BA IB code share not crediting?

Old Jan 22, 19, 1:21 am
  #1  
Original Poster
 
Join Date: Aug 2015
Location: Warrington
Programs: BAEC GCH
Posts: 24
BA IB code share not crediting?

Hi everyone,

At Christmas I took advantage of the cheap fares to the US for a nice break away.

I used an OTA and after the event realised that they had booked all the flights (on BA through a variety of airlines). I went MAN - LHR (BA/BA) LHR - DEN (BA/IB) then returned MSY - LHR LHR - MAN (BA/AA). All the flights credited fine except the IB sector. I phoned the exec club and they said they would sort. Just got an email saying they canít.

I thought all IB would credit? Am I wrong? How do I find out the booking class of the flight after flying? It doesnít seem to be on my electronic boarding pass and I canít access the full details on MMB any more.

Any help much appreciated. Thanks in advance.
benjirocks is offline  
Old Jan 22, 19, 1:23 am
  #2  
 
Join Date: Feb 2013
Location: London, UK
Programs: BAEC Gold, Hilton Gold, Accor Gold, SPG Gold, Marriott Gold
Posts: 2,835
Was the missing sector on OW metal?

I suggest you contact @BAMissingAvios and explain. They should sort it out for you?
ringingup is offline  
Old Jan 22, 19, 2:06 am
  #3  
Original Poster
 
Join Date: Aug 2015
Location: Warrington
Programs: BAEC GCH
Posts: 24
Yes it was on BA metal. My partner has just told me his miles and tier points have credited, so hopefully I should be able to get it sorted.
benjirocks is offline  
Old Jan 22, 19, 2:09 am
  #4  
 
Join Date: Jun 2017
Posts: 192
Had the same thing on a flight to BCN, BA metal, IB code. Didn't credit. Filled in the Form online and got them within the week
hypercrypt is offline  
Old Jan 22, 19, 2:12 am
  #5  
 
Join Date: Jan 2017
Location: London
Programs: BA Gold
Posts: 471
Originally Posted by hypercrypt View Post
Had the same thing on a flight to BCN, BA metal, IB code. Didn't credit. Filled in the Form online and got them within the week
Same. I've booked quite a lot of the LGW-BCN cheap business class fares recently, IB ticketed on BA metal. They reliably never credit and I have to fill in the form each time. Seems ridiculous that two companies which are both part of IAG can't sort this kind of thing out.
volar is offline  
Old Jan 22, 19, 2:24 am
  #6  
 
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,338
BA metal flights sold as IB codeshares on IB issued tickets never credit automatically to BAEC. Assuming it’s been more than a week since the flight and you have the IB 075 ticket number, just do an online partner claim via BAEC and the TP/Avios should credit within 1-2 days.
Oaxaca is offline  
Old Jan 22, 19, 3:54 am
  #7  
 
Join Date: Jul 2005
Location: Cambridge, UK
Programs: BA Gold, VS Gold
Posts: 54
BA IB code share not crediting?

Iberia 075 ticket, BA metal, IB code does not credit automatically in my experience. No idea why.
Claiming via avios partner can result in:-

1. Tier Points / Avios being added in 1-2 days (50/50)
2. BA Exec Club passing to Iberia to "Investigate". " Claims can take up to 8 weeks to be processed." This invariably leads to the claim being rejected with no reason and an automated email saying " Iím afraid we are unable to complete your claim for Avios and Tier Points on the following flight: This results in a call to India who "create a form and pass for processing" which then takes 10 days.(50/50)
jamesn00 likes this.
xvirginx is offline  
Old Jan 22, 19, 4:12 am
  #8  
 
Join Date: Aug 2014
Location: UK
Programs: BA Silver
Posts: 234
Originally Posted by Oaxaca View Post
BA metal flights sold as IB codeshares on IB issued tickets never credit automatically to BAEC. Assuming itís been more than a week since the flight and you have the IB 075 ticket number, just do an online partner claim via BAEC and the TP/Avios should credit within 1-2 days.
What do you do if you are missing that one flight (BA metal / IB issued) to hit silver and you are flying next on BA within a week and hoping to get into the lounge. Normally BA/BA flights on 125 post really quickly for me, did not even occur being IAG that BA/IB might take so long.
Would calling BA and asking to do it manually few days after the flight result in credit faster?
lehovec is offline  
Old Jan 22, 19, 9:34 am
  #9  
 
