Cannot check GGL jokers left during weekends?
Jan 25, 2019, 3:46 pm
#1
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,567
Cannot check GGL jokers left during weekends?
Called the GGL helpline to check how many jokers do I have left for my membership year before an impending booking. Got routed to India because it's after UK working hours (7 am to 10 pm UK time).
A nice gentleman answered, but said unfortunately he was unable to check it (???) because it was already the start of the weekend (???) as it resides in another system. But he can send an email to another department and will get a revert on Monday (!!!)
Goodness, what on earth is going on? Surely if this information resides in another system, it's just a matter of permissioning the India team to access the system when Newcastle or Manchester closes.
A nice gentleman answered, but said unfortunately he was unable to check it (???) because it was already the start of the weekend (???) as it resides in another system. But he can send an email to another department and will get a revert on Monday (!!!)
Goodness, what on earth is going on? Surely if this information resides in another system, it's just a matter of permissioning the India team to access the system when Newcastle or Manchester closes.
Jan 25, 2019, 4:50 pm
#3
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Call again in the morning when the Uk Centre is open, they’ll help you.
Alternativelh, can you look back at your previous slights and remember which you used a space-saver on?
Alternativelh, can you look back at your previous slights and remember which you used a space-saver on?
Jan 25, 2019, 7:52 pm
#5
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
I keep my own spreadsheet and put the PNR next to it together with notes. You'd be amazed how complex it can become with 4 or 5 if you ever have any cancellations. I'd have had real problems tracking down a missing one last year (BA error) had it not been for my own spreadsheet.
Jan 25, 2019, 9:18 pm
#7
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,567
Exactly my problem! Great suggestion. Wouldn’t it be a lot simpler if the information can just be displayed on ba.com?
Jan 25, 2019, 9:21 pm
#8
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,567
It’s crazy. The person who answered the call in India introduced as “BA GGL” - if so surely checking jokers and using them is a basic request of GGL members, why won’t they be equipped with access to this information to do their job?
Jan 26, 2019, 2:58 am
#11
Original Poster
Join Date: Apr 2007
Location: Anywhere
Posts: 6,567
I called again... this time UK is open for business and thankfully I got routed there... was told that any of the GGL agents can have access to "the system" that tracks joker by member (I didn't probe how sophisticated this so called system is) - but the first time a CSO wants access has to "email someone to get access".
So without setting up a CSO from the get go, we're unable to check if there are any jokers remaining, hence naturally can't book flights immediately if a joker is needed to open up redemption space.
So without setting up a CSO from the get go, we're unable to check if there are any jokers remaining, hence naturally can't book flights immediately if a joker is needed to open up redemption space.
Jan 26, 2019, 3:12 am
#12
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,891
I keep my own spreadsheet and put the PNR next to it together with notes. You'd be amazed how complex it can become with 4 or 5 if you ever have any cancellations. I'd have had real problems tracking down a missing one last year (BA error) had it not been for my own spreadsheet.
Jan 26, 2019, 4:14 am
#13
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
reducing the benefit and their value somewhat.
Jan 26, 2019, 7:30 am
#14
Join Date: Apr 2007
Location: London
Programs: BA GGLfL
Posts: 1,342