Cold soup, no cheese biscuits and tatty plane on Orlando flight
Feb 11, 2019, 12:07 am
#31
Join Date: May 2013
Posts: 6,349
Bolding mine.
Shareholders need to propose that senior mangers' bonuses be tied to Satisfaction survey. Otherwise this slow bleeding of CUSTOMERS will continue but by the time the snowball is too large to handle, this team will be retired somewhere nice with a lifetime perk of F travels.
Shareholders need to propose that senior mangers' bonuses be tied to Satisfaction survey. Otherwise this slow bleeding of CUSTOMERS will continue but by the time the snowball is too large to handle, this team will be retired somewhere nice with a lifetime perk of F travels.
Feb 11, 2019, 12:58 am
#32
Join Date: Aug 2008
Posts: 3,925
Are there any tepid soups in the world’s cuisine that could be offered?
Feb 11, 2019, 1:46 am
#33
Join Date: Aug 2006
Location: Switzerland
Posts: 1,587
They do a gin & tonic soup that they keep chilled with ice.
Feb 11, 2019, 2:54 am
#34
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
I'm most surprised they aren't hurting heading 'out east' tbh. It seems to be where the most luxurious competition is and given BA's typical pricing there seems to be not even the price incentive to lock in loyalty. Unless some corporates have truly crazy deals of course.
I doubt that big corporate buyers care one jot about loyalty - and neither should we private customers, so far as loyalty in the emotional sense is concerned. But if those are typical prices and conditions, are you really surprised that the big corporate buyers would bite, when the offer also includes non-stop flights rather than (in many cases) having to break the trip into two half journeys with several hours awake in the middle of the night between them?
Feb 11, 2019, 4:23 am
#35
Join Date: Oct 2018
Programs: BAEC Silver, HHonors Diamond, Marriott Gold, IHG Spire, Caesars Diamond
Posts: 83
But if those are typical prices and conditions, are you really surprised that the big corporate buyers would bite, when the offer also includes non-stop flights rather than (in many cases) having to break the trip into two half journeys with several hours awake in the middle of the night between them?
Feb 11, 2019, 5:01 am
#36
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 708
Feb 11, 2019, 11:14 am
#37
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
This is only a discussion board, I'm not too worried about a bit of banter. I used the word 'disaster' deliberately tongue in cheek, of course it's all relative in club world. But given our company travel manager rates a Premier card due to flight volume BA need to watch out how they treat their corporate customers. My next flight is now with Norwegian...
What do you mean by "short term", though? How many more years of this strategy do we need to endure before disaster ensues? The current BA approach of cutting the costs that don't appear to be essential began long before Alex Cruz started his current job. We've seen the FT warnings of "short-term gain, long-term pain" over and over again since then - yet the airline's collapse has been singularly elusive so far.
One of the things that's notable in today's industry is that the people who make the really important purchasing decisions are not the people who have to experience the poorer quality and poorer service that the cuts have produced. The people who do have to experience those things may complain as much as they like, but they're going to have to continue flying the airline that others have chosen for them. I do sometimes wonder whether that's linked to the vehemence with which those complaints are made here.
One of the things that's notable in today's industry is that the people who make the really important purchasing decisions are not the people who have to experience the poorer quality and poorer service that the cuts have produced. The people who do have to experience those things may complain as much as they like, but they're going to have to continue flying the airline that others have chosen for them. I do sometimes wonder whether that's linked to the vehemence with which those complaints are made here.
Agreed - that's why I was careful to balance my post out with the competition note at the end. The cuts will work as long as enough people can see 'some positives' vs plausible alternatives. But if they drive the costs so low that they're only competing on the basis of being 'the cheapest plausible option' relying on companies with that kind of travel policy forcing flyers on that will surely drive profits down at some point.
Anyway as you say they seem to have skirted the line well enough over the years to keep 'most' people satisfied (or forced) enough to fly them so it is working so far... Hopefully they'll continue that as a minimum because if they do they'll at least be 'not too bad' to fly on those cases when it's fiscally prudent for me to do so! And maybe new Club World will be amazing when all the planes have it in 2030. 'Not too bad' isn't really what I'm looking for when the price is similar elsewhere but it's definitely good enough for me when it's an amazing deal... it used to be I'd book CW without thinking.
I'm most surprised they aren't hurting heading 'out east' tbh. It seems to be where the most luxurious competition is and given BA's typical pricing there seems to be not even the price incentive to lock in loyalty. Unless some corporates have truly crazy deals of course.
Anyway as you say they seem to have skirted the line well enough over the years to keep 'most' people satisfied (or forced) enough to fly them so it is working so far... Hopefully they'll continue that as a minimum because if they do they'll at least be 'not too bad' to fly on those cases when it's fiscally prudent for me to do so! And maybe new Club World will be amazing when all the planes have it in 2030
. 'Not too bad' isn't really what I'm looking for when the price is similar elsewhere but it's definitely good enough for me when it's an amazing deal... it used to be I'd book CW without thinking.I'm most surprised they aren't hurting heading 'out east' tbh. It seems to be where the most luxurious competition is and given BA's typical pricing there seems to be not even the price incentive to lock in loyalty. Unless some corporates have truly crazy deals of course.
Calm before the storm ? Can you also ascribe this to landing slots for the competitors at LHR and elsewhere ?? UK business travel is on an upswing ?
Feb 22, 2019, 5:20 am
#39
Original Poster
Join Date: Jul 2013
Programs: BA GGL/CCR, Hilton Diamond *, IHG, Couples Romance Rewards
Posts: 2,350
Postscript
And back on g-viip I can see the electric socket in 1G has been fixed, well done BA. Shame 1 of the two toilets in CW is out of action but credit for fixing the problem Now to find out if the soup is hot !
Feb 22, 2019, 9:25 am
#40
Join Date: Feb 2010
Location: ORD
Programs: US Air, UA BA LH AI DELTA MARRIOTT CHOICE SGP
Posts: 9,883
What has happened to standards if we have to applaud a minor problem while 50% of toilets are inoperatve. I suppose the world is so inured to so many deficiencies that we can be "bought off" by a soup served hot, a norm ! Perhaps the pax have lowered the standards and the airline just keeps loading us up. wonder when will the last straw be added ?
Feb 22, 2019, 12:19 pm
#42
Join Date: Mar 2010
Location: Roswell, GA
Programs: BA Gold-Virgin Gold-Delta MM-Hilton Diamond-Hyatt Globalist-Marriott Gold-IHG Plat Amb-Accor Nobody
Posts: 259