BA in the media 2019

Old Sep 7, 19, 6:28 pm
  #166  
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Originally Posted by Tobias-UK View Post
It's working fine for me, checked in no problem just 2 minutes ago
Even a stopped clock is correct once or twice a day.
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Old Sep 8, 19, 1:19 am
  #167  
 
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Troubled BA is world’s 55th favourite airline

See: https://www.thetimes.co.uk/article/b...c103341c13fddf

So more bad press and yet I had one of my best flights on BA only yesterday..............
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Old Sep 8, 19, 1:27 am
  #168  
 
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Can you add a summary for the readers as per the FT rules
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Old Sep 8, 19, 1:32 am
  #169  
 
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I got 25 minutes into the channel 5 documentary and had to turn it off, Alex Cruz going on about how magnificent everything is, how BoB was a out choice not cost cutting was just too much.

I still have decent flights with BA on LH but its dependent on aircraft and crew, Qatar and AA are consistently better on my experience in business in the last year and for SH, unless I'm in CE (which can be great or dismal) there's no difference between BA and EZY, KLM, SAS etc.

My experience is the BA product has got worse over the last 5 years and then there's IT and all the peripheral stuff. Yes, fares have got cheaper but they are still, in my experience not the cheapest.
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Old Sep 8, 19, 2:20 am
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I flew LH J last week LAS-AMS on a new KLM 789. Both hard and soft products were surprisingly excellent and certainly blows BA's LAS services out of the water. KLM?

The demise of BA has been a wilful act of self destruction by BA management.
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Old Sep 8, 19, 2:46 am
  #171  
 
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In my honest opinion. It’s been a tough few years for BA (operationally), but they have made the experience better but it’s watered down by things like IT failures and strikes. Once they get that sorted out and the club suite and new cabins begin to become more available on the long haul routes as well as new planes coming in, you’ll then be surprised at what people begin to say. Half the hate for BA is media driven. The truth is when you take a BA flight today 95% of the time you’ll have at least a decent flight.
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Old Sep 8, 19, 5:17 am
  #172  
 
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Originally Posted by tuonopepper View Post
I got 25 minutes into the channel 5 documentary and had to turn it off, Alex Cruz going on about how magnificent everything is, how BoB was a out choice not cost cutting was just too much.
he's not the only member of staff talking drivel - but then i guess the rot spreads from the top.

i'd love to know whether they actually believe their lies, or whether they just think they need to spout guff for the cameras ?

i made it to the end - probably shouldn't have bothered.
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Old Sep 10, 19, 4:37 am
  #173  
 
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CityAM piece, suggesting Sr Cruz is to blame for the current strike.

https://www.cityam.com/cruz-control-...itish-airways/
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Old Sep 10, 19, 4:45 am
  #174  
 
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Originally Posted by bhbloke View Post
CityAM piece, suggesting Sr Cruz is to blame for the current strike.

https://www.cityam.com/cruz-control-...itish-airways/

To be fair, the linked coverage is a little more nuanced and it s a relatively fair article highlighting the need to compete against higher end carriers on LH and budget airlines on SH, and Cruz's need to balance the competing interests. I certainly wouldn't say that the article apportions blame, but highlights the chain of events which as it points out were in part necessary.
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Old Sep 10, 19, 5:20 am
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Originally Posted by navylad View Post
To be fair, the linked coverage is a little more nuanced and it s a relatively fair article highlighting the need to compete against higher end carriers on LH and budget airlines on SH, and Cruz's need to balance the competing interests. I certainly wouldn't say that the article apportions blame, but highlights the chain of events which as it points out were in part necessary.
Yes, I was paraphrasing their tweet pushing the story, which was actually fairly clear and gave the reasons why they're pursuing this path.

Why CEO Alex Cruz is to blame for the #BritishAirways strikes
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Old Sep 11, 19, 3:56 am
  #176  
 
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https://amp.ft.com/content/f866c0f4-...4-b5ded7a7fe3f

Pilots’ strike points to deeper British Airways malaise

A very good and objective article regarding BA pilots. Pretty much says that pilots are fed up with how BA is dealing with the whole situation of cuts the last few years. The comments below are even more intetesting...
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Old Sep 11, 19, 4:02 am
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Originally Posted by T8191 View Post
The quality of service customers want from the pilots is safe and punctual flight operations. The rest is someone else’s responsibility (i.e. cabin crew, catering contractors). I know the Captain is in overall charge, but this seems to me like that individual trying to jump on every bandwagon going to justify his claims.
How easy is it for pilots to run a punctual operation when doing so relies largely on factors outside their control (but inside the control of those who hold the purse strings?) You know, things like baggage delays, not enough tugs, not enough TRMs, not enough engineering support, not enough buses, late transfer pax who would have made it through T5 with escorts, etc etc
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Old Sep 11, 19, 10:40 am
  #178  
 
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It's behind a paywall, I can't see anything aside from the headline.
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Old Sep 11, 19, 12:07 pm
  #179  
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Originally Posted by Jagboi View Post
It's behind a paywall, I can't see anything aside from the headline.
Me neither. I suspect we've read it all before.
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Old Sep 11, 19, 1:20 pm
  #180  
 
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Originally Posted by HIDDY View Post
Me neither. I suspect we've read it all before.
Basically, it says that despite the high salaries pilots deserve a raise as they agreed to a cut in 2009; that it does not matter that other staff, who also suffered a cut back then, agreed to the generous pay offer. The article also says that 'Like the passengers, the pilots are also exercised by small reductions in their comforts. The hotels they had to stay in between flights were now of poorer quality and in less convenient, often noisier, places. Pilots needed a good night’s sleep, the official said.' So, not at all about the removal of free food and drinks or densification of cabins as some posters insinuated in various threads. A fairly balanced opinion piece, admitting that BA did well to survive but saying that it'd be good if BA at least showed the willingness to talk about profit-sharing. The author also referenced this article... https://www.dailymail.co.uk/news/art...want-more.html
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