Jan 1, 2019, 7:09 am
Last edit by: binman
2019 POUG rate tracker
Please add your own successful results to the follow list including the month/year when the POUG was offered to you. Please delete any figures from 2018 or earlier if you have a 2019 price. Previous data lives on via post 2.
UPDATED TO: Post #9
POUGs are offered via BA.com and the App Manage My Booking via a distinctive banner (example from MMB below). You cannot get a POUG by telephoning, however the service centres can complete a POUG which falls over mid transaction. They are offered on cash and Avios redemptions but typically not on complex routings, BA Holidays or travel agency bookings until OLCI stage. POUGs on Avios redemptions won't get you additional TPs/Avios, but they will on revenue tickets.
Short haul routes from LON to/from Europe
A price in pounds indicates a ticket issued from London, other currencies indicate prices for tickets issued overseas (e.g. singles or returns originating from CDG priced in Euros). Multiple prices indicate a range of fares are on offer. Note that LCY prices currently seem to be on a different basis to LGW and LHR (cheaper, in other words).
- ABZ - £69 (to and from LHR, Feb/May 2019, ex-LHR Oct 2019)
- ACE -£119 (to LGW, Nov 2016)
- AGP – £79 (Feb 2016, LCY), £99 (Jan 2019, ex-LGW), €119 (to LGW, July 2017), £99 (AGP-LHR Oct 2019)
- ALG - £99 (practically always)
- AMS - £79 from LGW (Feb 2017), £69 for LCY-AMS (May 2017), £79 for LCY-AMS (Dec 2018),£69 for AMS-LCY (May 2017, June 2017), €79 for LCY-AMS (May), £79 for LHR-AMS (Oct 2018), AMS-LHR €69 Nov 2019 for March 2020
- ANE - £69 (Mar 2016) ex LCY
- ARN - £129 ex-LHR (July 2018), £129 ex-ARN (Aug 2018)
- ATH - £149 - both ways (Jun 2017)
- BCN – £119 from LHR (Apr 2017), €119 (to LHR, May 2019)
- BHD - £69 (to and from LHR, Oct 2019)
- BDS - £60 (March 2017)
- BGO - £69 (out and back LHR Jan 2019)
- BIA - £59 (Jan 2019)
- BIO - £89 (BIO-LHR Nov 2019)
- BLL - £69 (to LHR, Jul 2017)
- BLQ - £69 (to LHR, Jun 2017), £89 (Jun 2019)
- BOD - £49 (Oct 2019, both ways), £89 (Dec 2019)
- BRI - £60 (March 2017)
- BRU - £129 (Jan 2016), €130 (Dec 2016) €89 (To LHR, May 2017)
- BSL - £129 (from LHR, May 2019) CHF 190 (Feb 2016), CHF 169 (Dec 2018)
- BUC - £129 (from LHR, July 2019)
- BUD - £149 (to LHR, Nov 2018), GBP149 (to BUD, December 2017)
- CDG - £49 each way Jan 2020 £99 (each way, July 2019) £59 (from LHR, Oct 2019)
- CGN - €89 (to LGW, Aug 2018)
- CHQ - £245 (Dec 2016)
- CMF -
- CPH - £109 (Jun 2017), £129 (to LHR, Jan 2017), £129 (from LHR [HBO ticket], Feb 2019)
- CTA - €109 (to LGW, Jan 2017), £89 (Sept 2019)
- DBV - £89 LGW (Nov 2015)
- DUB - €89 (to LCY Aug 2018 on HBO fare), €99 (to Dublin from LHR Aug 2018 on HBO fare) £89 (Oct 2018), €99 (to LHR, Jan 2019), £89 (April 2019), £59 (to LHR on HBO fare) £75 (LCY-DUB, Nov 2019)
- DUS - £69 (to/from LHR, Jan 2019) €79 (to LCY, Jul 2017); £69 (from LHR, May 2019) £69 (from/to LCY, July 2019)
