Using a GUF - Propeller Travel

Reply

Old Jun 19, 19, 2:59 am
  #31  
 
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,596
Originally Posted by Dave Noble View Post
The footnote is just an advice. What matters is when the airline chooses to withdraw the fare, which assumedly it did on the 18th. Holding a reservation does not guarantee the fare - the fare will be whatever valid fare exists at time of actual purchase
It does for private fares. Contractual fares explicitly differentiate between 'Book By' and 'Ticket By'. The most typical is 'IT' Tour Operator fares. Airlines can pull these fares and request early issuance, but normally provide 14-30 days notice.

Technically 'Fares are only guaranteed once issued' is a catchall guarantee that has existed forever, but i've never seen an airline enforce this if they've erred (please take this in the context that i'm talking about Tour Operators rather than Error Fares or the like).

I'm holding flights in my own name on a couple of longhaul airlines that are not ticketed (it's a perk, hold the cheapest flights for yourself to numerous locations for your holidays), the fares are guaranteed, and no longer exist. I've got deadlines - normally 30 days before departure when I have to make the decision to use them.

Tl:dr - there are a huge range of fares, public and private, many of which won't come into your realms that would surprise you with their terms and conditions. For myself I don't have the first clue about GUF's or why Propeller would want to get involved, seems messy, long winded, problematic and unprofitable - and you're dealing with customers who assume they better understanding of your job than you do. I've been dealing with airline contracts for 15 years (but just one part of them!) but am constantly learning new things!

Originally Posted by wanderingjock View Post
I think the complaint by OP is about the lack of timely communication, irrespective of the fare booking conditions. Seems fair comment to me.
​​​​​​​Yes, I couldn't agree more.
Sam Bee is offline  
Reply With Quote
Old Jun 20, 19, 8:25 am
  #32  
 
Join Date: Feb 2002
Location: A North Face.
Programs: TransitionMetal HyperElite Card(tm)
Posts: 2,347
So to follow up - I called again after BA refiled the fare and received an extraordinarily contrite response from Daniel and team. Seemingly I'm the edge case that slipped between the cracks...
gypsyjaney and wanderingjock like this.
alexwuk is offline  
Reply With Quote
Old Jun 21, 19, 2:32 am
  #33  
 
Join Date: Oct 2014
Location: Malta
Programs: BAEC Bronze
Posts: 617
I seem to be the only one in the world who was dissatisfied with Propeller. Suffice to say, it was a really disappointing experience with amateurish mistakes. I ended up doing the booking myself. Perhaps I was just unlucky and got someone inexperienced, Such a shame, it’s now back to doing all my bookings myself.
gypsyjaney is offline  
Reply With Quote
Old Jun 21, 19, 2:48 am
  #34  
 
Join Date: Nov 2016
Location: London
Programs: BA, Marriott, Starwood, Hyatt
Posts: 19
I recently used Propeller for a GUF2 booking and they were very efficient. Said it would take a day to get BA to approve and thatís what happened.
hammers2958 is offline  
Reply With Quote
Old Jun 21, 19, 3:36 am
  #35  
 
Join Date: Feb 2014
Location: Surrey, UK
Programs: BA GGL
Posts: 375
Originally Posted by gypsyjaney View Post
I seem to be the only one in the world who was dissatisfied with Propeller. Suffice to say, it was a really disappointing experience with amateurish mistakes. I ended up doing the booking myself. Perhaps I was just unlucky and got someone inexperienced, Such a shame, itís now back to doing all my bookings myself.
There are two of us! Like @alexwuk there was (eventually) alot of contrition but that didn't make up for the aggravation for me.

I haven't been back to them and doubt I ever will. Admittedly that is based on one experience but why would I give them any more business? I understand lots of people are having positive experiences but it isn't universal.
gypsyjaney likes this.
Iamnotlost is offline  
Reply With Quote
Old Jun 21, 19, 4:16 am
  #36  
 
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Gold
Posts: 1,284
Originally Posted by Iamnotlost View Post
There are two of us! Like @alexwuk there was (eventually) alot of contrition but that didn't make up for the aggravation for me.

