Help with fare query (website vs agent)
Jan 19, 2019, 10:51 am
#1
Original Poster
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Location: London
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Posts: 816
Help with fare query (website vs agent)
Could anybody help with me a fare query?
I have found a good fare on the BA website, in Y from Dublin to NYC - with the outbound longhaul in WT+ (hoping to upgrade to J - there is availability)
I would love to either fly in from Dublin earlier that morning, or even (if possible) fly the DUB-LHR sector the night before (19th Feb). I also wanted to check if I could take the AA daytime flight instead of the BA daytime flight (not offered on the website because it doesn't allow the same day connection to Dublin) and take the LHR-DUB sector the morning after (26th).
I rang to see if they could construct this for me as it is not possible on the website. Before we even got to checking if changing the DUB sectors altered the price much, 3 separate agents could not build the website price, it was coming out at approx €700 instead of €430 online. I did suggest changing the POS/pricing in euros but it didn't make a difference to the outcome.
Am I forgetting something silly here? And is it fools errand anyway, to try and tinker with the position flight timings and get a similar price? Any help greatly appreciated!
Outbound - 20 February 2019
10:40
DUB
LHR
BA0845
13:45
LHR
JFK
BA0115
Inbound - 25 February 2019
08.05
JFK
LHR
BA0178
21.15
LHR
DUB
BA0824
I have found a good fare on the BA website, in Y from Dublin to NYC - with the outbound longhaul in WT+ (hoping to upgrade to J - there is availability)
I would love to either fly in from Dublin earlier that morning, or even (if possible) fly the DUB-LHR sector the night before (19th Feb). I also wanted to check if I could take the AA daytime flight instead of the BA daytime flight (not offered on the website because it doesn't allow the same day connection to Dublin) and take the LHR-DUB sector the morning after (26th).
I rang to see if they could construct this for me as it is not possible on the website. Before we even got to checking if changing the DUB sectors altered the price much, 3 separate agents could not build the website price, it was coming out at approx €700 instead of €430 online. I did suggest changing the POS/pricing in euros but it didn't make a difference to the outcome.
Am I forgetting something silly here? And is it fools errand anyway, to try and tinker with the position flight timings and get a similar price? Any help greatly appreciated!
Outbound - 20 February 2019
10:40
DUB
LHR
BA0845
13:45
LHR
JFK
BA0115
Inbound - 25 February 2019
08.05
JFK
LHR
BA0178
21.15
LHR
DUB
BA0824
Last edited by noFODplease; Jan 19, 2019 at 11:03 am
Jan 20, 2019, 2:15 am
#3
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Also double check they look availability for married segments as segment by segment may have different inventory. That said, transatlantic return with one way in W for €430 sounds very low.
Jan 20, 2019, 3:16 am
#5
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Jan 20, 2019, 3:26 am
#6
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married segment means you just search availability for , say, DuB-JFK and not individually for Dub-lhr and lhr-jfk because ba may show t availability on the long haul flight when married but not when booked as o/d on the exact same flight. Should return overnight connections too if under 24 hours.
Jan 20, 2019, 4:05 am
#7
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Location: London
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Posts: 816
So today's agent was more knowledgable than previous and said that the outbound fare was a DIF that wasn't available to her for some reason, even though it should be if it is online. So she has sent the fare to revenue to see if they can apply it with my altered positioning flights.
Jan 20, 2019, 4:09 am
#8
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For revenue bookings on BA I am not aware there should be “married sector” issues.
searching for the OP’s itinerary out on 20/2 in WTP and back on 25/2 on WT BA.com gives me a price of €432, this is on the exact flights listed in post 1.
EDIT: just to add if wanting to do the UuA on the outbound TATL I would suggest booking the cash fare online as noted above, then call in straight away to do the UuA. Don’t bother trying to price up a mixed cabin return including the UuA online.
searching for the OP’s itinerary out on 20/2 in WTP and back on 25/2 on WT BA.com gives me a price of €432, this is on the exact flights listed in post 1.
EDIT: just to add if wanting to do the UuA on the outbound TATL I would suggest booking the cash fare online as noted above, then call in straight away to do the UuA. Don’t bother trying to price up a mixed cabin return including the UuA online.
Jan 20, 2019, 4:17 am
#9
Original Poster
Join Date: Aug 2013
Location: London
Programs: BAEC Gold, Mucci: Classe de la Luxe Eternelle
Posts: 816
For revenue bookings on BA I am not aware there should be “married sector” issues.
searching for the OP’s itinerary out on 20/2 in WTP and back on 25/2 on WT BA.com gives me a price of €432, this is on the exact flights listed in post 1.
EDIT: just to add if wanting to do the UuA on the outbound TATL I would suggest booking the cash fare online as noted above, then call in straight away to do the UuA. Don’t bother trying to price up a mixed cabin return including the UuA online.
searching for the OP’s itinerary out on 20/2 in WTP and back on 25/2 on WT BA.com gives me a price of €432, this is on the exact flights listed in post 1.
EDIT: just to add if wanting to do the UuA on the outbound TATL I would suggest booking the cash fare online as noted above, then call in straight away to do the UuA. Don’t bother trying to price up a mixed cabin return including the UuA online.
The issue is getting that price on the phone - they seem to be unable to replicate it. The reason I am not just booking online is so I can move the DUB-LHR to the evening before (19th). But before we can even price that on the phone, they can't get the original price
Jan 20, 2019, 4:29 am
#10
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Hi KARFA,
The issue is getting that price on the phone - they seem to be unable to replicate it. The reason I am not just booking online is so I can move the DUB-LHR to the evening before (19th). But before we can even price that on the phone, they can't get the original price
The issue is getting that price on the phone - they seem to be unable to replicate it. The reason I am not just booking online is so I can move the DUB-LHR to the evening before (19th). But before we can even price that on the phone, they can't get the original price
Jan 20, 2019, 6:58 am
#11
Join Date: Aug 2014
Posts: 2,657
This is possible sometimes you can get local deal tickets which are bt/it fares like the ones a travel agent would sell but offered on ba.com based on a specific pos.
Jan 20, 2019, 8:59 am
#12
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Jan 20, 2019, 9:00 am
#13
Ambassador, British Airways; FlyerTalk Posting Legend
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Jan 20, 2019, 9:17 am
#14
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
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For some reason it often seems to affect my Asian bookings in wt+ (which I want in t to upgrade to cw eheh!). I often book them as multicity to combine work in HKG or sin with kul)
Jan 20, 2019, 10:14 am
#15
Join Date: Oct 2016
Posts: 698
Hi KARFA,
The issue is getting that price on the phone - they seem to be unable to replicate it. The reason I am not just booking online is so I can move the DUB-LHR to the evening before (19th). But before we can even price that on the phone, they can't get the original price
The issue is getting that price on the phone - they seem to be unable to replicate it. The reason I am not just booking online is so I can move the DUB-LHR to the evening before (19th). But before we can even price that on the phone, they can't get the original price