- EDI - £70 (from LGW, May 2018), £69 (to LHR, April 2019), £59 (to LCY, Jul 2018), £69 (from LHR, Aug 2018), £59 (to LCY Jan 2019), £70 (from LGW Jan 2019)
- FAO - €119 (to LGW, Jul 2017)
- FCO - £89 (from LGW, Aug 2018), £99 (to LCY, Sep 2019)
- FLR - £89 (Nov 2018); £89 (Jan 2020)
- FRA - £69 (to LCY Apr 2018) £49 (Oct 2017) / £49 and £50 (Aug 2017) /£49 (to LHR, Aug 2017), €59 to LHR (May 2017), £109 (from LHR, Aug 2018), £109 from LHR July 2019
- GIB - £149 (Oct 2018), £149 (to LHR Oct 2019)
- GLA - £65 (to LHR, Mar 2017) (From LHR April 2019 - £69) (to LCY £59 Oct 2019)
- GOT – £59 (Oct 2019)
- GVA - £139 (From LHR May 2018), £89 (ex LGW, Mar 2019), £99 (LHR-GVA and v.v., Dec 2019)
- HAJ - £90 (Jan 2017) £99 (to LHR, Jun 2017) £109 (July 2018)
- HAM - €69 (to LHR, April 2017) €79/£69 (from LHR, April/June 2017)
- HEL – £120 (Apr 2017) (from/to LHR €169, April 2018) £159 (August 2018)
- IBZ - £69 both ways (June 2016)
- INN – £79 to INN, €89 to LHR (Feb 2018)
- INV – £79 each way (April 2019), £59 (to INV, Oct 2019), £59 (to INV Nov 2019)
- IST - $169 (to LHR December 2018), £129 (June 2020)
- JER - £79 (Apr 2019) - price has remained same for several years.
- JMK - £239 (from LHR Jun 2018), £239 (to LHR July 2018)
- KBP - £179 (Jul 2017)
- KEF - £169 (Apr 2017). Note system offered £239 but contact centre staff got the cost down!
- KRK - 509 PLN to LHR (April 2019)
- LBA – £59 (both ways, Aug 2017), £49 (October 2019)
- LCA - £199 ( LHR - both ways Nov 19)
- LED - £189 (Oct 2015)
- LIN – £129 (Feb 2019), £119 (Jan 2019 from LCY), £99 (to LHR, Oct 2019)
- LIG - £79 both ways (including Eastern operated in one direction) June 2018
- LIS – £85 (to LGW, Feb 2017) £139 (from LHR Nov 2018) £99 (Each way Sep 2019 for Jan 2020 flight).
- LPA - £119 (Mar 2020)
- LUX - £59 (each way, Mar 2018), £59 LHR-LUX (Nov 2019)
- LYS - £89 (March 2018), £89 (Nov 2018), £89 (April 2019)
- MAD - £79 LCY-MAD (Jan 2017), £159 LHR-MAD (Jan 2019, May 2019), £159 MAD-LHR (Aug 2019), £99 LHR-MAD (Nov 2019)
- MAH - £129 (Jul 2017)
- MAN - £59 (October 2018) offered in both directions. Same price from LCY (Dec 2018 - both directions)
- MLA - €119 (Aug 2018) £99 from LGW June 2019.
- MPL - £130 (Mar 2017)
- MUC - £119 (Feb 2018), £89 from LCY Dec 2019.
- MJV - £70 (Nov 2016 from HBO, also Feb 2017 same price).
- MRS - £119 (ex-LHR, May 2018). £89 (Jul 2017), £109 (to LHR, Nov 2016 HBO, Weekend Daytrip ex LHR)
- MXP - £149 from LHR Jan 2020 £149 (from/to LHR April 2018) £129 (Jun 2017)/ €109 (to LHR, Feb 2017) £99 (To LHR, Aug 2017). £139 (LHR to MXP, Oct 2019)
- NAP - £79 (Apr 2019) £89 (May 2019, from LGW)
- NCE - £138 (May 2017), £125/149; £89 (to LHR, May 2017), £149 (from STN, Apr 2017) £89 (from LGW, May 2017, again June 2018) £69 (to LCY, May 2017)
- NCL - £59 (from/to LHR, Apr 2019) - price has remained the same for several years.
