More inconsistency from BA FIRST: short trip report
Feb 21, 2019, 11:40 am
#136
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,395
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All the same, whether you call it CW+, F-lite or just F, there is still no excuse for the level of inconsistency displayed in provision of product and service. Consistency should not be cabin or price-dependent, even if the expectation of it probably increases with the price. In that dozen or so BA F flights over the last year (fairly even mix of WW/MF crews), I haven't had any outright bad service, and much of it was very good, but many times one or more things which should be part of the F service has not been offered/delivered correctly, leaving aside a few hard product failures. I think this is the heart of the OP's comments, and I think it has some validity based on what I think is a reasonable sample size of F flights (less than some of course). It affects me less because I know what I expect / want and and am not afraid to ask for it. I probably pre-empt some possible disappointments (like being fed what I want, when I want), but that shouldn't be necessary.
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I believe this one paragraph - taken from what is a very reasoned, balanced post overall - encapsulates neatly so much of what we see in threads reporting wide variations in service standards.
Regular BA users book with a clear awareness and acceptance of the hard product to be found onboard. Expectations for the soft product (and whether or not they are fulfilled) are of course a very different matter.
Feb 21, 2019, 6:08 pm
#137
Join Date: Nov 2017
Posts: 1,197
It should be noted that I'm particularly slim, so it may be that my seat preferences are very different from those with other body types!
Feb 21, 2019, 11:56 pm
#138
Join Date: Jan 2010
Posts: 3,190
Feb 22, 2019, 9:45 am
#139
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
Objective criticism just finally may wake up the management to raise the standards to what it once was....Premium Airline of the World.
Tough love has its place.
Feb 22, 2019, 9:58 am
#140
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,600
Maybe one of the F regulars should take one for the team, and not provide their BAEC number on the booking. See if they get the same level of service?