Join Date: Dec 2014
Location: UK
Programs: BA, U2+, SK, AF/KL, IHG, Hilton, others gathering dust...
Posts: 2,338
Originally Posted by lehovec View Post
What do you do if you are missing that one flight (BA metal / IB issued) to hit silver and you are flying next on BA within a week and hoping to get into the lounge. Normally BA/BA flights on 125 post really quickly for me, did not even occur being IAG that BA/IB might take so long.
Would calling BA and asking to do it manually few days after the flight result in credit faster?
Iíve never tried to get a quicker credit. Since IB is the marketing carrier, it is IB rather than BA which approves the credit, so itís probable a call to BA would cause it to be referred to IB. That wouldnít necessarily shorten the process, unless the BA call centre can do the system request in the back office sooner than it can be done on the website by a consumer. I wouldnít bet on being able to speed this process up, but others may know differently. You could try and make the online claim earlier, if the website will allow it.
Oaxaca is offline  
Old Jan 22, 19, 1:07 pm
  #10  
 
Join Date: Jul 2017
Posts: 26
Originally Posted by volar View Post
Same. I've booked quite a lot of the LGW-BCN cheap business class fares recently, IB ticketed on BA metal. They reliably never credit and I have to fill in the form each time. Seems ridiculous that two companies which are both part of IAG can't sort this kind of thing out.
I also had the same issue with LGW-BCN in Business Class which was IB ticketed on both BA and IB Metal. However, once I filled in the "Missing Avios" form, it was credited to my account.
final_call is offline  
Old Apr 17, 19, 9:35 am
  #11  
 
Join Date: May 2003
Location: Southampton, UK
Programs: UA, BA
Posts: 94
Originally Posted by final_call View Post
I also had the same issue with LGW-BCN in Business Class which was IB ticketed on both BA and IB Metal. However, once I filled in the "Missing Avios" form, it was credited to my account.
Just reporting a similar experience - LGW to AGP return in CE, purchased as IB codeshare on BA metal.

No avios/TP posted automatically. Filled in online claim form; claim rejected after 2 days without explanation.

The solution was to PM @BAMissingAvios - flights credited manually same day (excellent customer service). Although I guess the majority that do not read flyertalk would have just given up...
ms294 is offline  
Old Jun 4, 19, 10:12 am
  #12  
Ambassador: World of Hyatt
 
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,003
BA codeshare on IB metal - regular claim or partner claim?

I booked (on 125 stock) a BA codeshare on IB metal - how do I retro claim this? I tried doing it as a regular claim but the 125 ticket number is being rejected, and the partner claim form won't let me enter a BA flight number, it just throws me back to the regular claim form....

help!
Stewie Mac is online now  
Old Jun 4, 19, 10:40 am
  #13  
 
Join Date: Jan 2007
Location: living near Malaga
Programs: BA Gold , Mucci recipient. Coffee Drinker, Blue Sky Thinker
Posts: 1,182
Originally Posted by Stewie Mac View Post
I booked (on 125 stock) a BA codeshare on IB metal - how do I retro claim this? I tried doing it as a regular claim but the 125 ticket number is being rejected, and the partner claim form won't let me enter a BA flight number, it just throws me back to the regular claim form....

help!
Have you waited the correct period before submitting your claim?
sunshinebob is offline  
Old Jun 4, 19, 11:27 am
  #14  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 47,727
Originally Posted by Stewie Mac View Post
I booked (on 125 stock) a BA codeshare on IB metal - how do I retro claim this? I tried doing it as a regular claim but the 125 ticket number is being rejected, and the partner claim form won't let me enter a BA flight number, it just throws me back to the regular claim form....
For complications like this, a telephone call to BAEC is probably the best way forward. You could try Twitter, but I know calling works. There is the BAEC lurker you can contact for this, but it's much better to go through the advertised process first rather than doing an early escalation.
mrow likes this.
corporate-wage-slave is offline  
Old Jun 7, 19, 7:08 pm
  #15  
 
Join Date: Dec 2009
Location: London
Programs: British Airways Gold
Posts: 4
Same issue three times. Called up. Apparently you have to get them to input your BA number at check in even if you've already provided online. So pick your poison as to which is the greater pain -- entering at check in or claiming ex post facto.
atlantamac is offline  

Thread Tools
Search this Thread
Search Engine: