GGL Call Wait Times
Feb 22, 2019, 1:27 am
#16
Join Date: Feb 2008
Programs: BA GGLFL, LH Sen, Alitalia Platinum, Hilton Plat, SPG / Marriott / Carlsson Gold
Posts: 259
I find the GGL phone team pretty good, both in terms of answer time and being solution-oriented. That said, LX/LH Senator line in Geneva is answered in 5 seconds ...
Mar 9, 2019, 3:12 am
#19
Original Poster
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,232
right now, 10am UK time, been waiting for 15mins and still no pick up. this is one of the best perks of being GGL, well, has been. this is not OK.
Mar 9, 2019, 3:44 am
#20
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,510
It does vary a lot - straight pick up is frequent, 10 minutes wait are also not unusual.
Mar 9, 2019, 3:50 am
#21
Original Poster
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,232
i guess its only been in the last two months i've experienced long waits. the last three years the calls are almost immediately picked up--and based on notes above--i seem to be calling at an unfortunate time.
that said, always the most helpful and proactive agents i've ever had the joy of interacting with! yes an annoying hold this morning, but issues sorted and done in quick order!
Mar 9, 2019, 4:19 am
#22
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,075
The last week I needed to call GGL three times for different reasons. Morning, mid-day and late afternoon, all calls answered within ONE minute (!)
Business taken care of quicker than ever before too.
Business taken care of quicker than ever before too.
Mar 9, 2019, 5:44 am
#23
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,510
It's been a bit longer than that, and indeed, only when one is not very lucky.
Mar 9, 2019, 6:05 am
#24
Join Date: Jul 2014
Programs: Mucci de l'Arbitrage
Posts: 927
i guess its only been in the last two months i've experienced long waits. the last three years the calls are almost immediately picked up--and based on notes above--i seem to be calling at an unfortunate time.
that said, always the most helpful and proactive agents i've ever had the joy of interacting with! yes an annoying hold this morning, but issues sorted and done in quick order!
that said, always the most helpful and proactive agents i've ever had the joy of interacting with! yes an annoying hold this morning, but issues sorted and done in quick order!
Mar 9, 2019, 2:55 pm
#26
Ambassador, British Airways Executive Club, easyJet and Ryanair
Join Date: Sep 2011
Location: UK/Las Vegas
Programs: BA Gold (GGL/CCR)
Posts: 15,922