Loooong Wait on the Telephone
Jan 6, 2019, 4:50 am
#1
Original Poster
Join Date: May 2016
Location: UK
Posts: 456
Loooong Wait on the Telephone
I'm on the phone to BAEC because I need to re-book a 2-4-1 (I need to change zone on the already open jaw return so have to phone). My phone timer has just ticked over the one hour point and I'm still on hold. I phoned AA to change an internal flight and my call was answered immediately. Are BA the worst airline for answering the phone?
Jan 6, 2019, 4:53 am
#2
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
I recently had to call BA Holidays Germany office to make a change to a booking that couldn't be done online. They have a very annoying 2 minute timeout before it goes to an answerphone (which I left messages on but never got a call back). I ended up calling over 30 times (over 3 days) before finally getting though to an agent to make the change that I wanted to do! As I was doing UuA, I would have been furious had the availability gone before I managed to get through to the agents to make the change.
Jan 6, 2019, 5:05 am
#3
Original Poster
Join Date: May 2016
Location: UK
Posts: 456
Just been Cut Off!
I recently had to call BA Holidays Germany office to make a change to a booking that couldn't be done online. They have a very annoying 2 minute timeout before it goes to an answerphone (which I left messages on but never got a call back). I ended up calling over 30 times (over 3 days) before finally getting though to an agent to make the change that I wanted to do! As I was doing UuA, I would have been furious had the availability gone before I managed to get through to the agents to make the change.
Jan 6, 2019, 6:01 am
#5
FlyerTalk Evangelist
Join Date: May 2014
Location: UK
Programs: BA Gold
Posts: 12,250
If you have a second phone in the household I’d always try with this whilst on hold. I imagine some calls don’t end up in the queue correctly and things go wrong. Usually Gold line five mins or less
Jan 6, 2019, 6:44 am
#7
Join Date: Mar 2013
Location: SAN, MIA, GOT
Programs: BA Gold
Posts: 349
Call the Swedish line. Never had to wait more than 5 min the last 6 years, even when I was a lowly bronze once.
Keep in mind they are only open Mon-Sat +46 (0)770 110 020
Keep in mind they are only open Mon-Sat +46 (0)770 110 020
Jan 6, 2019, 6:49 am
#8
Join Date: Jun 2016
Location: Surrey
Programs: BA Gold, VS Gold, Eurostar CB, IHG Spire, Hilton Diamond, Bonvoy Titanium, Hertz President Circle
Posts: 435
Call the Swedish line. Never had to wait more than 5 min the last 6 years, even when I was a lowly bronze once.
Keep in mind they are only open Mon-Sat +46 (0)770 110 020
Keep in mind they are only open Mon-Sat +46 (0)770 110 020
Jan 6, 2019, 6:57 am
#9
Join Date: Mar 2013
Location: SAN, MIA, GOT
Programs: BA Gold
Posts: 349
Jan 6, 2019, 12:08 pm
#11
Join Date: Jan 2018
Location: NCL
Programs: BA Exec Club: Gold HHons:Diamond FB:Ivory Accor:Plat Hertz: PC USA:GlobalEntry
Posts: 234
There was no wait at this time.
Jan 6, 2019, 12:16 pm
#12
Join Date: Oct 2012
Location: On the underground
Programs: BMI Dimond club, BA Executive Club
Posts: 462
Had to ring in before while I was in USA but due to the time difference had to ring the UK office, I had to hear the music for an hour and then it cut out and then just had an automated message saying they were too busy to take on any more calls. Drove me up the wall, But the jet lag hit hard and when I did try again after 10 mins I was through straight away. I get it if there was a problem with loads of cancelations but not much was happening at the time.
Jan 6, 2019, 1:05 pm
#13
Original Poster
Join Date: May 2016
Location: UK
Posts: 456
US BAEC Number
Very interesting. I'm going to have to call whilst over there. Could I please ask what number you call