Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Mar 21, 2019, 1:49 am
#76
Join Date: Dec 2007
Programs: M&M, BA Silver, Accor LeClub Gold
Posts: 490
I've been trying to change the date of the outbound leg of LCY - DUS - LCY since yesterday. After selecting the flight I'd like to change to I get a message saying 'Sorry, your chosen fare has sold out'. However this happens regardless of which flight I try to change to.
Mar 23, 2019, 9:23 am
#77
Join Date: Dec 2014
Location: London, UK
Programs: BAEC Gold-GGL
Posts: 1,181
My Account is showing no upcoming bookings (I'm going to Kiev on 4 April!) and when I input my booking ref it says there's a technical issue and to try later. First noticed this yesterday when trying to get into MMB to check details of my upcoming trip.
I do find that the most basic of tasks fail to work in Firefox and I regularly have to close and reopen the browser to get it to work. Simple things like getting it to recognise airports when doing a flight search or allowing me to select a travel date.
I do find that the most basic of tasks fail to work in Firefox and I regularly have to close and reopen the browser to get it to work. Simple things like getting it to recognise airports when doing a flight search or allowing me to select a travel date.
Mar 23, 2019, 10:12 am
#79
Join Date: Mar 2014
Location: Leicestershire / Dubai
Programs: BA Silver, Marriott Bonvoy Titanium Elite & Lifetime Gold, Heathrow Rewards Premium, Tesco Clubcard
Posts: 659
I haven't been able to see my upcoming bookings on Chrome for Mac for ages. Works fine on Safari though so now I just have to use a dedicated browser for BA....
Mar 25, 2019, 2:07 pm
#81
Join Date: Mar 2010
Location: JER
Programs: BAEC
Posts: 812
Having the same issue - no bookings showing on the website, fine on my iPhone. Oddly the problem seemed to emerge exactly as an Avios booking (slightly complex one using a Lloyds voucher) ticketed.
Also reported via Twitter - they know about the issue but have no idea when it will be fixed and just recommend using MMB in the meantime.
Also reported via Twitter - they know about the issue but have no idea when it will be fixed and just recommend using MMB in the meantime.
Mar 26, 2019, 5:24 am
#82
Join Date: Jan 2019
Location: HAM
Programs: BA Gold, A3*G, LH FTL, IHG Diamond
Posts: 298
Joining the crowd here, on the websites all bookings gone, when you tried to add them manually with booking reference "an error occcured". Still visible in the app though.
I wonder if BA shared IT with Lufthansa? :P
I wonder if BA shared IT with Lufthansa? :P
Mar 26, 2019, 5:27 am
#83
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 32,140
A few workarounds are flagged up in this separate thread >>> Booking not showing
Mar 26, 2019, 6:14 am
#84
Join Date: Mar 2005
Programs: BA, Virgin, Lufthansa
Posts: 183
I'm flying LHR > SFO on Sat, when I log into BA I get a "We are missing some passenger details" message about the booking, but when I go into MMB it tells me all the API information is complete!
Any ideas?
Any ideas?
Mar 26, 2019, 6:52 am
#86
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
I was getting the same on my LHR-TXL and TXL-LHR flights last week. I ignored it and had no issues at either end.
Mar 27, 2019, 12:48 am
#87
Join Date: Mar 2011
Programs: BA exec, HHonors Diamond
Posts: 555
Anyone had issues using the BA app and or BA.com in Taipei? I keep getting “blocked” unable to log in. The app and BA.com have been fine in HKG on the way here.
i am presently in the CX lounge in TPE and have the same “blocked” response using CX WiFi and / or my data network.
Will be back in HKG shortly , hopefully able to log in there.
i am presently in the CX lounge in TPE and have the same “blocked” response using CX WiFi and / or my data network.
Will be back in HKG shortly , hopefully able to log in there.
Mar 27, 2019, 4:09 am
#88
Join Date: Mar 2017
Programs: BA GGL, GfL, Hilton Diamond, Hyatt Lifetime Globalist, AllAccor Diamond, Marriott Ambassador Elite
Posts: 1,042
Yet again I cannot access my bookings via the desktop site. Yesterday, I couldn't see them. Today, I can see them but as soon as I click into MMB I get error messages.
Weirdly, I can access them via the app and mobile site.
BA's IT is a total joke.
Weirdly, I can access them via the app and mobile site.
BA's IT is a total joke.
Mar 27, 2019, 5:37 am
#89
Join Date: Sep 2000
Posts: 5,398
Did you call up in the end and get the off-line fee waived?
Mar 27, 2019, 6:02 am
#90
Join Date: Oct 2015
Posts: 90
Can't book hire car using Avios via ba.com desktop
I wonder if anyone else has this problem? I'm trying to book an Avis hire car via ba.com using Avios, but I keep getting a message that says "Something went wrong. We're sorry. The car you selected is no longer available. Please select a different car." (I've tried a few 'different cars' now!). I've tried in both Safari and Firefox. Can you book hire cars via the Executive Club phone line?