login page problem

Old Jan 18, 19, 7:23 am
  #1  
Original Poster
 
Join Date: Jan 2019
Programs: executive club
Posts: 1
login page problem

After changing my email details and password i have been trying to login to my executive club accounts but its keeps coming up with an update profile check box which i can't get rid of - it just seems to freeze the screen. Any ideas?
jeandoncaster is offline  
Old Jan 18, 19, 8:05 am
  #2  
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
 
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 47,254
Welcome to Flyertalk and welcome to the BA forum jeandoncaster. Thanks for putting that question down, I hope that we will see more of you.

This isn't something I've needed to do, so I can't help much, but one thing that has worked in other situations is to go to Incognito or InPrivate window and try there. Or use a browser on an alternative device. But please update us on how you resolve this.
corporate-wage-slave is online now  
Old Jan 19, 19, 6:15 am
  #3  
 
Join Date: Aug 2008
Location: Iver
Programs: BA GOLD/OWE BA Amex Prem Plus Tesco Airmiles Qantas Bronze IHG SPG Eithad
Posts: 2,879
I had the same the other day Thursday trying to book LHR - SYD having put in my husbands Exec no. and decided to reserve seats, it kept coming back to say check 2nd pax executive number, in the end i called the gold line, and the agent there suggested I take off my husbands Exec no. and then proceed with the booking which then worked, all the time the agent was on the line and being extremely helpful, paid and then when the booking reference came theough he was able to book all the seats for me. I then after all that was done went into the booking reference and added my husbands Exec no. to the booking, this has never happened before, obviously a blip which is annoying but hey ho Gold line came to the rescue
BA5E is offline  

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