BA in the media 2019

Old Aug 10, 19, 6:22 am
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Bronze, Hertz 5*, Accor Plat, HHonors Diamond, Big White Season Pass
Posts: 5,229
I know it seems like I quote the DM all of the time (honestly its not my sole news source) but here’s today’s helping of anti-BA news


High-flying airline passengers are being ripped off with 'no frills' first and business class cabins that cost thousands of pounds which give little more than added leg room, research has claimed.

A study by the consumer group Which? said that passengers paying huge sums for upgrades on carriers like British Airways and Thomas Cook have experienced ‘inedible’ meals , 'cramped seats' and substandard entertainment.

The research levelled particular criticism at the nation's flag carrier, claiming that its premium cabins were poor value.

One passenger who responded to the survey compared BA's business class cabin to 'Ryanair but with free food' and another said the airline's premium economy seats provided a 'no-frills experience with a premium price'.

Full article here
Tiger_lily is offline  
Old Aug 10, 19, 6:48 am
Join Date: Aug 2018
Location: Belgium
Programs: BA Silver
Posts: 132
An article with business class in the title that talks more about premium economy seats?
TimDP is offline  
Old Aug 10, 19, 8:02 am
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 28,666
I like Thomas Cook’s response, pointing out their sample was just 37 respondents.
Tiger_lily and argonath like this.
T8191 is offline  
Old Aug 10, 19, 2:54 pm
Join Date: Jan 2005
Location: UK
Programs: Mucci! And BA Silver – previous awards - Gold 11, Silver 5, Bronze 2
Posts: 3,115
The article in today's Times is headed... BA Business Class is like Ryanair with free food, say passengers

There is the usual stuff you would expect, saying X, Y and Z airlines do not represent good value.

Most interesting part IMHO was a comparison table of (one-way) first class flights LHR-HKG for yesterday. BA was £12,615 nearly three times Cathay.

Last edited by BA or bust; Aug 10, 19 at 2:59 pm
BA or bust is offline  
Old Aug 10, 19, 3:43 pm
Join Date: Mar 2010
Location: UK
Programs: Virgin Flying Club Red, Emirates Skywards Blue, BA Executive Club Blue, Amex BA
Posts: 1,850
Well Which? has said BA is a rip off!
GodAtum is offline  
Old Aug 10, 19, 3:46 pm
Join Date: Aug 2018
Programs: BA Gold
Posts: 31
I notice part of BA’s response was they “by 2020 we will have replaced 100 aircraft in a decade” - so they should, if you have a fleet of almost 300 aircraft with an average frame lifespan of less than 30 years that isn’t even standing still,!!
FlyerP is offline  
Old Aug 23, 19, 8:05 am
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Programs: BA Gold, Mucci
Posts: 8,466
British airways marks centenary birthday weekend

Seen this on the BA Media section. Quite lengthy but here are some details.


As the Principal Partner to Twickenham Stadium and the Official Airline Partner to England Rugby, the airline is going all-out for the England vs Ireland match on August 24, kicking off with the airline’s choir performing the national anthems on the pitch. Special centenary edition drinks including Speedbird 100, a Brewdog IPA, and Hattingley Valley English sparkling wine, will be served at selected venues around the stadium, and fans will be in with a chance at half-time to win one million Avios, enough to reach Sydney twice in the airline’s First cabin.

Customers flying with British Airways from around the world this weekend will be greeted with bunting and decorations. Those on short-haul services will be treated to Hotel Chocolat giveaways, while on long-haul flights customers will be served menus from Michelin-starred British chef, Tom Kerridge, featuring great British flavours that work at altitude. Those in First and Club World can also collect and enjoy special edition centenary amenity kits.

Younger flyers travelling through Heathrow Terminal 5 and Gatwick on selected dates this summer can pick up a limited-edition backpack by personalised children’s gift brand, My 1st Years, and will be given a special branded luggage tag and a pin badge in their Skyflyers Packs.
PETER01 is offline  
Old Aug 23, 19, 8:21 am
Join Date: Oct 2015
Location: Berlin
Programs: BAEC Gold
Posts: 1,031
There has been extensive coverage in the press in the last few days of British Airways' apparent admission that it lost or delayed 150,000 bags in the first six months of this year.

