Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
May 15, 2021, 4:32 pm
#436
Join Date: Mar 2018
Posts: 608
Possibly not a big and might have always been so, but it's the first time I came across it.
After recent "scheduled maintenance" I went to check if my special meal request is still attached to my booking I was presented with this
Comforting to know that if someone managed to get into my account they can see my contact details, address, past and future bookings, do as they please with my Avios balance, but at least they won't know my meal choice
After recent "scheduled maintenance" I went to check if my special meal request is still attached to my booking I was presented with this
Comforting to know that if someone managed to get into my account they can see my contact details, address, past and future bookings, do as they please with my Avios balance, but at least they won't know my meal choice
May 16, 2021, 12:16 am
#437
Join Date: Sep 2014
Location: DFW or GOT or...
Programs: BA Silver, Marriott GFL
Posts: 819
That is how it has been a long time. Don't know what is so dangerous to show an inlogged person what they may or may not have ordered previously.
Other airlines (f.ex. AA) has no trouble showing this info to the user.
LcS
Other airlines (f.ex. AA) has no trouble showing this info to the user.
LcS
May 16, 2021, 6:16 am
#438
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
May 16, 2021, 4:22 pm
#439
Join Date: Mar 2018
Posts: 608
Pure speculation here, but I wonder whether it may have something to do with Article 9 of GDPR? This puts "personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation" into a special category. Contact details, address, and past and future bookings don't seem to fall into the special category.
May 17, 2021, 3:29 am
#440
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
So looks like BA is working on assumption that accounts will be illegally accessed? Why would they need to hide my "personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation" from me?
As I say, it's pure speculation on my part, but I can well see how lawyers might advise doing something like this. Otherwise, what would BA say if there were a data breach and the regulator were to say "What special measures did you take to provide extra protection for the particularly sensitive information?"
May 18, 2021, 10:25 am
#441
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,174
a VPN on my laptop. Drives me barmy - I just do not understand why I can log in fine but the Shopping Portal requires another log in which is when the problem occurs. CWS says that it is a different company so why do they not just work in tandem. One day I will find the Person who presides over this dog's breakfast that calls itself IT and I will probably ruin a perfectly good hairbrush before I am finished.
May 24, 2021, 4:23 am
#445
Join Date: Mar 2017
Location: Lincolnshire, UK
Programs: BA GGL - maybe only briefly!
Posts: 1,378
It would be good if you could hide all those cancelled flights. I understand that they need, or want, to keep the PNR for future reference but couldn't they be in a 'cancelled flights' section.
And on BAEC home page, where you just see the first 3 flights, they all say (CANCELLED) against them, but when you show all bookings, none of them say cancelled.
And flights that have been moved, are shown with the correct new dates but positioned where they were originally chronologically in the list.
And on BAEC home page, where you just see the first 3 flights, they all say (CANCELLED) against them, but when you show all bookings, none of them say cancelled.
And flights that have been moved, are shown with the correct new dates but positioned where they were originally chronologically in the list.
May 25, 2021, 5:25 pm
#446
Join Date: Jun 2009
Posts: 42
I have been having an issue with booking Alaska Airlines partner awards on the ba.com website. Alaska shows availability but they don't show to BA (website or via call centre).
[QUOTE=jason_stn21;3328947]
consider Sept 3 SEA-OGG.
Expertflyer shows T7 for all 4 flights.
All 4 available as 20k awards on AS website.
Yet only 2 available on ba.com
the only difference I can see?
The two missing from ba.com are overnight flights.
[QUOTE=jason_stn21;3328947]
consider Sept 3 SEA-OGG.
Expertflyer shows T7 for all 4 flights.
All 4 available as 20k awards on AS website.
Yet only 2 available on ba.com
the only difference I can see?
The two missing from ba.com are overnight flights.
Last edited by jason_stn21; May 25, 2021 at 5:27 pm Reason: Formatting
Jun 5, 2021, 3:34 am
#448
Join Date: Jul 2012
Location: The North
Posts: 1,844
There appears to be an issue with the BA app at the moment. It forcibly logged me out last night, saying my password was not valid - when I tried logging in again, it wouldn't let me back in. The website (mobile and desktop) is fine.
This morning, the app let me log in, but on doing so said that it cannot show me all my forthcoming flights though I would still be able to view them individually. Having no flights booked at all at the moment, I'm not able to test this!
This is on iOS 14.5, app version 5.79.22 / database version 5.4
Not sure if anyone else has had issues lately, but thought I'd flag it up just in case.
This morning, the app let me log in, but on doing so said that it cannot show me all my forthcoming flights though I would still be able to view them individually. Having no flights booked at all at the moment, I'm not able to test this!
This is on iOS 14.5, app version 5.79.22 / database version 5.4
Not sure if anyone else has had issues lately, but thought I'd flag it up just in case.
Jul 5, 2021, 3:48 pm
#449
Join Date: Aug 2001
Location: London. Edinburgh, Cornwall
Programs: BA GGL, British Midland Lifetime* Loser
Posts: 7,947
A couple of rather bizarre glitches when trying to book Loganair codeshares.
First, ba.com seems to have replaced every instance of the word Loganair with a link to the Scottish Government's Covid advice page. And second, it tells me I'm allowed 99 checked bags on the BA leg. Useful for the lucrative Tiree-Lagos market, I suppose...
First, ba.com seems to have replaced every instance of the word Loganair with a link to the Scottish Government's Covid advice page. And second, it tells me I'm allowed 99 checked bags on the BA leg. Useful for the lucrative Tiree-Lagos market, I suppose...
Jul 7, 2021, 9:00 am
#450
Join Date: Nov 2013
Location: South Glos, UK
Programs: BAEC Silver/OW Sapphire
Posts: 1,157
Today’s IT issue
Anyone else having issues booking with an evoucher? Been trying for an hour and the website either ignores my voucher or I get a message saying I have to call BA.