Business class from Chambery to London City - what a fraud
Jan 6, 2019, 11:00 am
#46
Join Date: Dec 2017
Posts: 574
Fairhsa, you wanted to treat your husband to a business class flight and the experience was a disappointment. That's not a good feeling. By posting your experience on FlyerTalk others can learn and offer helpful suggestions. That is a good thing.
As CWS pointed out, BA are not alone in offering this type of service. Sometimes I choose to pay for Embraer 2-2 layout flights knowing that the seats are identical to Y; yet other benefits makes this worthwhile with some airlines. The question I ask is what can BA do better to ensure customers are not disappointed on such routes? Can they be clearer on their website? They have made some improvements in recent years but have further to go. Research is important, yes. FlyerTalk has a wealth of information and opinions to tap into. Do people need to have a doctorate in flying in order to make a booking? There are steps BA can take to avoid bitterly disappointing customers like Fairhsa. It's in their interest to do so.
As CWS pointed out, BA are not alone in offering this type of service. Sometimes I choose to pay for Embraer 2-2 layout flights knowing that the seats are identical to Y; yet other benefits makes this worthwhile with some airlines. The question I ask is what can BA do better to ensure customers are not disappointed on such routes? Can they be clearer on their website? They have made some improvements in recent years but have further to go. Research is important, yes. FlyerTalk has a wealth of information and opinions to tap into. Do people need to have a doctorate in flying in order to make a booking? There are steps BA can take to avoid bitterly disappointing customers like Fairhsa. It's in their interest to do so.
Jan 6, 2019, 11:33 am
#47
Join Date: Apr 2008
Location: Bridport, Dorset
Programs: Mucci, BA Bronze, Hilton Gold
Posts: 2,129
BA do state on their website that Club Europe to London City offers the same seats as Euro Traveller to London City.
Cold comfort. Shame about the food, LCY has previously always enjoyed better standards...
Cold comfort. Shame about the food, LCY has previously always enjoyed better standards...
Jan 6, 2019, 1:07 pm
#48
Join Date: Jul 2016
Programs: British Airways Exec, Virgin Atlantic
Posts: 80
some paragraphs / page breaks would be nice to help distinguish between what BA offers and what the OPs expectations were.
I'd say this
1. BA does not promise a wider seat in CE
2. You were given a CE meal. Just because you didn't like it does not mean BA was at fault. It cant be responsible for your personal taste.
3. BA does not offer a priority bag service
I'd say this
1. BA does not promise a wider seat in CE
2. You were given a CE meal. Just because you didn't like it does not mean BA was at fault. It cant be responsible for your personal taste.
3. BA does not offer a priority bag service
Jan 6, 2019, 1:52 pm
#49
Join Date: Oct 2010
Location: Switzerland
Programs: AY+ Platinum, SK Gold, BAEC Silver, airbaltic VIP, Radisson VIP
Posts: 6,529
Jan 6, 2019, 5:24 pm
#50
Join Date: Aug 2014
Location: London | Sydney
Programs: LH HON, QF CL, SQ TPPS, AF Plat, VS Gold, VA Plat, EK Gold, HH Diamond, WoH Globalist, Marriott Plat
Posts: 1,528
Annoyingly QF does use separate bins to my knowledge, but they seem to be intentionally off-loaded in reverse order.
Fly LX/LH into BA’s home port of LHR and First Class/HON bags will almost without fail come out first, then Business Class/*G bags, then the rest. With precision.
Jan 6, 2019, 6:55 pm
#51
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,374
I think BA can be a bit naughty sometimes as with some CE features it’s “where available”. Whilst regular members of the Flyertalk community know the lounge database at time of booking it’s not clear what is and isn’t included and it’s only on MMB or in the description of CE that you find it’s the same seats.
Interestingly a €10 voucher was given in lieu of lounge.. this is quite rare but I would certainly feedback the difficulty in redeeming this as I would do the lack of J check in. Busy changeover day or not BA should stump up for appropriate handling.