- NTE - £80 (Mar 2017)
- OPO - £99 (Nov 2019, both ways)
- ORY - £85, €89, €119 (Jan 2017)
- OSL - £124 (NOK1379, OSL->LHR, Dec 2017), £129 (to OSL, Jan 2018 for May), £129 (May 2018 for Aug)
- OTP - £129 (Nov 2018) usually £202-239,
- PEG - £69 (Dec 2019)
- PFO - £119 (Sep 2015)
- PMI - EUR 119 (to LCY, Jan 2019) £99 (LGW, Oct 2019)
- PRG - £119 (Jan 2019)
- PRN - £149 (Dec 2019)
- PSA - £170 (Apr 2017)
- PUY - £119 (Apr 2017)
- PVK - £139 (Feb 2019)
- RAK - £99 ( May 2018, from LGW) £99 ( Oct 2018, to LGW), £99 (Nov 2018 LHR-RAK)
- RTM -
- SKG - £99 (Sep 2019, from LGW) / £99 (Oct 2019 from LGW)
- SOF - £149 (to LHR, Apr 2019); £149 (both ways for travel in Dec 2019); LHR-SOF (HBO) £49 (Dec 2019)
- STR - £70 (Feb 2017) €115/£99 (to LHR, Jan 2017/Feb 2017) £109 (Either way Nov 2018)
- SVG - £99 / NOK 720 (Dec 2015),
- SVQ - £99 (June 2019/Nov 2019 both ways)
- SZG - £69 (to LGW and from LGW to SZG for travel in May 2020)
- TFS – €139 (to LGW, Mar 2017) £119 (to TFS for travel in March 2020)
- TIA –
- TLL - £60 (Mar 2017), £79 (Aug 2017 for Nov)
- TLS - £99 (Oct 19) (to LHR)
- TRN - £69 (to LGW and from LGW to TRN for travel in May 2020)
- TXL - £129 (Feb 2018, March 2019, ex-LHR), £129 (to LHR, March 2018 for April), €139 (to LHR, Jan 2019), £129 (from LHR, March for July, 2019).
- UIP -
- VCE - £119 ex-LHR (Apr 2018), £89 (from LGW, Sep 2019), £79 (to LCY, Sep 2019)
- VIE – £159 (to LHR, May 2017) €129 (to LHR, April 2018) £129 (to LHR, from a Basic fare, Jan 2019) €109 to LHR (Nov 2019 for Jan 2020)
- VLC - £99 (May 2019)
- VRN - €109 (Jul 2017)
- WAW - £115 (Jan2017) / 475 PLN (£79) (Oct 2015) £109/139 (To LHR, Jun 2017)
- ZAG - €130 ZAG-LHR Nov 2015; £89 (to LHR for travel in Oct 2019)
- ZRH - £69 (LCY July 2017), CHF189/£148 (To LHR, May 2018, Dec 2018), £149 (from LHR, Mar 2019)
- ZTH - £135 (March 2017)
Long haul routes from LON to North America
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- AUS – WTP $229 (Nov 2015), CW £473 (Feb 2015)
- BOS – WTP £198 (Jul 2017), CW £352 ex-BOS (Jan 2018), CW £352 ex-LHR (Jan 2018), WTP $351 (Jan 2019), WTP £299 (Mar 2019; BA213)
- BWI – WTP $248 to BWI / WTP $256 to LHR (Mar 2017), CW $306 to LHR (Jan 2018)
- DFW – CW $850/£380 (Feb 2017/Mar 2017) £525 (Apr 2017)
- EWR – WTP $256 (Jan 2016) see also JFK
- JFK – WTP £279 (Oct 2018) and then down to £238 (Nov 2018), CW £501 (Nov 2019 / Club Suite flight) see also EWR, WTP £238 (Jan 2019)
- IAD – WTP £190 / £216 (Feb 2017), £269 (Nov 2017) CW $525 (Jul 2017) WTP $171 (May 2018 •• on an Avios booking)
- IAH – CW £408 (Apr 2019)
- LAS – CW £927 (Jul 2019)
- LAX – WTP £248 (January 2019), CW £540 (Feb 2015), F $702 (June 2019)