This seems to have been an own goal by BA, who stated in a tweet to a customer whose own bag had been mislaid that they had only about 1% of the 15 million bags they carried in that period had been delayed.

The story appears in several tabloids and was picked up by BBC Radio 4 this morning.
Misco60 is offline  
Old Aug 23, 19, 11:26 am
FlyerTalk Evangelist
Join Date: Aug 2002
Location: London
Programs: Mucci. Nothing else matters.
Posts: 35,941
Originally Posted by Misco60 View Post
This seems to have been an own goal by BA, who stated in a tweet to a customer whose own bag had been mislaid that they had only about 1% of the 15 million bags they carried in that period had been delayed.
Surely that figure must be about an order of magnitude out? It's a faint memory, but I thought it was low single digits per thousand. And if that's right, an own goal indeed.
Globaliser is offline  
Old Aug 23, 19, 12:02 pm
FlyerTalk Evangelist
Join Date: Mar 2010
Location: JER
Programs: BA Gold/OWE, several MUCCI, and assorted Pensions!
Posts: 28,666
There will be plenty of Media coverage after the Pilots’ strike announcement, but I guess that doesn’t need mentioning here.
T8191 is offline  
Old Aug 24, 19, 8:29 am
FlyerTalk Evangelist
Join Date: Aug 2007
Location: UK
Posts: 10,677
channel 5 on 5 September 2019

British Airways 24/7: Access All Areas

Documentary going behind the scenes at the airline, charting the fortunes of the business and following the people who work to keep the planes flying and passengers happy. In the first edition, a team in Seattle take delivery of the airline's 30th Boeing 787 Dreamliner, while menu design manager Mark Tazziolli faces the passengers' verdicts as his new meals are served on a flight.
T8191 likes this.
origin is offline  
Old Aug 24, 19, 1:45 pm
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 107
BBC: British Airways strikes: Cancelled flights back on after 'email error'

British Airways has admitted it made a mistake when it advised passengers flights were cancelled, and told them to book new ones.
Pilots are set to strike next month, but some people with flights on non-strike days were told to rebook, or get a refund.
BA apologised for any concern caused and said the email was an "error".
Irreverent Medusa is offline  
Old Aug 27, 19, 4:16 am
Join Date: Apr 2012
Location: LON
Programs: BAEC Gold, Avis PC, (Hilton, Accor, SPG, Radisson) Gold, Eurostar Carte Blanche
Posts: 650
Forbes has a pretty damning article about BA and how the pilot strike, the shambles of the pro-active (maybe) cancellations, the slow decline in service etc. have put a dent in the "world's favourite airline". They take a swing at both WW and AC about it.

BA Centenary becomes PR nightmare
alex67500 is offline  
Old Aug 27, 19, 4:29 am
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 4,981
From today’’s (online) Guardian .......

The airline also needs to do right by passengers who spent hundreds of pounds on new flights when they were wrongly told that their original flights had been cancelled and make sure they are not left out of pocket.”

and a centenary quip .......

I’m up to over 30 call attempts. Just get cut off. Ironic that it’s your 100th birthday as your customer service is straight from the early 20th century,”

subject2load is offline  
Old Aug 30, 19, 3:57 am
Join Date: Mar 2014
Programs: Regarded as total and utter snob amongst the BAEC community.
Posts: 855
Simply appalling behavior.

Polish airline LOT sacks cabin crew boss after she posted pictures of BA rivals online and branded them fat and 'messy' with 'rotten teeth'
  • Katarzyna Richter took pictures of BA staff on flight from Gatwick to Poland
  • She slammed cabin crew's 'too tight uniform, holes in tights and uneven teeth'
  • Cabin crew boss was sacked by LOT who said they are 'truly sorry' for comments
icegirl is offline  

Thread Tools
Search this Thread