BA 9 LHR-BKK. Is it getting worse ?

Old Feb 1, 19, 5:05 am
  #1  
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BA 9 LHR-BKK. Is it getting worse ?

Flew from London- Bangkok couple of days ago, from previous comments i wasn't expecting anything special but seriously it was worse then i was expecting....

Crew although very chatty, they seriously didn't have a clue about the service order which became clear later when 2 CC mentioned they had only finished Club World training last Saturday.

Meal Service took 3.5 hours from take off too Completion, drinks didn't appear until 45 mins after ordering, no drinks trolley, it was a complete organised chaos.

Menus given out, when it came to ordering , what was displayed was actually half not available and chicken and pork dishes added to the menu , it was a complete mess and confusion.

Breakfast cards given out, i didn't complete mine as the last thing on my mind was breakfast at 3.30pm , i was told i MUST complete if i wanted any breakfast, i declined and just had coffee the next morning, one comment about breakfast most of the passengers didn't have a clue when asked "are you ready for your HOT" wouldn't it be easier and more clear to say " Hot Breakfast or English Breakfast"

AVOD -i wasn't expecting anything special but it was pretty poor and needed re starting twice.

On the plus side Flight was smooth and arrived on time, Crew polite but very inexperienced.
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Old Feb 1, 19, 5:34 am
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I donít think that particular flight is getting worse - I know to expect poor IFE and take my iPad fully loaded - the rest of the experience is standard CW. To your point though what I have experienced is a number of recent awful experiences with Mixed Fleet - donít know if Iím just unlucky but the lack of experience, focus and service delivery seems worse than ever in F and J.
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Old Feb 1, 19, 6:17 am
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Surely it is known by BA that the BA09 flight is poor? It seems it's only good value if you are starting ex-AMS. It's an old plane, about the worst quality AVOD/IFE that BA has on any long haul flight. Then there is the numerous reports of mixed fleet performance.

I know it's largely a leisure destination but because improvements have not been made over in recent years there is a stigma attached to this route. Many of the more savvy travellers would fly Qatar or Cathy or even MH and change rather than take the BA direct flight. After years of flying this route both in Club and Economy I doubt I'd ever consider it again and would hunt for better value flights with Qatar or Cathy or even MH.

If I decide I need the Tier Points or Avios or the BA metal flights for renewing BAEC status I'd just fly to KUL or HKG or SIN and transfer from there up to BKK.
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Old Feb 1, 19, 6:21 am
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Crew arenít Club World trained until theyíve been online for six months so itís disappointing that the service you received was sub standard especially as they were fresh out of training. Although we donít actually take a drinks trolley out in Club anymore and itís been this way for quite a while.

The crew asking if youíre ready for your HOT makes me die a bit inside!! Premium language is a big focus for Mixed Fleet at the moment as itís something we are certainly lacking.

When youíre not happy with the service please ask for the CSM/CSD as theyíll be able to feed it back to the crew.

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Old Feb 1, 19, 6:27 am
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I agree that being asked if I'm ready for my HOT would be a bit odd, but I'm not sure being offered a choice of a hot breakfast or an English breakfast would be any clearer.
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Old Feb 1, 19, 6:42 am
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Surely, "are you ready for your breakfast?" would suffice?

Even if I already had my tray and eaten starters/pastries it would make sense to me.
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Old Feb 1, 19, 6:52 am
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Although shortly before landing in Bangkok, asking if you're ready for hot is showing knowledge of the destination.
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Old Feb 1, 19, 7:04 am
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HI.

I would hope the English breakfast was hot also

Tbs
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Old Feb 1, 19, 7:05 am
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Originally Posted by Sign47 View Post
Surely it is known by BA that the BA09 flight is poor? It seems it's only good value if you are starting ex-AMS. It's an old plane, about the worst quality AVOD/IFE that BA has on any long haul flight. Then there is the numerous reports of mixed fleet performance.

