelled and they have moved us to London City at 07:15.
I guess the message is like it or lump it (refund)?
Apart from the novelty of STN with BA it is the most convenient airport for us and a flight at a reasonable hour with good lounges and an empty middle seat.
Now I in effect have to cough up for a hotel at an airport (otherwise I am relying on one train and two DLR's - if I can even get down there early enough but a high risk approach) with no lounge on a smaller aircraft with no empty middle seat. Not the best start to our nice getaway.
I expect there is hee haw chance of getting any other resolution i.e. accommodation
#2
Join Date: Dec 2004
Programs: BA GGL, A3*G, Mucci de l'expertise des Apps
Posts: 3,366
Hi,
I've just received an email saying my 12:15 flight from Stansted to Florence on 15th June has been cancelled and they have moved us to London City at 07:15.
I guess the message is like it or lump it (refund)?
Apart from the novelty of STN with BA it is the most convenient airport for us and a flight at a reasonable hour with good lounges and an empty middle seat.
Now I in effect have to cough up for a hotel at an airport (otherwise I am relying on one train and two DLR's - if I can even get down there early enough but a high risk approach) with no lounge on a smaller aircraft with no empty middle seat. Not the best start to our nice getaway.
I expect there is hee haw chance of getting any other resolution i.e. accommodation
I've just received an email saying my 12:15 flight from Stansted to Florence on 15th June has been cancelled and they have moved us to London City at 07:15.
I guess the message is like it or lump it (refund)?
Apart from the novelty of STN with BA it is the most convenient airport for us and a flight at a reasonable hour with good lounges and an empty middle seat.
Now I in effect have to cough up for a hotel at an airport (otherwise I am relying on one train and two DLR's - if I can even get down there early enough but a high risk approach) with no lounge on a smaller aircraft with no empty middle seat. Not the best start to our nice getaway.
I expect there is hee haw chance of getting any other resolution i.e. accommodation
#3
FlyerTalk Evangelist
Join Date: Jul 2009
Location: UK
Programs: Mucci, BA, AF
Posts: 10,129
You can get a full refund (handy if a new booking/routing is cheaper than what you previously had). You can also be rerouted if there's a BA/partner routing to FLR that's more convenient (though I doubt it!).
There was no empty middle seat on your STN-FLR, as it's the same aircraft type that operates LCY-FLR.
There was no empty middle seat on your STN-FLR, as it's the same aircraft type that operates LCY-FLR.
#4
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
No, this is not "like it or lump it," it is simply auto-rebooking. By BA policy, contract and EC 261/2004, you have three options: 1. Cancel for a full refund; 2. Reroute under substantially similar circumstances or 3. Reroute at a later date. As the change occurs outside 14 days, there is no compensation.
Thus, you should do the research to determine the best reroute for you (or whether you wish to cancel and simply purchase something else, perhaps for less).
With that in hand, call BA and be prepared to advise of the options you wish. The easier you make this, the more likely it is to happen your way.
BA unlikely to reimburse miscellaneous expenses, but many travel insurance policies will cover.
Thus, you should do the research to determine the best reroute for you (or whether you wish to cancel and simply purchase something else, perhaps for less).
With that in hand, call BA and be prepared to advise of the options you wish. The easier you make this, the more likely it is to happen your way.
BA unlikely to reimburse miscellaneous expenses, but many travel insurance policies will cover.
#5
Join Date: Oct 2014
Location: Berlin
Programs: BAEC; LH M&M; HH Diamond
Posts: 814
Hi,
I've just received an email saying my 12:15 flight from Stansted to Florence on 15th June has been cancelled and they have moved us to London City at 07:15.
I guess the message is like it or lump it (refund)?
Apart from the novelty of STN with BA it is the most convenient airport for us and a flight at a reasonable hour with good lounges and an empty middle seat.
Now I in effect have to cough up for a hotel at an airport (otherwise I am relying on one train and two DLR's - if I can even get down there early enough but a high risk approach) with no lounge on a smaller aircraft with no empty middle seat. Not the best start to our nice getaway.
I expect there is hee haw chance of getting any other resolution i.e. accommodation
I've just received an email saying my 12:15 flight from Stansted to Florence on 15th June has been cancelled and they have moved us to London City at 07:15.
I guess the message is like it or lump it (refund)?
Apart from the novelty of STN with BA it is the most convenient airport for us and a flight at a reasonable hour with good lounges and an empty middle seat.
Now I in effect have to cough up for a hotel at an airport (otherwise I am relying on one train and two DLR's - if I can even get down there early enough but a high risk approach) with no lounge on a smaller aircraft with no empty middle seat. Not the best start to our nice getaway.
I expect there is hee haw chance of getting any other resolution i.e. accommodation
Not quite sure about the empty middle seat issue, however, since whether going from STN or LCY the plane would be an EMB which is 2-2 seating irrespective of travel class. Also uncertain about which good lounges you refer to at STN!
Last edited by AlienInTheFatherland; Feb 22, 2019 at 9:24 am
#7
Original Poster
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 918
Thanks all and sorry for the aircraft assumption error; schoolboy!
The good lounges are STN are good as they exist! Having not been in one that was my best guess that something is better than nothing.
Luton a no go as we would have to drive and we are coming back in to LCY on the Tuesday
So I can look at other LONDON to Florence flights and see if BA would put me on them. I will have to take a look and maybe call BA AMEX to see if they can help with a hotel.
The good lounges are STN are good as they exist! Having not been in one that was my best guess that something is better than nothing.
Luton a no go as we would have to drive and we are coming back in to LCY on the Tuesday
So I can look at other LONDON to Florence flights and see if BA would put me on them. I will have to take a look and maybe call BA AMEX to see if they can help with a hotel.
#8
Suspended
Join Date: Jan 2005
Location: London
Programs: plenty - ggl, ccr, etc, etc.
Posts: 1,704
#11
Join Date: Jan 2017
Location: nr Stratford upon Avon, UK
Programs: HHonors Gold BAEC Avios Marriott Gold
Posts: 11
Why not look at flights to Pisa?
The railway station is just outside the terminal with trains to Florence via Pisa Centrale.
Ryanair from Stansted at 14:45 costs £43 on 15 Jun
The railway station is just outside the terminal with trains to Florence via Pisa Centrale.
Ryanair from Stansted at 14:45 costs £43 on 15 Jun
Last edited by mark2; Feb 23, 2019 at 3:58 am
#12
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,378
People knock them but The Travelodge at London City isn’t bad especially if you get one of their Plus rooms then it’s a short walk to the terminal or a minute on the bus for £1.50 with an oyster or contactless card. If you are looking for something different you have Aloft, Novotel, Ibis and Premier Inn at the Excel or indeed the Holiday Inn/Staybridge Suites in Stratford linked by direct DLR.
#13
Original Poster
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 918
People knock them but The Travelodge at London City isn’t bad especially if you get one of their Plus rooms then it’s a short walk to the terminal or a minute on the bus for £1.50 with an oyster or contactless card. If you are looking for something different you have Aloft, Novotel, Ibis and Premier Inn at the Excel or indeed the Holiday Inn/Staybridge Suites in Stratford linked by direct DLR.
#14
Original Poster
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 918