Jan 5, 2019, 2:20 am
Last edit by: Prospero
ba.com: technical issues tracker
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Please post any technical problems you're experiencing on ba.com below. Include platform, operating system and browser details as necessary.
Issues, bugs and glitches on ba.com website [Please keep thread clutter-free!]
Jan 28, 2019, 5:54 pm
#16
Join Date: Jan 2005
Location: UK
Programs: Mucci. And BA Gold – previous awards - Gold 11, Silver 7, Bronze 4.
Posts: 4,233
Seating plans
Cannot find the link to seating plans. There is no link from 'Travel Classes' which is the obvious place for it.
Can get there by using Google, but not from the BA website. And what happened to the Search function!!!!
Can get there by using Google, but not from the BA website. And what happened to the Search function!!!!
Jan 28, 2019, 7:30 pm
#17
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,143
Or go into Before You Fly, Seating and get in from there re cabins.
Easy peasy. You really need to look harder
Pete
Last edited by PETER01; Jan 28, 2019 at 7:35 pm
Jan 29, 2019, 3:50 am
#18
Join Date: Aug 2014
Location: UK
Programs: BA Silver
Posts: 247
Is anyone else having issues submitting meals/transport cost claim after canx flight. Tried 3 times today, different browsers and get same:
Sorry, there is a problem
It looks like we are experiencing some technical difficulties at the moment. If you were in the middle of submitting a complaint or claim, your information will have been lost.We’re very sorry for this inconvenience. Please try again later or contact our Customer Relations team for anything urgent.
Jan 29, 2019, 4:09 am
#19
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,172
Suddenly, last week, they were saying that I had still to imput addtional passenger information. Now HI's passport was coming to the end of its span - but we had to re-enter everything and still it said we had info to enter. In the end I called the Gold Line and they checked and said that it was dine and to refresh my browser and come back later. It didn't work but since we've flown the sector the glitch has vanished.
It drives me mad the way when you are making a booking, if you see a cheaper fare on another day on the return, you have to redo the outbound again. So frustrating - I hate this new design and the garish red all over the screen.
I've also had the thing stick in the middle of a transaction so you do not know whether it has taken the money or not.
It drives me mad the way when you are making a booking, if you see a cheaper fare on another day on the return, you have to redo the outbound again. So frustrating - I hate this new design and the garish red all over the screen.
I've also had the thing stick in the middle of a transaction so you do not know whether it has taken the money or not.
Jan 31, 2019, 9:32 am
#20
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
I have got the problem with both the BA website and app showing no bookings and I should have 6. I'm Using OSX 10.14.4 Safari 10.1 and an iPhone on iOS 12.2 and one on iOS 12.1.3
John
John
Jan 31, 2019, 9:58 am
#21
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 38,644
Jan 31, 2019, 10:09 am
#22
Join Date: Oct 2013
Location: London
Programs: BAEC bouncing from Blue to Gold to Blue VSFC Red CXGreen Club Accor Platinum Hilton Silver.
Posts: 914
John
Jan 31, 2019, 11:14 am
#23
Join Date: May 2001
Posts: 4,771
Similar issues today for me, what is wrong with BA IT? I receive an email stating I need to complete passenger information for an upcoming reservation. As I was reading it on my phone I pressed the link to go to the offending PNR and of course it says I am 100% complete and nothing is required (as it has been since I originally made the reservation). Not content with this I decided to use the website to make sure..... "We cannot locate any bookings for this account". I have about 4 or 5 active ones presently. I go to the app and the reservations are all listed.... then it bumps me out as I'm looking at it and I have to re log in. #Useless .
Last edited by worldtrav; Jan 31, 2019 at 11:15 am Reason: Typo
Jan 31, 2019, 2:45 pm
#26
Join Date: Jun 2011
Location: DCA
Programs: AA EXP; BoNVoY Tit LTP
Posts: 1,923
Bookings don't load and MMB on my computer can't find tomorrow's booking (which I can see on the app...though the app logs me out each time I close it, despite having ticked the keep me logged in box).
Jan 31, 2019, 2:54 pm
#27
Join Date: Mar 2009
Programs: BAEC Gold; Le Club Accorhotels Plat; Marriott Gold
Posts: 371
Jan 31, 2019, 6:25 pm
#28
Join Date: May 2005
Location: Franche Comté, FR, Atlanta, USA
Programs: DL DM-2MM, BA Gold, A3 Gold, AF Plat
Posts: 408
I am new to BA this past year...I must say, I have been shocked with how bad the website functions. I feel like I have been thrown back to the late 90's or early 2000s. I have had the same problem today with losing bookings. My experience flying, agents..etc...has been great. The digital platform sucks BIGLY.
Feb 3, 2019, 10:00 am
#29
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 309
This keeps happening to me - I log out of one account and into another, and instead of my own bookings I see the other person's bookings all listed in my account, just like if they were my own. I can even go into MMB and edit them as I please.
I've had this happen even hours after logging out before. This is somewhat concerning and strongly puts me off ever logging into my account from a public computer!
Terrible, careless and absolutely ridiculous from a privacy point of view.
Last edited by mrandery; Feb 3, 2019 at 10:07 am
Feb 3, 2019, 10:05 am
#30
Join Date: Feb 2005
Location: London
Programs: BA Gold
Posts: 309
Originally Posted by Fitch 
I have a slight variant on this:
More of an annoyance than anything but would be curious to know if anyone has had similar ?
I have a slight variant on this:- logged in no issues
- can see full list of bookings
- when I click on a booking an interstitial loads and I have to re-enter PNR and surname
- works fine thereafter
More of an annoyance than anything but would be curious to know if anyone has had similar ?
Same issue here. Been like this for a while. At least since last November.