log off ba.com and make sure you clear cookies after
Feb 4, 2019, 8:45 am
#1
Original Poster
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 309
log off ba.com and make sure you clear cookies after
This is from the website bugs/issues thread but it needs wider airing so people can be careful until it is fixed. Clear all cookies after logging out. Logging out alone does not work.
I've emailed BA about this.
This keeps happening to me - I log out of one account and into another, and instead of my own bookings I see the other person's bookings all listed in my account, just like if they were my own. I can even go into MMB and edit them as I please.
I've had this happen even hours after logging out before. This is somewhat concerning and strongly puts me off ever logging into my account from a public computer!
I've emailed BA about this.
This keeps happening to me - I log out of one account and into another, and instead of my own bookings I see the other person's bookings all listed in my account, just like if they were my own. I can even go into MMB and edit them as I please.
I've had this happen even hours after logging out before. This is somewhat concerning and strongly puts me off ever logging into my account from a public computer!
Feb 4, 2019, 12:05 pm
#5
Join Date: Oct 2005
Programs: BA GGL & GfL, AA LTP, Marriott (sigh) Ambassador, Hilton Diamond
Posts: 3,232
scandalous or as expected--horrid BA infrastructure? i just saw this example with my partner on my laptop and honestly, if i had energy to report BA to the DPA i will.
Feb 4, 2019, 12:08 pm
#6
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 662
Do what I do and use a private/Incognito session if using a public computer. Still sign out of course to be on the safe side but cookies not saved.
Feb 4, 2019, 2:26 pm
#7
Join Date: Jun 2018
Location: Brighton UK
Programs: BAEC-Silver, AMEX-BA Prem' Plus & Standard, Accor Gold, HH-Silver, IHG,IBIS On Business
Posts: 955
Or dont do any of that, take the screenshots as the OP has then contact BA and tell them you are reporting a bug and feel 30 days is a long enough time for a company their size after which time you'll be sending the evidence to the DCO who will probably take a very dim view based on their recent track record.
Clearly the only way they are going to learn at this point is with the bad publicity and the fines mounting up. Really no excuse for it in this day and age & just reconfirms to me that BA's approach of playing the poor innocent victim in the breaches of last year wasn't exactly a deserved position.
Clearly the only way they are going to learn at this point is with the bad publicity and the fines mounting up. Really no excuse for it in this day and age & just reconfirms to me that BA's approach of playing the poor innocent victim in the breaches of last year wasn't exactly a deserved position.
Feb 18, 2019, 3:41 pm
#8
Join Date: Aug 2015
Posts: 447
Did you ever hear back?
Feb 19, 2019, 2:38 am
#9
Original Poster
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 309
And guess what, it still isn't fixed. I just tried it with my account and my son's account. Logged out of mine and then logged into his and sure enough all my bookings available to see and manipulate.
They're unbelievable at BA IT
Feb 19, 2019, 3:06 am
#11
Join Date: Mar 2016
Location: Glasgow, UK
Programs: Seigneur des Tarifs Utils First Class Mucci with Honours :) - BA GGL / CCR
Posts: 1,551
I didn't hear back for my email. I sent a link to this thread to their twitter team and they said they would pass it on. 2 weeks ago.
And guess what, it still isn't fixed. I just tried it with my account and my son's account. Logged out of mine and then logged into his and sure enough all my bookings available to see and manipulate.
They're unbelievable at BA IT
And guess what, it still isn't fixed. I just tried it with my account and my son's account. Logged out of mine and then logged into his and sure enough all my bookings available to see and manipulate.
They're unbelievable at BA IT
I think I can see why it is doing that behaviour but I wont reveal it publically.
