Do I have grounds for complaint?
Jan 24, 2019, 10:10 am
#16
Join Date: Jan 2010
Posts: 7,464
It appears that BA aren’t really interested in that type of business though. If they were, then they would award significantly more TPs for the high/full Y fares within Europe would they not? Much like they do for long haul J or F fares.
Jan 24, 2019, 10:12 am
#17
Original Poster
Join Date: May 2011
Posts: 54
Well I had a bit of a rant back in July 2005 on this board along the lines of having spent £12k to get to Silver so it is more than possible to spend shed loads of money and still be bronze ( not that bronze existed then!)
However it looks like the most substantive part of the OP’s issue is the time it takes Ba.com to upgrade the status against your account. Reality is that it takes longer than it should, but complaining will probably be even more frustrating for the OP.
However it looks like the most substantive part of the OP’s issue is the time it takes Ba.com to upgrade the status against your account. Reality is that it takes longer than it should, but complaining will probably be even more frustrating for the OP.
OP here and yes I agree, I’m onboard now with my bag in the overhead and a whisky I bought myself. Hey. I’ll move on but just feel that BA probably have worked out that this little delay can add up in the year end figures and I’m calling it as being a bit mean.
Jan 24, 2019, 10:13 am
#18
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
I'd chalk it up to experience, the movement between tiers is what it is - and sometimes people fall into the gap between taking the flight and the system awarding them their new status.
Perhaps we should be careful what we wish for here - I understood the reason that the membership year extends approximately 7 weeks beyond the TP collection year was in bygone times it gave BA time to process downgrades and post out new cards (That may be nonsense, but I thought I'd read it). Any argument that status uplifts should be available 'instantly' could be used by BA to say that downgrades in status will now be applied with equal alacrity.
Last edited by BertieBadger; Jan 24, 2019 at 10:23 am Reason: Clarification on TPs
Jan 24, 2019, 10:16 am
#19
Moderator: British Airways Executive Club, Marriott Bonvoy
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,016
Well maybe, but a point that's unrelated to the dismissive assertion that the OP can't have spent thousands and only just made Silver.,
Jan 24, 2019, 10:31 am
#20
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
Jan 24, 2019, 12:42 pm
#21
Join Date: Nov 2012
Location: Rhineland-Palatinate
Programs: *A Gold (A3), HHonor Gold
Posts: 5,684
Jan 24, 2019, 4:29 pm
#22
Moderator: British Airways Executive Club
Join Date: Jan 2009
Programs: Battleaxe Alliance
Posts: 22,127
This one, I very strongly suspect, is the latter. You'd end up wasting your own time, and the only person who loses out would be the person who complains, i.e. yourself.
I'd forget this and move on.
Jan 24, 2019, 4:57 pm
#23
Join Date: Jul 2018
Posts: 1,271
Think carefully about whether BA status is worth it for you. Have you worked out how much flying BA costs you, when compared with say Ryanair / EasyJet / whoever is cheapest? Would you save enough to justify a Priority Pass for lounge access, and perhaps an EasyJet plus card so you get row 1, fast security etc.?
Jan 24, 2019, 5:25 pm
#25
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Just remember you can still earn status by pure number of flights flown for a reason, fly 50 low TP earning flights and you’ll get silver (so BA does still value those customers too, albeit the less common route to silver).
Last edited by navylad; Jan 24, 2019 at 5:43 pm
Jan 24, 2019, 5:27 pm
#26
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,369
I appreciate this isn't the main thrust of the thread, but the OP did indicate they were flying in Group 1 which (since they are not Gold) would mean CE / 40TP per sector no?
While I can certainly appreciate your frustration, if your hope is that BA will implement an improvement to process the change between tiers faster, then I have to think a complaint to Customer Service would be utterly futile in this regard.
I'd chalk it up to experience, the movement between tiers is what it is - and sometimes people fall into the gap between taking the flight and the system awarding them their new status.
Perhaps we should be careful what we wish for here - I understood the reason that the membership year extends approximately 7 weeks beyond the TP collection year was in bygone times it gave BA time to process downgrades and post out new cards (That may be nonsense, but I thought I'd read it). Any argument that status uplifts should be available 'instantly' could be used by BA to say that downgrades in status will now be applied with equal alacrity.
While I can certainly appreciate your frustration, if your hope is that BA will implement an improvement to process the change between tiers faster, then I have to think a complaint to Customer Service would be utterly futile in this regard.
I'd chalk it up to experience, the movement between tiers is what it is - and sometimes people fall into the gap between taking the flight and the system awarding them their new status.
Perhaps we should be careful what we wish for here - I understood the reason that the membership year extends approximately 7 weeks beyond the TP collection year was in bygone times it gave BA time to process downgrades and post out new cards (That may be nonsense, but I thought I'd read it). Any argument that status uplifts should be available 'instantly' could be used by BA to say that downgrades in status will now be applied with equal alacrity.
If they were flying Club Europe they would have lounge access which is one of the main concerns of the OP
Jan 24, 2019, 5:30 pm
#27
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,369
Strictly speaking though the T&C say once you have 4 flights and 600 TP you get Silver which gives you xxxx perks. It does t say 24-48 hours after you have reached our milestones our wonderful IT system will change your status. What harm would it do to fire off an email to say you were disappointed at having met the criteria for Silver you were denied the benefits of Silver on a recent flight.
Jan 24, 2019, 5:46 pm
#28
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
Strictly speaking though the T&C say once you have 4 flights and 600 TP you get Silver which gives you xxxx perks. It does t say 24-48 hours after you have reached our milestones our wonderful IT system will change your status. What harm would it do to fire off an email to say you were disappointed at having met the criteria for Silver you were denied the benefits of Silver on a recent flight.
I think i would have asked at the lounge and seen what would have happened.
Jan 24, 2019, 7:48 pm
#29
Moderator: British Airways Executive Club
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,243
Are you suggesting the status change should occur on landing or perhaps when the doors open? I don't think many people (perhaps yourself and the OP excepted) would consider that to be reasonable.
Jan 25, 2019, 1:40 am
#30
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
To return to the main thrust of the thread, certainly we can wish that BA were faster at reflecting status changes - though presumably we would only wish this when the direction of change is in our favour? - but along with others I would content that this is not a battle worth fighting. If the hope is that a complaint will result in BA making improvements to their IT processes in this area I think most people here would regard that as shall we say.....unlikely?