I know it's largely a leisure destination but because improvements have not been made over in recent years there is a stigma attached to this route. Many of the more savvy travellers would fly Qatar or Cathy or even MH and change rather than take the BA direct flight. After years of flying this route both in Club and Economy I doubt I'd ever consider it again and would hunt for better value flights with Qatar or Cathy or even MH.

If I decide I need the Tier Points or Avios or the BA metal flights for renewing BAEC status I'd just fly to KUL or HKG or SIN and transfer from there up to BKK.
Honestly i knew it wasn't the best choice , but using a Joker and 241 meant the use of other carriers was out, as i mentioned above i wasn't expecting anything great, the flight and actual sleep i got where fine it was just the service elements that where missing.
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Old Feb 1, 19, 7:09 am
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Originally Posted by Welcome On Board View Post
Crew arenít Club World trained until theyíve been online for six months so itís disappointing that the service you received was sub standard especially as they were fresh out of training. Although we donít actually take a drinks trolley out in Club anymore and itís been this way for quite a while.

The crew asking if youíre ready for your HOT makes me die a bit inside!! Premium language is a big focus for Mixed Fleet at the moment as itís something we are certainly lacking.

When youíre not happy with the service please ask for the CSM/CSD as theyíll be able to feed it back to the crew.

Noted about the trolley, i have not flown BA long haul for quite a while due to other airlines offering better connections from Indonesia.

I think the Premium Language would be a decent idea, the CW cabin i would say 65% of the passengers where over 60 and had no idea what HOT meant.
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Old Feb 1, 19, 7:25 am
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I do think - as mentioned above - that itís important to speak to the CSD in these situations. Otherwise, a poorly-performing crew might never be inclined to improve (much depends, on course, on having a service-focussed CSD to begin with).

Never having flown out of Bangkok with BA, I canít comment from personal experience ; but judging purely from OPís less than flattering report, this particular sector doesnít sound the best illustration of perceived values and heritage evoked by the 100th anniversary advert released today.

Paloma Faith and Olivia Colman are seemingly big BA aficionados, although Iím guessing that BKK-LHR on BA9 is maybe not amongst their regular routes.
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Old Feb 1, 19, 7:41 am
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I haven't flown this route for the past half year. But the last time I took it I was very happy I routed myself via HKG on the way back and promised myself to not fly the route again.

- My chair stopped working - making it so I couldn't put it up myself. Made for some great acrobatics for a 6'4 fairly overweight individual to get out of it. (got 100k avios refund for that though)
- Meals being unavailable happened to me almost all the time on BA9, where it seldom happened on to me on my other long haul routes in CW.
- They forgot to give landingcards to club world passengers?? When I asked for one the CC told me they'd bring it three times before sheepishly admitting they didn't had enough on board.
- Lastly, and this one stings quite a bit. I'm fairly hearing impaired - but if people look me directly in the face I've little trouble grasping what they are saying. I usually explain that to the CC in charge of my aisle and I've usually been met with a lot of understanding. On this flight I had one lady flatout tell me I should read the menu and point out what i'd like from it to "save us both the hassle". Complaints where made to the CSD, and got profoundly appologized. But it still really ticked me off, apparently it was a hassle to speak a little bit slower while looking me in the face.

/rantover

While I'm usually very very forgiving on BA (and actually quite like their service usually!) and fly them on 99% of my routes - this really tilted me (especially the last thing). The flight back via HKG was lovely though and I've always been treated with the utmost respect on my CW flights to TLV/JFK/HKG.
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Old Feb 1, 19, 8:27 am
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Originally Posted by InsomniaBA View Post
On this flight I had one lady flatout tell me I should read the menu and point out what i'd like from it to "save us both the hassle"
Just wow.
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Old Feb 1, 19, 8:27 am
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I hate the non use of the trolleys for drinks and meals. It is SO inefficient! It really does grind my gears watching the crew to and fro to the galleys taking ages to serve drinks and food.
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Old Feb 1, 19, 8:41 am
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Originally Posted by cameramaker View Post
I hate the non use of the trolleys for drinks and meals. It is SO inefficient! It really does grind my gears watching the crew to and fro to the galleys taking ages to serve drinks and food.
especially when they bring the wrong drinks....
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