- MEX – WTP £235 (Jan 2017),CW £468 (Jan 2017). F £447 (Oct 2014)
- MIA – WTP £204 (Dec 2019), WTP £160 (Aug 2017), CW £420 (Jan 2017) FIRST £599 (August 2019)
- OAK – CW £464 ex LGW (Feb 2018) and £508 (Oct 2018)
- ORD – CW £520 (March 2019), CW £400 (Oct 2019)
- PHL – F £575 (Feb 2017) CW £330 (Oct 2018)
- PHX – CW $1,080 (May 2017)
- PIT – WTP £288 (Aug 2019)
- SFO – WTP $310 (Nov 2015), CW $552 (offered Aug, for Dec 2017) CW $799 (offered Sep 2018 for Oct 2018) F $779 (offered Feb 2019 for Mar 2019)
- SJC – WTP £259 (April 2019)
- TPA - WTP £260 (Nov 2019)
- YUL – CW £549 (Mar 2017)
- YVR - WTP £209 (Jun 2017), CW £595 (Jan 2017), CW £441 (Aug 2018)
- YYZ - WTP £168 (Aug 2016), CW £549/449 (May 2017) WTP to CW (Mar 2019) $765
- SEA - WTP $288 (Mar 2018) F $659 (Dec 2019)
Long haul routes from LON to South America and the Caribbean
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- BGI - WTP £249 (Mar 2019)
- GIG - WTP £239 (Oct 2019)
- PUJ - WTP £216 (Oct 2019)
- TAB - see post 6 (Jan 2019)
Long haul routes from LON to Asia
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- BKK - WTP £229 / £240 (Aug 2016), CW £549 (Aug 2016)
- BOM – WTP £249 (May 2018)
- BLR – CW £350 (Sep 2017)
- DEL – WTP £189 (Jan 2017), CW £352 (May 2018)
- HKG - WTP £165/270 (Mar 2017), CW £486 (Jan, Apr 2017), CW £629 (Seo 2017), CW £820 (June 2018)
- ICN - WTP £152 (Sep 2016)
- KUL - F £649 (Feb 2016)
- NRT - WTP £207 (Apr 2015)
- PEK - WTP £165 (Apr 2016)
- PVG – WTP £200 (Mar 2017), CW £460 (Mar 2017)
- SIN - WTP £439 dropped to £396 (May 2019), CW (to LHR) £495 (Apr 2017)
Long haul routes from LON to Australia and Oceania
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- LHR-SYD – WTP £159 (Apr 2015)
Long haul routes from LON to Moscow, Africa and Middle East
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- AUH – WTP £105 (Feb 2017) CW £425 (Jan 2017), F £379 June 2019
- CAI - WTP £109/155 (May 2017) CW £399 (from WT, Jan 2017)
- CPT – WTP £92 (Apr 2016)
- DME - CW £340 (from WTP, Jun 2019)
- DXB – WTP £119/153 (Jul 2017) CW £425 (Feb 2017) WTP £127 (Aug 2017), F £509 (Mar 2019), CW on A350 £599 (Sep 2019), CW on 777 £561 (Nov 2019) WTP £209 (Dec 19)
- JED – WTP £229 LHR-JED & £252 JED-LHR
- JNB - WTP £229 (Feb 2016), CW £540 (Jan 2017), CW £510 (Feb 2017), WTP £297 (Nov 2019)
- KWI – WTP £100 (to LHR, Aug2017), CW £449 LHR>KWI (July 2019)
- MCT - CW £450 (March 2017), CW £522 (Sept 2017)
- RAK - CE £99 (Dec 2015)
- TLV - WTP £118 (May 2017) WTP £150 (April 2018) WTP £145 (May 2019)
- TLV - CW £120 (Sept 2015)
- TLV - F £280 (Aug 2019)
Long haul routes to LON
