BA in the media 2019

Old Aug 10, 2019, 6:22 am
  #121  
 
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I know it seems like I quote the DM all of the time (honestly its not my sole news source) but here’s today’s helping of anti-BA news

Snippet:

High-flying airline passengers are being ripped off with 'no frills' first and business class cabins that cost thousands of pounds which give little more than added leg room, research has claimed.

A study by the consumer group Which? said that passengers paying huge sums for upgrades on carriers like British Airways and Thomas Cook have experienced ‘inedible’ meals , 'cramped seats' and substandard entertainment.

The research levelled particular criticism at the nation's flag carrier, claiming that its premium cabins were poor value.

One passenger who responded to the survey compared BA's business class cabin to 'Ryanair but with free food' and another said the airline's premium economy seats provided a 'no-frills experience with a premium price'.

Full article here

https://www.dailymail.co.uk/news/art...free-food.html
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Old Aug 10, 2019, 6:48 am
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An article with business class in the title that talks more about premium economy seats?
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Old Aug 10, 2019, 8:02 am
  #123  
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I like Thomas Cook’s response, pointing out their sample was just 37 respondents.
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Old Aug 10, 2019, 2:54 pm
  #124  
 
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The article in today's Times is headed... BA Business Class is like Ryanair with free food, say passengers

There is the usual stuff you would expect, saying X, Y and Z airlines do not represent good value.

Most interesting part IMHO was a comparison table of (one-way) first class flights LHR-HKG for yesterday. BA was Ł12,615 nearly three times Cathay.

Last edited by BA or bust; Aug 10, 2019 at 2:59 pm
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Old Aug 10, 2019, 3:43 pm
  #125  
 
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Well Which? has said BA is a rip off! https://www.dailymail.co.uk/news/art...free-food.html
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Old Aug 10, 2019, 3:46 pm
  #126  
 
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I notice part of BA’s response was they “by 2020 we will have replaced 100 aircraft in a decade” - so they should, if you have a fleet of almost 300 aircraft with an average frame lifespan of less than 30 years that isn’t even standing still,!!
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Old Aug 23, 2019, 8:05 am
  #127  
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British airways marks centenary birthday weekend

Seen this on the BA Media section. Quite lengthy but here are some details.

https://mediacentre.britishairways.c...11476?ref=News

As the Principal Partner to Twickenham Stadium and the Official Airline Partner to England Rugby, the airline is going all-out for the England vs Ireland match on August 24, kicking off with the airline’s choir performing the national anthems on the pitch. Special centenary edition drinks including Speedbird 100, a Brewdog IPA, and Hattingley Valley English sparkling wine, will be served at selected venues around the stadium, and fans will be in with a chance at half-time to win one million Avios, enough to reach Sydney twice in the airline’s First cabin.

Customers flying with British Airways from around the world this weekend will be greeted with bunting and decorations. Those on short-haul services will be treated to Hotel Chocolat giveaways, while on long-haul flights customers will be served menus from Michelin-starred British chef, Tom Kerridge, featuring great British flavours that work at altitude. Those in First and Club World can also collect and enjoy special edition centenary amenity kits.


Younger flyers travelling through Heathrow Terminal 5 and Gatwick on selected dates this summer can pick up a limited-edition backpack by personalised children’s gift brand, My 1st Years, and will be given a special branded luggage tag and a pin badge in their Skyflyers Packs.
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Old Aug 23, 2019, 8:21 am
  #128  
 
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There has been extensive coverage in the press in the last few days of British Airways' apparent admission that it lost or delayed 150,000 bags in the first six months of this year.

This seems to have been an own goal by BA, who stated in a tweet to a customer whose own bag had been mislaid that they had only about 1% of the 15 million bags they carried in that period had been delayed.

The story appears in several tabloids and was picked up by BBC Radio 4 this morning.
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Old Aug 23, 2019, 11:26 am
  #129  
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Originally Posted by Misco60
This seems to have been an own goal by BA, who stated in a tweet to a customer whose own bag had been mislaid that they had only about 1% of the 15 million bags they carried in that period had been delayed.
Surely that figure must be about an order of magnitude out? It's a faint memory, but I thought it was low single digits per thousand. And if that's right, an own goal indeed.
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Old Aug 23, 2019, 12:02 pm
  #130  
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There will be plenty of Media coverage after the Pilots’ strike announcement, but I guess that doesn’t need mentioning here.
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Old Aug 24, 2019, 8:29 am
  #131  
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channel 5 on 5 September 2019

British Airways 24/7: Access All Areas



Documentary going behind the scenes at the airline, charting the fortunes of the business and following the people who work to keep the planes flying and passengers happy. In the first edition, a team in Seattle take delivery of the airline's 30th Boeing 787 Dreamliner, while menu design manager Mark Tazziolli faces the passengers' verdicts as his new meals are served on a flight.
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Old Aug 24, 2019, 1:45 pm
  #132  
 
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BBC: British Airways strikes: Cancelled flights back on after 'email error'

British Airways has admitted it made a mistake when it advised passengers flights were cancelled, and told them to book new ones.
Pilots are set to strike next month, but some people with flights on non-strike days were told to rebook, or get a refund.
BA apologised for any concern caused and said the email was an "error".

https://www.bbc.co.uk/news/uk-49460958
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Old Aug 27, 2019, 4:16 am
  #133  
 
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Forbes has a pretty damning article about BA and how the pilot strike, the shambles of the pro-active (maybe) cancellations, the slow decline in service etc. have put a dent in the "world's favourite airline". They take a swing at both WW and AC about it.

BA Centenary becomes PR nightmare
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Old Aug 27, 2019, 4:29 am
  #134  
 
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From today’’s (online) Guardian .......

The airline also needs to do right by passengers who spent hundreds of pounds on new flights when they were wrongly told that their original flights had been cancelled and make sure they are not left out of pocket.”

and a centenary quip .......

I’m up to over 30 call attempts. Just get cut off. Ironic that it’s your 100th birthday as your customer service is straight from the early 20th century,”

https://www.theguardian.com/business...t-strike-chaos


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Old Aug 30, 2019, 3:57 am
  #135  
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Simply appalling behavior.

Polish airline LOT sacks cabin crew boss after she posted pictures of BA rivals online and branded them fat and 'messy' with 'rotten teeth'
  • Katarzyna Richter took pictures of BA staff on flight from Gatwick to Poland
  • She slammed cabin crew's 'too tight uniform, holes in tights and uneven teeth'
  • Cabin crew boss was sacked by LOT who said they are 'truly sorry' for comments

https://www.dailymail.co.uk/news/art...-BA-staff.html
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