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Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Old Jan 5, 2019, 2:20 am
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ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
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Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]

Old Apr 5, 2023, 8:03 am
  #751  
 
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
I had that error a couple of weeks ago but it had actually created the booking. It showed as a pending transaction on my Amex card but disappeared 5 days later. I can manage the booking but need to get in touch with BA as I suspect they will probably want payment. Then again, if they want to give me a free flight to Atlanta...
nobbyclark is offline  
Old Apr 5, 2023, 9:18 am
  #752  
 
Join Date: Oct 2009
Location: Scotland
Programs: BA Silver, Hilton Diamond, BD Blue (RIP)
Posts: 1,997
Originally Posted by nobbyclark
I had that error a couple of weeks ago but it had actually created the booking. It showed as a pending transaction on my Amex card but disappeared 5 days later. I can manage the booking but need to get in touch with BA as I suspect they will probably want payment. Then again, if they want to give me a free flight to Atlanta...
Is there a ticket number showing in the app? Generally in this case it will have created the reservation but not ticketed it.
sigma421 is offline  
Old Apr 5, 2023, 9:21 am
  #753  
 
Join Date: Sep 2006
Location: Cumbria
Programs: BA, Marriott, Hertz, Dennis The Menace Fan Club
Posts: 2,015
Originally Posted by sigma421
Is there a ticket number showing in the app? Generally in this case it will have created the reservation but not ticketed it.
Good point. No, there's no ticket number.
nobbyclark is offline  
Old Apr 8, 2023, 12:57 am
  #754  
 
Join Date: Jan 2011
Location: UK
Programs: BA Gold
Posts: 912
Anyone else not able to get onto the BA web site at the moment, tried a couple of browsers...
ademanuele is offline  
Old Apr 12, 2023, 9:55 am
  #755  
 
Join Date: Dec 2009
Location: Aberdeen
Programs: BA Gold, Flying Blue Plat, UA Silver, Bonvoy Titanium Lifetime, Hilton Diamond, IHG Gold Ambassador
Posts: 538
Anyone else getting the attached error on account sign in? Happening for me on Chrome, Firefox browsers and Ios and Android app versions
redpalmetto is offline  
Old Apr 12, 2023, 10:00 am
  #756  
Moderator: British Airways Executive Club
 
Join Date: Nov 2010
Location: TPA/ABZ
Programs: BA Lifetime Gold. GGL/CCR.
Posts: 13,315
Originally Posted by redpalmetto
Anyone else getting the attached error on account sign in? Happening for me on Chrome, Firefox browsers and Ios and Android app versions
I am able to login fine.
golfmad is offline  
Old Apr 12, 2023, 10:12 am
  #757  
 
Join Date: Dec 2009
Location: Aberdeen
Programs: BA Gold, Flying Blue Plat, UA Silver, Bonvoy Titanium Lifetime, Hilton Diamond, IHG Gold Ambassador
Posts: 538
Update: may be due to use of a VPN.
redpalmetto is offline  
Old Apr 12, 2023, 10:24 am
  #758  
formerly JackDann
 
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,684
Last 2 nights ive got notifications telling me that my gate is open for flight BA61.

Unfortunately I have no reservation to the Maldives, however if theyre offering for free ill take them up on it.


JD1905 is online now  
Old Apr 12, 2023, 1:11 pm
  #759  
 
Join Date: Aug 2006
Location: Switzerland
Posts: 1,619
Notifications? From the website?
adrianlondon is offline  
Old Apr 12, 2023, 2:58 pm
  #760  
formerly JackDann
 
Join Date: Oct 2017
Location: Northern Ireland
Posts: 1,684
Originally Posted by adrianlondon
Notifications? From the website?
The BA App on mobile - Got one telling me boarding had commenced also.
JD1905 is online now  
Old Apr 13, 2023, 4:16 pm
  #761  
 
Join Date: Apr 2007
Location: Anywhere
Posts: 6,608
I redeemed flights for some relatives in my F&F list. It's supposed to be a surprise trip for them.

During the online redemption process, I put my own email address for all communications. First itinerary worked fine, I duly received the booking confirmation to my email address.

But booking confirmation for second itinerary was missing, strange.

Eventually one of said relatives sent me the booking confirmation asking if I had booked that? Surprise spoiled.

I really don't understand how BA, in asking during the booking process to put a specific email address for correspondences, decide to randomly correspond with one of the passengers in the booking instead!
BearX220 and EDIflyer like this.

Last edited by carrotjuice; Apr 13, 2023 at 4:53 pm
carrotjuice is offline  
Old Apr 14, 2023, 7:35 am
  #762  
 
Join Date: Oct 2006
Location: Edinburgh
Programs: BA, LH
Posts: 64
Originally Posted by redpalmetto
Anyone else getting the attached error on account sign in? Happening for me on Chrome, Firefox browsers and Ios and Android app versions
I've had the same issue for several days on Safari and Ios. But MS Edge works for me.
cammyloon is offline  
Old Apr 14, 2023, 7:39 am
  #763  
 
Join Date: Dec 2009
Location: Aberdeen
Programs: BA Gold, Flying Blue Plat, UA Silver, Bonvoy Titanium Lifetime, Hilton Diamond, IHG Gold Ambassador
Posts: 538
Originally Posted by cammyloon
I've had the same issue for several days on Safari and Ios. But MS Edge works for me.
For me at least it was related to VPN use. After I turned that off all was well.
LCSinTexas and bzado like this.
redpalmetto is offline  
Old Apr 16, 2023, 12:33 am
  #764  
 
Join Date: Oct 2008
Location: Bucks and London
Programs: BDLG, BAEC Silver, Skyteam pleb, HH Gold, Hyatt Gold, Club Carlson Gold
Posts: 337
Morning All

Apologies if I have posted in the wrong place with this one.

Booked 2 redemptions in C around 355 days out for LGW to BOD on BA2570 on 29/3/24. Oddly, there is no option to choose our seats - we are both Silver. I have been waiting for the return to open up for Monday 1/4/24 - over Easter of course. There is no joy, there is nothing available for the 1st, 2nd, 3rd and now 4th April for purchase or redemption. No flights are opening up despite the dates no longer being grey when searching. RFF just shows "no flights" and the avios page says that BA don't fly there.

Is anyone able to help with any explanation on the late release of seats or issues with the BOD route or known issue with the website?

Thank you.

20-Horse
20-Horse is offline  
Old Apr 29, 2023, 3:52 pm
  #765  
 
Join Date: Oct 2021
Location: London (ne Melbourne)
Programs: Qantas Platinum (Oneworld Emerald)
Posts: 1,024
Trying to book some flights this evening and keep getting:

We weren’t able to process your payment. Please try again to complete your booking.
LondonAussie is offline  

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