Most indolent BA flight crew ever?
Feb 9, 2019, 4:04 pm
#76
Join Date: May 2013
Posts: 6,349
Honey - I went and looked in the Oxford Concise English Dictionary which I use for my Telegraph cryptic crosswords. It only had the natural history definition - so maybe my dictionary needs to get out a bit more. I absolutely refuse to use vocabulary when I do not understand the meaning of the word. I have only ever seen it on the front of the Tabloid press and usually to do with Brexit. I gather that the term gathered pace in 2016. It is, I gather politicized slang intended as an insult. Anyhow, fascinating as this etymological discussion may be, I have drinks to prepare - and were you to Alicante - I would invite you.
An overly sensitive or easily offended person, or one who believes they are entitled to special treatment on account of their supposedly unique characteristics.
Feb 9, 2019, 5:53 pm
#77
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https://en.oxforddictionaries.com/definition/snowflake
An overly sensitive or easily offended person, or one who believes they are entitled to special treatment on account of their supposedly unique characteristics.
An overly sensitive or easily offended person, or one who believes they are entitled to special treatment on account of their supposedly unique characteristics.
^
Feb 9, 2019, 11:59 pm
#78
Join Date: Oct 2015
Posts: 44
A couple years ago in BA F LHR-SEA. With the exception of the purser, the crew all looked like they wished they were somewhere else. I had to ask for everything from water refills down to sugar for my tea. I also had to ask for a spoon for that sugar.
Feb 10, 2019, 1:36 am
#79
Join Date: Jan 2017
Posts: 23
I've been trying to avoid commenting on this thread as 'MF vs WW vs EF vs LGW vs Any other airline' has been done to death on here time and time again. It's well established that BA crews are inconsistent, and this is even recognised from within the company.
I will say, though, that just because the rest periods we're given are strictly legal does not mean that they're necessarily suitable in all situations. If I operate, say, a LAS, PHX, SEA or DEN after doing 4 days of shorthaul immediately beforehand then yes - I will absolutely be knackered on the return sector after having just one local night downroute. There's an 8 hour time difference from these destinations and (like it or not) this will absloutely affect customer satisfaction levels. I cannot even put into words how tiring it can be sometimes but I completely accept that it's a job I choose to do.
I will say, though, that just because the rest periods we're given are strictly legal does not mean that they're necessarily suitable in all situations. If I operate, say, a LAS, PHX, SEA or DEN after doing 4 days of shorthaul immediately beforehand then yes - I will absolutely be knackered on the return sector after having just one local night downroute. There's an 8 hour time difference from these destinations and (like it or not) this will absloutely affect customer satisfaction levels. I cannot even put into words how tiring it can be sometimes but I completely accept that it's a job I choose to do.
Again, as above, this isn't an excuse for poor service. We choose to do this job and should go into it with our eyes open, knowing that it isn't one big holiday (or even one small holiday 99% of the time!) however unfortunately the roster patterns we have, especially as 'experienced' crew, can and do impact on customer satisfaction scores which isn't how it should be.
Feb 10, 2019, 2:32 am
#80
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
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There does appear to be particular routes where this comes in. The comparison I would draw is with BA95/94, the YUL sector. The crews on that get the one night in Montréal and then straight back again, same as PHX. It's 5 hours different from UK, sometimes only 4 hours. The flight time is 7.5 hours there typically, 6.5 hours back, sometimes under 6 hours. 787 cabin so much better atmosphere, and in some ways less taxing than a IST sector. Then compare that with mind-zonking 777s to say SEA, with a busy cabin given a 09:40 departure from LHR, 8 hour time difference, 9.5 hour flight each way, still one night's sleep - that's a huge difference. HKG to LHR is also challenging, SIN-LHR less so.
Feb 10, 2019, 2:36 am
#81
Join Date: Aug 2004
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I also try very hard to avoid commenting on these sorts of threads because, referring to BA crew as a whole, we all work extremely hard. However, I have to agree with MFCC here. Whilst there isn't an excuse for really poor service its difficult to put into words how you will feel after four days of short haul into a long haul such as a 3 day LAS, PHX, DEN, SEA etc. On these trips we get an around 22 - 26 hours downroute, with an 8 hour time change it makes you feel absolutely horrendous. I remember getting ready to come home from a 3 day LAS trip that had been fed into by 3 days of short haul, a PEK, two days off then out to LAS, and feeling drunk as I was getting ready at the hotel to come home. I appreciate that there are plenty of people who work long shift patterns but you really cannot understand this job until you've done it I'm afraid.
Again, as above, this isn't an excuse for poor service. We choose to do this job and should go into it with our eyes open, knowing that it isn't one big holiday (or even one small holiday 99% of the time!) however unfortunately the roster patterns we have, especially as 'experienced' crew, can and do impact on customer satisfaction scores which isn't how it should be.
Again, as above, this isn't an excuse for poor service. We choose to do this job and should go into it with our eyes open, knowing that it isn't one big holiday (or even one small holiday 99% of the time!) however unfortunately the roster patterns we have, especially as 'experienced' crew, can and do impact on customer satisfaction scores which isn't how it should be.
It does beg the question, are you being given sufficient recovery time for safety reasons, slow reactions in an emergency situation could make all the difference, but in the current climate I don't suppose BA or any other airline will ease the schedules to provide a better working pattern.
Feb 10, 2019, 4:19 am
#82
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https://en.oxforddictionaries.com/definition/snowflake
An overly sensitive or easily offended person, or one who believes they are entitled to special treatment on account of their supposedly unique characteristics.
An overly sensitive or easily offended person, or one who believes they are entitled to special treatment on account of their supposedly unique characteristics.
I'd still invite you to drinks in Alicante irrespective.
Feb 10, 2019, 5:40 am
#83
Join Date: Aug 2012
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Funnily enough, that was absolutely my first thought as well.
I personally wouldn't have applied it in the first place - I'm quite sure that nobody would go into a cabin crew role with the mindset that poor customer service is excusable, and I doubt anybody who did think that would make it through the training anyway.
I personally wouldn't have applied it in the first place - I'm quite sure that nobody would go into a cabin crew role with the mindset that poor customer service is excusable, and I doubt anybody who did think that would make it through the training anyway.
Feb 10, 2019, 5:44 am
#84
Join Date: May 2013
Posts: 6,349
That is an excellent description also for the DYKWIA -ers! Now it has to be said that my Dictionary is not new and it is a real one with a spine, pages, hardback covers and a dust jacket. It does not define this. Now I know and - I did go into Wikipedia as well as I really had no knowledge of what it meant and where it came from - although my guess was that it was not a compliment and I was right.
I'd still invite you to drinks in Alicante irrespective.
I'd still invite you to drinks in Alicante irrespective.
I remember the castle being a pleasant outing though?
Feb 10, 2019, 6:34 am
#87
Join Date: Feb 2005
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PHX is literally next door to LAX, I cannot comprehend MF crew doing an 11hr hour flight and getting only one night downtime before doing an overnighter back home, that is gruelling to say the least.
Feb 10, 2019, 9:16 am
#89
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Time was, god forbid you took the CUSTOMER's side. But the tide is turning. More members are thinking like us. All I have evr maintained is give me what you promise in return of what you promise ! If not, most of us vote with out wallets & feet.
Feb 10, 2019, 9:17 am
#90
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