I haven't been back to them and doubt I ever will. Admittedly that is based on one experience but why would I give them any more business? I understand lots of people are having positive experiences but it isn't universal.

​​​​​​​
Originally Posted by gypsyjaney View Post
I seem to be the only one in the world who was dissatisfied with Propeller. Suffice to say, it was a really disappointing experience with amateurish mistakes. I ended up doing the booking myself. Perhaps I was just unlucky and got someone inexperienced, Such a shame, it’s now back to doing all my bookings myself.
You're not... I had issues with communication before. Eventually they were solved but not before having to message the owner directly... and to be honest I don't have the most overwhelming urge to go down that path again, especially as they charge a fee.

Incidentally, short of using the GUF via BA, which other agents will handle GUFs?
gypsyjaney likes this.
Schwann is offline  
Reply With Quote
Old Jun 21, 19, 4:23 am
  #37  
 
Join Date: Feb 2002
Location: A North Face.
Programs: TransitionMetal HyperElite Card(tm)
Posts: 2,347
Originally Posted by Schwann View Post
Incidentally, short of using the GUF via BA, which other agents will handle GUFs?
Trailfinders Business and First Class desk will, but charge £100 per ticket.
alexwuk is offline  
Reply With Quote
Old Jun 23, 19, 1:29 am
  #38  
 
Join Date: Oct 2014
Location: Malta
Programs: BAEC Bronze
Posts: 617
Originally Posted by Schwann View Post

You're not... I had issues with communication before. Eventually they were solved but not before having to message the owner directly... and to be honest I don't have the most overwhelming urge to go down that path again, especially as they charge a fee.

Incidentally, short of using the GUF via BA, which other agents will handle GUFs?

So - now we are 3!
gypsyjaney is offline  
Reply With Quote
Old Jun 23, 19, 1:30 am
  #39  
 
Join Date: Oct 2014
Location: Malta
Programs: BAEC Bronze
Posts: 617
Surely there must be someone else who does this sort of thing for less?
gypsyjaney is offline  
Reply With Quote
Old Jun 23, 19, 2:38 am
  #40  
 
Join Date: Oct 2005
Location: UK
Programs: BA Gold, VS Silver, SPG Platinum, IHG Platinum, Hilton Silver
Posts: 649
Iím thinking about using Propeller for the first time to get a GUF1 processed as award availability seems scarce.

What sort of fee do Propeller charge? Is it a percentage, a flat rate etc?
MaxFlyer is offline  
Reply With Quote
Old Jun 23, 19, 2:41 am
  #41  
FlyerTalk Evangelist
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 25,724
Originally Posted by MaxFlyer View Post
Iím thinking about using Propeller for the first time to get a GUF1 processed as award availability seems scarce.

What sort of fee do Propeller charge? Is it a percentage, a flat rate etc?
flat fee. £35 when I did one a few months ago.
MaxFlyer likes this.
KARFA is offline  
Reply With Quote
Old Jun 23, 19, 5:33 am
  #42  
 
Join Date: May 2009
Location: London
Programs: BA Gold, IHG Platinum, HH Diamond, Sirius Gold, Hertz PC, Amex Centurion
Posts: 1,806
Originally Posted by KARFA View Post


flat fee. £35 when I did one a few months ago.
yes, £35 unless the routing involves more than 4 sectors

https://propellertravel.com/guf2/

Physci is offline  
Reply With Quote
Old Jun 23, 19, 10:18 am
  #43  
 
Join Date: Apr 2018
Location: London, or thereabouts
Programs: Tesco Clubcard, Heathrow Rewards, M&S Sparks, CaffŤ Nero, HSBC rewards... BAEC defector
Posts: 122
Depending on your card situation, I'd add that it may be worthwhile to explore Amex travel as well. They convert the EUR fares to GBP at some rate (you can Google/search Flyertalk for more information on this) that worked out better than what would otherwise process as a 3% foreign transaction fee. If you've gone for the Platinum card, you'd get the insurance and bookings on Amex travel also get you the 2X points.
07L 25R is offline  
Reply With Quote

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are On
Refbacks are Off


Thread Tools
Search this Thread