Lufthansa and Swiss do (or did) block the seat next to you in business class on their E190s and Avrojets where’s BA choose not to, That said if you are travelling on a BACF E190 which has 2 x 2 seating you have some of the most generous legroom in Europe even rivalling mainline Club Europe from Heathrow. And you will get complimentary refreshments including alcohol depending on flight duration and time of day,
Interestingly a €10 voucher was given in lieu of lounge.. this is quite rare but I would certainly feedback the difficulty in redeeming this as I would do the lack of J check in. Busy changeover day or not BA should stump up for appropriate handling.
Lufthansa and Swiss do (or did) block the seat next to you in business class on their E190s and Avrojets where’s BA choose not to, That said if you are travelling on a BACF E190 which has 2 x 2 seating you have some of the most generous legroom in Europe even rivalling mainline Club Europe from Heathrow. And you will get complimentary refreshments including alcohol depending on flight duration and time of day,
Jan 6, 2019, 9:41 pm
#53
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
When booking a CF flight from Chambéry to City, this is what the website says that you will get:
- Guaranteed window or aisle seat
2 x 32kg checked baggage allowance
Complimentary onboard meal suited to the time of day and length of flight
Dedicated check-in area
Complimentary bar service including champagne upon request
Contoured leather seat with guaranteed window or aisle
Jan 6, 2019, 9:43 pm
#54
Join Date: Oct 2018
Location: London
Programs: Qantas Platinum, United Premier 1K, HSBC Premier, AVIS President's Club, Marriott Bonvoy Platinum
Posts: 100
I think it's a nice gesture from BA for flights operating out of smaller airports with no lounge facilities. At Rotterdam, for example, BA gives Emerald/CE passengers a gift card for the restaurant in the departures terminal. After a night of drinking in The Hague an egg and bacon panini and barista-made espresso on BA is very welcome indeed.
Jan 6, 2019, 10:17 pm
#55
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,374
I think it's a nice gesture from BA for flights operating out of smaller airports with no lounge facilities. At Rotterdam, for example, BA gives Emerald/CE passengers a gift card for the restaurant in the departures terminal. After a night of drinking in The Hague an egg and bacon panini and barista-made espresso on BA is very welcome indeed.
Jan 6, 2019, 10:45 pm
#56
Join Date: Oct 2018
Location: London
Programs: Qantas Platinum, United Premier 1K, HSBC Premier, AVIS President's Club, Marriott Bonvoy Platinum
Posts: 100
It may be an "ask and ye shall receive" perk at a lot of CityFlyer destinations without lounges but I've had pretty good experiences at the ones I frequent.
Jan 7, 2019, 12:28 am
#57
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,399
“There was no lounge and the measly Euro 10 voucher was not accepted at the only place in the airport that sold food .........”
Jan 7, 2019, 12:33 am
#58
Join Date: Oct 2017
Location: London
Programs: BA Gold / OW Emerald
Posts: 753
This is why CE is considerably cheaper on LCY flights. Shocker, I know. People expect to get gold at lead prices. I took the Ł79 POUG on my HBO fare for the extra luggage, a couple servings of champagne, and a meal on board as I knew I wouldn't have much time to eat before and after the flight.
Result? I'm pretty happy. Got some TPs to start the year, hauled back three pieces of luggage, and got good service on board. Even gave away my first golden ticket to the CSM on the inbound as he was really experienced and it showed in the service.
LCY flights don't seem to do well with priority luggage, but I know some locations where it works. Basically, it depends.
Result? I'm pretty happy. Got some TPs to start the year, hauled back three pieces of luggage, and got good service on board. Even gave away my first golden ticket to the CSM on the inbound as he was really experienced and it showed in the service.
LCY flights don't seem to do well with priority luggage, but I know some locations where it works. Basically, it depends.
Jan 7, 2019, 12:55 am
#59
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
I think it's a nice gesture from BA for flights operating out of smaller airports with no lounge facilities. At Rotterdam, for example, BA gives Emerald/CE passengers a gift card for the restaurant in the departures terminal. After a night of drinking in The Hague an egg and bacon panini and barista-made espresso on BA is very welcome indeed.
Jan 7, 2019, 2:15 am
#60
Join Date: Oct 2018
Location: London
Programs: Qantas Platinum, United Premier 1K, HSBC Premier, AVIS President's Club, Marriott Bonvoy Platinum
Posts: 100
Hence why the voucher is a nice gesture that says "it's not worth opening a lounge here for 2 E190 flights a day but have a coffee on us".