(price shown from lower cabin to mentioned cabin, e.g. WTP means price to POUG from WT to WTP):
- AUH – WTP £129 (May 2017); CW £425 (May 2017) WT - WTP £161 (Dec 2018), WTP - CW £161 (Dec 2018) F £379 (June 2019)
- BGI - WTP £199 (Oct 2016)
- BKK - CW £399 (Jul 2017)
- BOS - WTP $189 (Apr 2015), WTP £270 (Mar 2019), CW $680 (Mar 2016), F $850 then $763 (Nov 2015)
- BOM - CW £499 (July 2016), CW to F INR 46,665, approx. GBP 530 (29-Jun-18 for 30-Jun-18 1.45am departure)
- DEL - WTP £209 (Jan 2017)
- DEN- CW £473 (May 2017
- DFW - WTP £255 (May 2017) CW $680 (to LHR, Mar 2017)
- DME - WTP £145 (Apr 2016), CW £320 (from WTP, June 2019)
- DOH - CW £592 (Oct 2019)
- DXB - WTP £109 (Jun 2017), CW £350/425 (Mar 2017) WTP £150 (Aug 2017)
- EWR - CW £473 (Sep 2016) see also JFK
- GIG - WTP £218 (Oct 2019) CW £399 (Aug 2016), F £447 (Jan 2015)
- HKG - WTP £161 (Jan 2015)/ HK$2700 (Mar 2017)
- HKG - CW £599 (Mar 2015 for travel in April, also offered for May 2016), CW £540 (Jan 2017) CW £697 (May 2018)
- IAD - CW $780 (Jul 2017) CW £540/485 (Feb/Mar 2017)
- IAH - WTP £209 (June 2017), CW $850 (June 2017)
- JFK - CW $693 (Nov 2019) F £525 (May 2017), F $999 (Jan 2016) see also EWR, CW £501 (Dec 18), WTP £252 (Jan 2019), WTP £239 and £279 (Jan 2019), WTP £198 (Mar 19)
- JNB - CW £599 (Feb 2017)
- KWI - WTP £226 (Oct 2018)
- LAX - WTP £198 (January 2019)
- LAS - F £599 (Jul 19)
- MCT - CW £450 (Mar 2017)
- MCO - WTP £170 (Mar 2016) WTP £160 (Sept 2017) WTP £192 (Feb 2019)
- MEX - CW £447 (Apr 2016)
- MSY - CW £549 (Apr 2017)
- MIA - WTP £204 (Dec 2019)
- NBO - CW £518 (Jan 2018)
- OAK - CW £480 (Feb 2018) and £508 (Oct 2018)
- ORD - WTP £189 (Feb 2016) £310 (Feb 2019), £270 (Apr 2019) CW £473 (Nov 2015) increased to £525 in 4 hours.
- PEK - WTP £198 (Apr 2016), CW £549 (Aug 2015)
- PHL- CW $579 (Apr 2017) WTP £309 (September 2019)
- PHX - CW $765 (Feb 2017)
- PIT - WTP £299 (Jan 2019)
- SCL - CW £425 (Apr 2017)
- SEA - WTP £207 (Feb 2016) CW £593 (October 2019)
- SFO – WTP $310 (Nov 2015), CW $819 (May 2019)
- SFO - F $950, then $855, then back to $950 two days before dep (Feb 2017)
- SIN – WTP £198 (Feb 2017), CW £495 (Jun 2017) WTP - £198 (Jan 2017), CW £649 (Jun 2019)
- SJC - WTP $239 (June 2019), CW £809 (Feb 2017) CW $1,046 (Jun 2017), CW £599 (May 2018)
- TLV - WTP £127-136 Jan 2017) $240 (Jun 2016)
- TLV - CW £190 (March 2019)
- YUL - WTP £180 (Jun 2016) CW £449 (Mar 2017)
- YYC - WTP £189 (Aug 2016)
- YYZ - WTP £189 (July 2016), CW C$723 (Nov 2015), F £499 (Mar 2017)
- YVR - WTP £209 (Jun 2017)/C$459 (Aug 2017), CW £425 (Mar 2017), F C$900 (Mar 2016)
- SEA - WTP $319 (Mar 2018)
POUG terms and conditions can be found by clicking here.
