QF irreg on BA award
Feb 19, 2019, 9:44 pm
#1
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QF irreg on BA award
Seeking some insight/advices here...got downgraded today on QF153 MEL-AKL from Business to Economy. It was operated with a newly config A330. GA offered A$350 comp for each of us. She asked for a credit card. However, our reservation was booked with BA miles. How would that work? Can we still get part of the mileage spent deposited bk due to the downgrade?
Feb 20, 2019, 1:13 am
#2
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This isn't covered by EC261, but is covered by the Conditions of Carriage and presumably normal contract laws. So my suspicion is that if you apply to BA for the refund, eventually you'll get some of your Avios back. Keep safe a copy of the boarding pass and any other documentation. The only potential hitch I can see is that BA will presumably refer it back to Qantas, who may deny the claim, but I would hope not.
Feb 20, 2019, 1:51 am
#4
Join Date: Dec 2007
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Surely the QF cash element was compensation for the inconvenience of the downgrade and that the Avios difference between J and Y should be handled separately and should be made available back to the avios account holder? Hang on to your Y boarding pass just incase and male a note of your eticket number but absolutely yes make the claim.
Feb 20, 2019, 1:53 am
#5
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Was the offer $350 compensation plus the fare difference back, or just $350? If the former you have an argument to get the difference in miles back, if the latter then you've already received everything you agreed to for the downgrade
Feb 20, 2019, 3:03 am
#7
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