Very hard landing 😮
Jan 12, 2019, 1:55 am
#16
Original Poster
Join Date: Jul 2005
Location: London, ARN, HEL, ..... or MAN
Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold
Posts: 5,893
Clearly I didn't think I had actually dropped and actually found it funny, hence the tone of my original post, but it's apparently a thing that getting personalised marketing wrong can have a significant impact on your NPS. Clearly it's a marketing platform error but people can take this kind of thing quite personally!
Jan 12, 2019, 2:17 am
#17
Join Date: Jun 2006
Location: UK, Peak District near MAN
Programs: BA- blue, BD,DL
Posts: 2,027
It’s more the fact that if an email seems so wrong I would think it’s phishing or virus infected so would delete straight away which negates the point of personalised marketing.
If no one tells them how will they fix it?
If no one tells them how will they fix it?
Jan 12, 2019, 3:07 am
#18
Join Date: Oct 2015
Location: London, UK
Programs: BAEC GGL/GFl, HH Diamond, BW Diamond, Virgin Voyages Deep Blue Extra, Blue Peter Badge Holder
Posts: 3,937
ibdeed I agree I was not reporting it for being insecure, just pointing out an error so it can be fixed, really no need to get personal about it.