Ask the staffer

Old Jun 26, 2019, 5:34 am
  #211  
 
Join Date: Apr 2012
Location: LON
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Originally Posted by Can I help you
What does it feel like from a customers prospective?
Hey, this is 'Ask the staffer', not 'Customer feedback'!

In all honesty, for short European hops, the main thing is punctuality. If it's not boiling hot or freezing cold (the bridges aren't always well insulated/air-con'd) then waiting 5 minutes in the jet bridge isn't too bad. Although I do remember waiting a looooong time when I last flew out of AMS. The ground staff really wanted to get rid of us ASAP. They sent us down the jet bridge as soon as the last passenger was off so I think we waited about 20 minutes if not a bit more. If it helps explain, the inbound flight was about 30mns late but it didn't appear until boarding time, so the lounge staff sent us to the gate way too early.
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Old Jun 26, 2019, 3:35 pm
  #212  
 
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To do this effectively, PAX should only be sent down the jet bridge if the gate agents have had confirmation that boarding can begin within 5 minutes (for a long jet bridge) or 2 minutes (for a short one.) Anything else is poor customer service.

rb211.
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Old Jun 26, 2019, 10:29 pm
  #213  
 
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I too agree as a passenger this is not ideal or comfortable as suggested by others if it is cold or really hot. Although I have recently flown QR and they did this at T4 and even scanned boarding passes within the jet bridge. Fact we was then delayed over an hour for paper work to finish is comical. But from a passenger I do not like this method, I like to leave the lounge to board to my seat not to then wait in a jet bridge where people either become DYKNIA or families become frustrated etc. Can’t be easy on the crew either with the pressure of many passengers staring at you at the door to let us in.
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Old Jun 27, 2019, 1:05 am
  #214  
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Seems a strange passenger experience to inflict on customers. BA still tries to position itself as not an LCC (particularly for their premium pax) but this is just further evidence it is racing to the bottom. I thought only Easyjet and Ryanair did this sort of thing.
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Old Jun 27, 2019, 1:45 am
  #215  
 
Join Date: Mar 2019
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this is closely related to my #1 BA bugbear* which is going from ‘gate open’, through ‘boarding’ to ‘gate closing’ almost instantly. meaning you’re sat in the lounge studying the monitors thinking, “why aren’t they boarding yet” one minute, to sprinting through the terminal the next minute, only to arrive at the gate and finding a couple of hundred people still queuing to board.

i hate, hate, hate it!!

when you ask the ground crew crew why they did it, they say, “it helps gets the passengers to the gate on time”. but in my opinion, it’s just:

a) a race to the bottom. as passengers become conditioned to not trust the status on the boards

b) hugely disrespectful. in effect saying, “we think you’re too dumb to interpret the boards”

Honestly, it drives me absolutely potty!

*ok, joint #1. alongside the almost universally poor aircraft cleaning. i had toenail clippings in my CW drawer the other day! 🤢
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Old Jun 27, 2019, 4:11 am
  #216  
 
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Originally Posted by TLMTOED
this is closely related to my #1 BA bugbear* which is going from ‘gate open’, through ‘boarding’ to ‘gate closing’ almost instantly.
Maybe more experienced flyers know this one better than I, what's the optimum time to arrive at the gate prior to takeoff, if one is in group 1/2?
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Old Jun 27, 2019, 4:18 am
  #217  
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Originally Posted by W213Sal
Maybe more experienced flyers know this one better than I, what's the optimum time to arrive at the gate prior to takeoff, if one is in group 1/2?
Prior to "take-off" or prior to scheduled departure time? If you get to the gate 25 minutes before take-off you no doubt will miss the flight, 25 minutes prior to scheduled departure time and things will be fine
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Old Jun 27, 2019, 4:22 am
  #218  
 
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Originally Posted by BOH
Prior to "take-off" or prior to scheduled departure time? If you get to the gate 25 minutes before take-off you no doubt will miss the flight, 25 minutes prior to scheduled departure time and things will be fine
oops thanks! good to know! I forgot the gate closes at T-21?
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Old Jun 27, 2019, 9:28 am
  #219  
 
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Originally Posted by TLMTOED
i had toenail clippings in my CW drawer the other day! 🤢
Where else am I supposed to put my toenail clippings? Just kidding. I leave them in the seat!

rb211.
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Old Jun 27, 2019, 9:49 am
  #220  
 
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oh gosh, i wondered about the hold on jetbridge for a while and terrible this is a BA practice. yesterday in MAD i could see a massive queue on the jetbridge so waited until last possible moment to board but they forced me to board which required about ten minutes on a non-airconditioned glass jetbridge in 35c heat. this is not a pleasant experience.
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Old Jun 27, 2019, 8:45 pm
  #221  
 
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Originally Posted by VSLover
oh gosh, i wondered about the hold on jetbridge for a while and terrible this is a BA practice. yesterday in MAD i could see a massive queue on the jetbridge so waited until last possible moment to board but they forced me to board which required about ten minutes on a non-airconditioned glass jetbridge in 35c heat. this is not a pleasant experience.
I have seen pax arriving to the gate T -30 to 45 minutes. They let the wheelchair go. as they can negotiate the short jet bridge distance and board. What happens to them at such times ? What if they cannot wait X minutes standing up ?
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Old Jun 28, 2019, 5:26 am
  #222  
 
Join Date: Sep 2015
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I was reading on another forum earlier about the LHR-ZTH fligt last night which diverted to Zagreb with a medical emergency. The passenger sadly died. The passengers were accommodated overnight in Zagreb and the plane that they were on flew back to LHR that evening, with a new one taking its place this morning. I was wondering why the original plane didn't continue the journey? Are there special procedures in place for when someone dies on a plane, or were there other operational reasons at play?

Just curious...

Al.
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Old Jun 28, 2019, 5:39 am
  #223  
 
Join Date: Aug 2008
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I
Originally Posted by alhenderson
I was reading on another forum earlier about the LHR-ZTH fligt last night which diverted to Zagreb with a medical emergency. The passenger sadly died. The passengers were accommodated overnight in Zagreb and the plane that they were on flew back to LHR that evening, with a new one taking its place this morning. I was wondering why the original plane didn't continue the journey? Are there special procedures in place for when someone dies on a plane, or were there other operational reasons at play?

Just curious...

Al.
Crew are humans, performing CPR on someone for 30 mins is exhausting and mentally shocking. I suspect they were in no fit state to just carry on. Also they may have used mandatory safety equipment that needed replacement before the aircraft could fly again.
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Old Jun 28, 2019, 5:42 am
  #224  
 
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Originally Posted by Waterhorse


Crew are humans, performing CPR on someone for 30 mins is exhausting and mentally shocking. I suspect they were in no fit state to just carry on. Also they have used mandatory safety equipment that needed replacement before the aircraft could fly again.
Which is a fair point. I was more interested in why the swap of planes? Could the original one not have overnighted in Zagreb with the crew and passengers?

Al.
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Old Jun 28, 2019, 6:00 am
  #225  
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The aircraft was returned to base for a number of reasons as Waterhorse touched on, all mandatory medical equipment may have not been available such as the Defib and passenger oxygen also getting the crew home would have been a priority.
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