windowontheAside

I have an upcoming ex-EU for which the balance payment is due today.

In MMB the balance to be paid shows correctly at €3,300.

However when I click through to the payment screen where I enter card details it shows as £3,300.

I'm a bit concerned as my card is euro based with hefty fx fees. If it is charged either the correct balance but in £ or £3300 it'll end up costing me.

Does anyone have a partially paid booking they could check to see if they get the same? You obviously wouldn't have to complete the payment screen. Or is this a known glitch?

Now, it may all be rather moot as I just tried doing a partial payment for €/£30 to see and the transaction was declined because apparently my card is not registered for secure online transactions. But it's the same card I paid the deposit online with a few weeks back.

Any ideas other than trying a different card?

Bremen is shut till Monday, the Gold Line wouldn't touch a holiday booking and the UK Holidays line weren't very helpful, choosing to grill me on why I was starting my trip in AMS when my account is registered in the UK, which seemed a bit nosey to me.


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Jimbojumbo

crowe

Often1

I would call in the payment and thus assure during the read back that it is handled properly. BA should waive the phone booking fee in a circumstance where it cannot process the payment online (properly).

EDIwanderer

windowontheAside

I can't call it in until the Bremen office opens on Monday. Crazy that an airline / holiday company restricts people to rather dated business hours.

windowontheAside

Thank you! That's really good to read.

etiene

If EDIwanderer had the same issue with a diffferent currency, I wonder if this is down to what's selected in the site settings [i.e. using the default currency] - if you can change it with that you're probably safe. Or you could find the lowest value currency and hope for the best...!

windowontheAside

For anyone finding this thread in the future, I persisted with my card, paid the amount shown (incorrectly) as £3,300 on the credit card screen and subsequent payment confirmation screen and can confirm that my card was charged correctly €3,300 so no addition forex fees for me. Thanks to EDIwanderer for giving me the confidence to try it.

I will be complaining to BA about it, in the faint hope it might go into some bug fix list somewhere. Yeah, I know.

_nate

That is pretty poor. You might think that, of all things, the currency would be shown correctly. Glad it worked out nevertheless.

abligh

I had the email receipt for a change fee show the wrong currency (CHF vs GBP - can't immediately remember which way around). It was manually requested but looked just like the normal ones.

brunos

This is a well-known IT glitch. Not to worry about.
For example, when I inquire on the site about an itin ex-EU and ask to send it by email, the email automatically send the price in GBP although is means EUR (your 3,300 example).