Filthy Cabin [787-9 from Mexico City]
Jan 3, 2019, 1:53 pm
#46
Join Date: Jan 2010
Location: California
Posts: 463
Jan 3, 2019, 2:13 pm
#47
Original Poster
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
Jan 3, 2019, 2:16 pm
#48
Original Poster
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
Jan 3, 2019, 2:21 pm
#49
Join Date: Jan 2013
Location: U.K.
Programs: BA Exec Club Gold, Hilton Honors Diamond
Posts: 277
It would have been entered in the electronic log which is pretty much immediately downlinked to engineering.
Jan 3, 2019, 2:23 pm
#50
Original Poster
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
Well folks as promoised, here is the latest update. I received 6 phone calls from a withheld number this afternoon between 17:39 and 19:12. Sadly these calls were all left during my commute home so I was unable to answer the call. The voicemails however were all left by a customer service manager at British Airways who will be calling be back tomorrow morning at 10am.
Heres hoping my email that you all encouraged me to write, and the publicity from the forum today will finally lead to some form of progress that will benefit those who fly F with BA
To be continued........
Heres hoping my email that you all encouraged me to write, and the publicity from the forum today will finally lead to some form of progress that will benefit those who fly F with BA
To be continued........
Jan 3, 2019, 3:15 pm
#51
Join Date: Jun 2013
Posts: 1,225
Well folks as promoised, here is the latest update. I received 6 phone calls from a withheld number this afternoon between 17:39 and 19:12. Sadly these calls were all left during my commute home so I was unable to answer the call. The voicemails however were all left by a customer service manager at British Airways who will be calling be back tomorrow morning at 10am.
Heres hoping my email that you all encouraged me to write, and the publicity from the forum today will finally lead to some form of progress that will benefit those who fly F with BA
To be continued........
Heres hoping my email that you all encouraged me to write, and the publicity from the forum today will finally lead to some form of progress that will benefit those who fly F with BA
To be continued........
Jan 3, 2019, 4:44 pm
#53
Join Date: Oct 2016
Location: London
Programs: BAEC Gold
Posts: 408
This is for the Mods -
Is it worth creating a separate thread/wiki for broken/dirty/damaged seat? This would be valuable to the other FT's to know which seats are broken/dirty/damaged on which planes/reg. Obviously, once the problem has been fixed & seen by other FT's, it can be updated accordingly.
Note - This is NOT out to trash BA's image but a central repository of where the problems are.
Is it worth creating a separate thread/wiki for broken/dirty/damaged seat? This would be valuable to the other FT's to know which seats are broken/dirty/damaged on which planes/reg. Obviously, once the problem has been fixed & seen by other FT's, it can be updated accordingly.
Note - This is NOT out to trash BA's image but a central repository of where the problems are.
Jan 3, 2019, 11:10 pm
#54
Original Poster
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
This is for the Mods -
Is it worth creating a separate thread/wiki for broken/dirty/damaged seat? This would be valuable to the other FT's to know which seats are broken/dirty/damaged on which planes/reg. Obviously, once the problem has been fixed & seen by other FT's, it can be updated accordingly.
Note - This is NOT out to trash BA's image but a central repository of where the problems are.
Is it worth creating a separate thread/wiki for broken/dirty/damaged seat? This would be valuable to the other FT's to know which seats are broken/dirty/damaged on which planes/reg. Obviously, once the problem has been fixed & seen by other FT's, it can be updated accordingly.
Note - This is NOT out to trash BA's image but a central repository of where the problems are.
Jan 4, 2019, 2:00 am
#55
Join Date: Dec 2013
Programs: NZ Airpoints GE, Qantas Platinum, Accor Diamond, Hilton Diamond
Posts: 961
I sense this may not just be a BA problem. I have flown on a number of new generation planes (NZ, LA, UA, QFand AA 787 and CX and SQ A350’s) in the biz cabins and feel that the manufacturers are using slimmer and less robust materials to keep weight down and deliver promises on range and fuel consumption. My last few flights on CX A350s showed the plane (less than a year old) with gaffer tape and knocked corners and general scuffing, as well as scratchy paint jobs on handsets. They won’t see five years without really showing wear and tear in the cabin and the need for a refit.
Jan 4, 2019, 2:51 am
#58
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,398
Others may have some definitive info on this.
Personally, I’d be surprised if it has been viewed by BA senior management.
I say that because it it had been, the BA spin machine would surely have found a place for it in the “nineteen reasons to fly British Airways in 2019”
Personally, I’d be surprised if it has been viewed by BA senior management.
I say that because it it had been, the BA spin machine would surely have found a place for it in the “nineteen reasons to fly British Airways in 2019”
Jan 4, 2019, 2:58 am
#59
Original Poster
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
Others may have some definitive info on this.
Personally, I’d be surprised if it has been viewed by BA senior management.
I say that because it it had been, the BA spin machine would surely have found a place for it in the “nineteen reasons to fly British Airways in 2019”
Jan 4, 2019, 3:04 am
#60
Join Date: May 2006
Location: London, UK
Programs: BA silver
Posts: 32
As a reference point, we took a 2-4-1 redemption flight in 1A&K from YVR last year. We had the pleasure on boarding to pick up wrappers, half bottle of water and broken hanger from around our seats which we handed to the highly apologetic CSM when he came by.
The other half got contacted by Customer Relations and given 5K Avios. When he pointed out that we were two passengers doing their cleaning, he was told that we would need to raise another complaint under the second passenger!
Needless to say we didn't bother.
Good on you for complaining and hope you get a nicer response.
The other half got contacted by Customer Relations and given 5K Avios. When he pointed out that we were two passengers doing their cleaning, he was told that we would need to raise another complaint under the second passenger!
Needless to say we didn't bother.
Good on you for complaining and hope you get a nicer response.