Pro-active Online Upgrade (POUG) tracking and discussion | 2019 thread
Jan 7, 2019, 3:13 pm
#16
Join Date: Aug 2011
Location: Berlin
Programs: Meow Mix
Posts: 1,434
POUG offered for a flight in 100 days time on 17 APR 2019.
LGW-JER
79 GBP
BA2776
LGW-JER
79 GBP
BA2776
Jan 9, 2019, 12:57 am
#17
Join Date: Aug 2015
Location: Jerusalem
Programs: ba gold
Posts: 103
LAX-LON WT-WTP $252
LON-LAX WT-WTP $315
on a booking with 5 passengers
LON-LAX WT-WTP $315
on a booking with 5 passengers
Jan 9, 2019, 10:29 am
#18
Join Date: Mar 2012
Location: HEL
Programs: AY+ Gold, SK EBS
Posts: 191
I’m being offered £159 to upgrade BA795 HEL-LHR, offer appeared about two weeks befor departure.
Unfortunately trying to upgrade just gives me an error message saying “Sorry, there was a problem retrieving upgrade information”
Shame really, since last time I took that flight (which departs 07:45 local) in Y, the crew lied and told me they “don’t stock sandwiches on the morning flights”. I went hungry as I didn’t much fancy having wasabi peas for breakfast.
Unfortunately trying to upgrade just gives me an error message saying “Sorry, there was a problem retrieving upgrade information”
Shame really, since last time I took that flight (which departs 07:45 local) in Y, the crew lied and told me they “don’t stock sandwiches on the morning flights”. I went hungry as I didn’t much fancy having wasabi peas for breakfast.
Last edited by Chokkoubin; Jan 9, 2019 at 10:30 am Reason: Wrong flight direction
Jan 11, 2019, 12:30 am
#19
Join Date: May 2018
Posts: 423
POUG on RFS flights (finally!)
For the first time ever, I have received a POUG on an RFS (!) booking.
BUD - LHR for £149. It isn’t a deal I will use this time, however it is a welcome option for cases when CE reward seats are not available.
BUD - LHR for £149. It isn’t a deal I will use this time, however it is a welcome option for cases when CE reward seats are not available.
Jan 12, 2019, 2:45 am
#20
Join Date: Jan 2018
Location: London
Programs: BAEC Gold, Accor Live Limitless Gold, Hilton Honours Gold, Avis Preferred Plus
Posts: 1,806
£229 WT -> WT+; LHR-JED
£252 WT -> WT+; JED-LHR
First of all, these are both very bad value, given that the price differential (and still the same now) is £138 for LHR-JED and £60 for JED-LHR. Second of all, I thought that POUGs always had a price ending in a 9?
EDIT: Clearly I am wrong about that second point, looking at the wiki, most end in a 9, but a few don't.
Wiki updated.
£252 WT -> WT+; JED-LHR
First of all, these are both very bad value, given that the price differential (and still the same now) is £138 for LHR-JED and £60 for JED-LHR. Second of all, I thought that POUGs always had a price ending in a 9?
EDIT: Clearly I am wrong about that second point, looking at the wiki, most end in a 9, but a few don't.
Wiki updated.
Jan 12, 2019, 2:55 am
#21
Join Date: Feb 2012
Location: Chester
Posts: 11
POUG but not issued with a new E-ticket
Hello there.
Last week I took advantage of a POUG LHR-CPT return and it was dealt with by BA Cust Care (couldn't upgrade via app to MMB). I was told a new e-ticket would be issued and then I could look to select my seats. Its been 4 days and my e-ticket hasn't been issued. When I chased it yesterday, I was told that the issue was being dealt with by a "back-office" and they couldn't tell me how long it would take to provide me with a new e-ticket. I really want to pre select my seat asap. Would it be reasonable for me to chase with greater emphasis (complain) about the wait or this just something Ill have to sit on my hands wait for? Opinions would be appreciated.
