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Old Jan 30, 2019, 8:12 am
  #16  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
on my I-phone it keeps telling me there is a problem and logs me out... (past 4 days)
fotographer is offline  
Old Jan 30, 2019, 8:28 am
  #17  
 
Join Date: Aug 2011
Programs: BA Gold, IHG Platinum
Posts: 325
I have also found the auto log out an issue. If memory servs me correctly, this was an old issue from way back, and it seems to have crept back in again. Not to worry though, they probably have a new version of the app due for release soon to coincide with the digital bag tags due for release in January 2019... wait a moment January is almost over... oh well.
TRISTAR1979 is offline  
Old Jan 30, 2019, 8:56 am
  #18  
 
Join Date: Feb 2009
Posts: 778
Ditto frustrating and annoying but guess it’s first world problems hope it’s sorted soon - gggrrhhh system error and has logged me out again
CharlotteC is offline  
Old Jan 30, 2019, 10:36 am
  #19  
 
Join Date: Sep 2017
Location: London
Programs: BAEC Gold
Posts: 52
I had a similar problem in the past with the iOS App.

Finally found out that the iOS App doesn't like passwords with special characters in it.

Could anybody try to change his/her password with only letters (lowercase/uppercase) and numbers ?
MaximeD is offline  
Old Jan 30, 2019, 1:02 pm
  #20  
 
Join Date: May 2010
Location: Oxon, UK
Programs: Mucci des canapes, Skywards Gold, BAEC, IC Plat Amb, LH FTV
Posts: 1,952
An intermittent issue for me in the last few days. Now happens every time I access the App (iOS). Fortunately my boarding pass is in my Apple Wallet and Check my Trip keeps me updated with revisions to departure time.
pomkiwi is online now  
Old Jan 30, 2019, 2:32 pm
  #21  
Ambassador, British Airways; FlyerTalk Posting Legend
 
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,953
Originally Posted by MaximeD
I had a similar problem in the past with the iOS App.

Finally found out that the iOS App doesn't like passwords with special characters in it.

Could anybody try to change his/her password with only letters (lowercase/uppercase) and numbers ?
my password only has letters and numbers and I am having the intermittent logging out issue so I don’t think it is related to special characters this time.
ThatT1Feeling and RockyRobin like this.
KARFA is offline  
Old Jan 30, 2019, 2:55 pm
  #22  
 
Join Date: May 2006
Programs: Marriott Platinum, BA GGL
Posts: 237
Same issue here getting quite annoying... seems to be the special character yet ba.com insists you have a special character....

shouldn’t be surprised after IT isn’t BA’s strong point ��
bermudasun is offline  
Old Jan 30, 2019, 3:13 pm
  #23  
 
Join Date: Aug 2014
Location: London
Programs: KLM, BA Silver, Etihad
Posts: 918
Driving me crazy but a relief to spot this thread.
TedToToe likes this.
RockyRobin is offline  
Old Jan 30, 2019, 11:38 pm
  #24  
 
Join Date: Jun 2016
Location: London
Programs: BAEC Gold
Posts: 2,220
After encountering this issue multiple times on Tuesday, then not at all yesterday, annoyingly it’s back this morning!
TedToToe is offline  
Old Jan 31, 2019, 1:18 am
  #25  
 
Join Date: Jul 2015
Location: London
Programs: BAEC Gold
Posts: 228
Originally Posted by TRISTAR1979
I have also found the auto log out an issue. If memory servs me correctly, this was an old issue from way back, and it seems to have crept back in again. Not to worry though, they probably have a new version of the app due for release soon to coincide with the digital bag tags due for release in January 2019... wait a moment January is almost over... oh well.
The current iOS version is already 'TAG' enabled - just need to be able to buy the things!


LBP2 is offline  
Old Jan 31, 2019, 1:26 am
  #26  
 
Join Date: Jul 2015
Location: London
Programs: BAEC Gold
Posts: 228
Also with FAQs

LBP2 is offline  
Old Jan 31, 2019, 1:53 am
  #27  
 
Join Date: Jan 2016
Location: LON
Programs: BAEC
Posts: 3,916
Wow, that's a bit forward thinking by BA there, actually having a semblance of support for a new service in IT before it's rolled out. My guess is that it will still be "beta"...
plunet is offline  
Old Jan 31, 2019, 2:18 am
  #28  
 
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342
At T5 and being constantly logged out of the app on my iPhone which is very irritating
Lolbert is offline  
Old Jan 31, 2019, 6:16 am
  #29  
 
Join Date: Dec 2009
Location: Arizona
Programs: BA (GGL G4L), AA (Gold), HH (Diamond); Marriott (Gold)
Posts: 3,011
Originally Posted by plunet
Wow, that's a bit forward thinking by BA there, actually having a semblance of support for a new service in IT before it's rolled out. My guess is that it will still be "beta"...
Indeed, when visiting https://www.britishairways.com/en-gb...igital-bag-tag , I get: "Digital bag tag... coming soon..."
dylanks is offline  


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