RollAnotherFatOne

Dear All,

Apologies if this is posted in the wrong place. I wasn't sure where the best place to post this was.

Bizarrely I have acquired this card recently and have struggled to find further information about it.
The information online doesn't seem to match what one of the customer service reps has said.

Just so I'm not getting my wires crossed:
- Are upgrade vouchers still being issued? (with spend for >7k)

I'm currently unable to get access online to their portal to verify this information.

Best regards,

Randolph.

-

juakkers

hypercrypt

Traveller 935

I had an Upgrade Voucher (the final one surely) issued today so the program is still going. My Avios account had already been moved over to BA but I was able use it by booking over the phone (Avios, not BA) and they were able to pull the required avios direct from my BA account.

chistery

Did you get charged an offline fee? They tried to make me pay but I managed to log into my avios.com account and do it online and avoided it.

Traveller 935

No, they removed the offline fee without me even having to ask for it as "You can't do this online anymore so it would be silly to charge you for it".

jackqu7

Also had fee proactively waved recently.

I was using two vouchers at the same time and though I received a normal looking confirmation email with travel documents closer inspection showed it had not actually been ticketed. Very straightforward call to them and all sorted now but do check carefully if using two vouchers.

AleTrail

Can I hijack this thread for a second?
Anyone know if the Lloyds Avios Upgrade voucher can be used on Comair flights?

vintagepilot

Given that you have 'acquired this card recently', are you sure you actually have a voucher-earning card? As far as I was aware, the Lloyds Rewards card was withdrawn for new applicants around the middle of last year.

volar

I went through the rigmarole of using one of these vouchers the other day (the voucher was linked to a closed Avios account which had been transferred to BAEC), which involved:

Calling BAEC gold line, who told me that normally I'd have to do this by calling Avios, but luckily the BA agent I spoke to was 'one of a handful' who can access Avios accounts,
Digging out the account number for my closed Avios account,
BA agent temporarily reopens the closed account, transfers Avios from my BAEC account and makes the booking,
Agent re-closes the Avios account.

The agent was very helpful and patient, but the process took about half an hour (including me searching for my Avios account number and also choosing flights, since reward flight availability on the Avios system seemed different to that on BA.com) So my question - will Lloyds continue to issue these vouchers to closed Avios accounts in future requiring these dead accounts to be kept in limbo forever? Surely it would be simpler if a way could be found to add the vouchers directly to your BAEC account?

Rick5105

I just got an upgrade voucher. Does the closure of the avios stite mean you can't search for availability beforehand, or can you just do that on BA.com and assume it'll be the same? From memory availability was different on the two sites.

pauldb

hearingdouble

For completeness, any additional Y inventory made available to BAEC Gold members is not available through the Avios booking platform, even if the Avios member is also BAEC Gold. (Obviously this wouldn't be relevant when using a Lloyds voucher.)

volar

This was actually relevant in my case. I was using the voucher to upgrade two people for one leg of the journey (outbound) - for the return economy leg the inventory I could see on BA.com could not be seen by the agent on the Avios platform, presumably because it was V class inventory available to BAEC gold only. So, I ended up booking the outbound over the phone using the voucher, and the return I booked myself on BA.com.

AleTrail

Hi - was this 2 separate one-way bookings?
I wasn't aware you could book on the phone (using Avios agents) then add a return leg to the same booking on BA.com