BA in the media 2019

Old Aug 31, 19, 2:13 pm
  #136  
 
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The Observer has an article tomorrow putting the boot in:

Strikes, IT failures, customer unrest: can BA pull out of this nosedive?

The carrier is trading on past glories with glitzy ads that fail to reflect years of cost-cutting. But the firm insists it is investing for change

The recent TV advert celebrating British Airways’ 100th anniversary was framed as a love letter to Britain, narrated by national treasures such as artist Grayson Perry, astronaut Helen Sharman and a phalanx of sporting stars.

“We love you, Britain,” gushes Oscar-winner Olivia Colman.

The problem for BA is that neither Britain, nor the rest of the world, appears to love it back. The past few years have been punctuated by a series of lingering headaches – a mixture of bungling and sheer bad luck....
https://www.theguardian.com/business...puter-failures
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Old Sep 1, 19, 6:18 am
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I enjoyed the last line...

ďYou canít advertise yourself out of a bad reputationĒ
I think that perfectly sums up BA this year.
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Old Sep 1, 19, 6:46 am
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Originally Posted by rockflyertalk View Post
I enjoyed the last line...

You can’t advertise yourself out of a bad reputation”

I think that perfectly sums up BA this year.
Absolutely true. It’s always actions not words that ultimately count.

But I’m in no doubt we will see the airline making a good attempt to advertise when the Access All Areas documentary (as per parallel thread) airs later this week........ with the BA propaganda machine going into overdrive
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Old Sep 1, 19, 7:15 am
  #139  
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It won’t make the Media, and you won’t be surprised, but ... ba.com says I have no future bookings, and OLCI isn’t working either.

Utterly pathetic ... how long have these bugs been breeding now? A couple of years, and still not fixed?
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Old Sep 1, 19, 7:20 am
  #140  
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Originally Posted by T8191 View Post
It wonít make the Media, and you wonít be surprised, but ... ba.com says I have no future bookings, and OLCI isnít working either.

Utterly pathetic ... how long have these bugs been breeding now? A couple of years, and still not fixed?
It's working fine for me, checked in no problem just 2 minutes ago
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Old Sep 1, 19, 7:26 am
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Originally Posted by T8191 View Post
It wonít make the Media, and you wonít be surprised, but ...............
One thing, amongst many, that does (continue to) make the media is the state of BA cabins .......

https://www.sorryfortheinconvenience...britishairways
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Old Sep 1, 19, 7:27 am
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Originally Posted by T8191 View Post
It wonít make the Media, and you wonít be surprised, but ... ba.com says I have no future bookings, and OLCI isnít working either.

Utterly pathetic ... how long have these bugs been breeding now? A couple of years, and still not fixed?
I get the no future bookings on the desktop site quite frequently. Go to the mobile app but yes it's a pain if you have as many forward bookings as I do (>12 normally)
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Old Sep 1, 19, 7:28 am
  #143  
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Originally Posted by Tobias-UK View Post
It's working fine for me, checked in no problem just 2 minutes ago
It now works for me as well! Checked in on the App earlier, and now able to print the BPs.

Anyway ... off-topic of course. Apologies, ,just bloody annoyed by this perpetual error. [/rant]
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Old Sep 1, 19, 7:56 am
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Originally Posted by firstlight View Post
I get the no future bookings on the desktop site quite frequently. Go to the mobile app but yes it's a pain if you have as many forward bookings as I do (>12 normally)
..and though I guess we are used to it, I still get a moment's panic when I'm told I have no future bookings
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Old Sep 1, 19, 8:07 am
  #145  
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Originally Posted by rockflyertalk View Post
I think that perfectly sums up BA this year.
A successful one financially by all accounts....which the article eventually states after all the small talk.

BA can afford this much-needed investment because all that cost-cutting has made for bumper profits. Accounts for parent company IAG, formed via the £5bn merger of BA and Iberia in 2011, show that the British part of the airline is by far the most lucrative,
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Old Sep 1, 19, 8:21 am
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Lucrative, yes. But the share price tells us something as well. It’s not just a simple equation.
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Old Sep 1, 19, 8:22 am
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Originally Posted by HIDDY View Post
A successful one financially by all accounts....which the article eventually states after all the small talk.

BA can afford this much-needed investment because all that cost-cutting has made for bumper profits. Accounts for parent company IAG, formed via the £5bn merger of BA and Iberia in 2011, show that the British part of the airline is by far the most lucrative,
Well whilst thatís positive for a few. I doubt the majority of customers give two hoots about that when theyíre sat on a dirty plane...Ēahhh look at all the crumbs and stains around my seat but donít worry darling the airline made £2bn last yearĒ
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Old Sep 6, 19, 5:40 am
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https://www.godsavethepoints.com/bri...uz-leadership/

worth the read. Itís an angle to BA and Alex Cruz that I think is fair in my opinion
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Old Sep 6, 19, 7:44 am
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Originally Posted by opus99 View Post
https://www.godsavethepoints.com/bri...uz-leadership/

worth the read. Itís an angle to BA and Alex Cruz that I think is fair in my opinion
Agreed....good to see some sensible reporting for a change.
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Old Sep 6, 19, 8:03 am
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Originally Posted by opus99 View Post
https://www.godsavethepoints.com/bri...uz-leadership/

worth the read. It’s an angle to BA and Alex Cruz that I think is fair in my opinion
It's a great (and honest) look at BA and Alex Cruz. Thank you for sharing this!

We need more of his line of thinking here - 'But to paint an actual picture, a statistical, logical picture – you must remove your emotion and look at facts and figures for a brief moment.'
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