Unable to Sign In
Feb 15, 2019, 11:30 pm
#1
Original Poster
Join Date: Jul 2013
Location: GYD
Programs: Azerbaijan Airlines Gold, Turkish Miles and Smiles, IHG Plat
Posts: 663
Unable to Sign In
Trying to sign into my BAEC account this morning, I get the following response. Anyone seen this before or advice what I should do?
If you feel this is in error then please contact Brightcloud and submit an IP Reputation Change Request using your IP address .
To do this paste the following URL into your browser:
http://www.brightcloud.com/tools/cha...reputation.php
and enter your IP address 185.32.44.98 . Your request should take 24 to 48 hours to complete.
Should your request fail and you feel it should not then please contact the British Airways support team on
Telephone: +44 (0)344 493 0787 option 3 (calls charged at local rate within the UK)
Daily 06:00-20:00 UK time
Please quote support ID 9461982348945732603.
Thanks.
Web Page Blocked
Unfortunately access to the web page you were trying to visit has been blocked as our systems have detected unusual traffic from your computer network.If you feel this is in error then please contact Brightcloud and submit an IP Reputation Change Request using your IP address .
To do this paste the following URL into your browser:
http://www.brightcloud.com/tools/cha...reputation.php
and enter your IP address 185.32.44.98 . Your request should take 24 to 48 hours to complete.
Should your request fail and you feel it should not then please contact the British Airways support team on
Telephone: +44 (0)344 493 0787 option 3 (calls charged at local rate within the UK)
Daily 06:00-20:00 UK time
Please quote support ID 9461982348945732603.
Thanks.
Feb 16, 2019, 2:27 am
#2
Join Date: Jan 2018
Location: Aberdeen
Programs: BA Gold, AF Silver
Posts: 70
I have had this a couple of times when trying to sign in from my works computer, I normally leave it a while and try again and it works most times. Never reported it and it always starts working again.
Not ideal if you need in a hurry but so far its worked for me.
Not ideal if you need in a hurry but so far its worked for me.
Feb 16, 2019, 3:57 am
#3
FlyerTalk Evangelist
Join Date: Nov 2008
Programs: AA EXP/LTP, BA GGL/CCR/GfL, HH D/LTD, SPG/MR Plat/LTP
Posts: 10,076
I remember having the same problem twice. Once, when accessing BA from a hotel lounge computer. Went back to room and picked up laptop, that had been left to charge depleted battery, everything went as smooth as BA.com permits. The other time was at work, fixed other things first, 15 min later able to log in
Feb 16, 2019, 4:36 am
#4
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 663
Looks like some sort of CDN or other similar service designed to prevent DDOS attacks I think.. If you're at home and you don't pay for a static IP, try restarting your router.
If you're in the office or in a hotel etc, it may be a little more difficult I imagine, so try submitting your IP to BrightCloud or try again later.
If you're in the office or in a hotel etc, it may be a little more difficult I imagine, so try submitting your IP to BrightCloud or try again later.
Feb 16, 2019, 4:39 am
#5
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,194
Yes this has been posted about in the past.
If you use the 'search this forum' function and search for 'brightcloud' you'll see the previous threads on this so have a read of those for the solution but I think a good start would be to clear your cookies and cache
If you use the 'search this forum' function and search for 'brightcloud' you'll see the previous threads on this so have a read of those for the solution but I think a good start would be to clear your cookies and cache