Last week I took advantage of a POUG LHR-CPT return and it was dealt with by BA Cust Care (couldn't upgrade via app to MMB). I was told a new e-ticket would be issued and then I could look to select my seats. Its been 4 days and my e-ticket hasn't been issued. When I chased it yesterday, I was told that the issue was being dealt with by a "back-office" and they couldn't tell me how long it would take to provide me with a new e-ticket. I really want to pre select my seat asap. Would it be reasonable for me to chase with greater emphasis (complain) about the wait or this just something Ill have to sit on my hands wait for? Opinions would be appreciated.
Jan 12, 2019, 3:14 am
#22
Join Date: Aug 2011
Posts: 509
Hello there.
Last week I took advantage of a POUG LHR-CPT return and it was dealt with by BA Cust Care (couldn't upgrade via app to MMB). I was told a new e-ticket would be issued and then I could look to select my seats. Its been 4 days and my e-ticket hasn't been issued. When I chased it yesterday, I was told that the issue was being dealt with by a "back-office" and they couldn't tell me how long it would take to provide me with a new e-ticket. I really want to pre select my seat asap. Would it be reasonable for me to chase with greater emphasis (complain) about the wait or this just something Ill have to sit on my hands wait for? Opinions would be appreciated.
Last week I took advantage of a POUG LHR-CPT return and it was dealt with by BA Cust Care (couldn't upgrade via app to MMB). I was told a new e-ticket would be issued and then I could look to select my seats. Its been 4 days and my e-ticket hasn't been issued. When I chased it yesterday, I was told that the issue was being dealt with by a "back-office" and they couldn't tell me how long it would take to provide me with a new e-ticket. I really want to pre select my seat asap. Would it be reasonable for me to chase with greater emphasis (complain) about the wait or this just something Ill have to sit on my hands wait for? Opinions would be appreciated.
Jan 12, 2019, 3:40 am
#23
Join Date: Jun 2016
Location: London
Programs: BAEC Gold
Posts: 2,220
Hello there.
Last week I took advantage of a POUG LHR-CPT return and it was dealt with by BA Cust Care (couldn't upgrade via app to MMB). I was told a new e-ticket would be issued and then I could look to select my seats. Its been 4 days and my e-ticket hasn't been issued. When I chased it yesterday, I was told that the issue was being dealt with by a "back-office" and they couldn't tell me how long it would take to provide me with a new e-ticket. I really want to pre select my seat asap. Would it be reasonable for me to chase with greater emphasis (complain) about the wait or this just something Ill have to sit on my hands wait for? Opinions would be appreciated.
Last week I took advantage of a POUG LHR-CPT return and it was dealt with by BA Cust Care (couldn't upgrade via app to MMB). I was told a new e-ticket would be issued and then I could look to select my seats. Its been 4 days and my e-ticket hasn't been issued. When I chased it yesterday, I was told that the issue was being dealt with by a "back-office" and they couldn't tell me how long it would take to provide me with a new e-ticket. I really want to pre select my seat asap. Would it be reasonable for me to chase with greater emphasis (complain) about the wait or this just something Ill have to sit on my hands wait for? Opinions would be appreciated.
Last edited by TedToToe; Jan 12, 2019 at 3:41 am Reason: Spelling!
Jan 12, 2019, 5:00 am
#24
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,791
If your flight is some way off this could take a few weeks to be resolved. However I was under the impression that if you are unticketed, you can still select seats, you just have to do it via the Contact Centre. You cannot do it online. Did you ask the agent about paid seating in your recent call with them?
Jan 12, 2019, 3:08 pm
#25
Join Date: Feb 2012
Location: Chester
Posts: 11
Got it
If your flight is some way off this could take a few weeks to be resolved. However I was under the impression that if you are unticketed, you can still select seats, you just have to do it via the Contact Centre. You cannot do it online. Did you ask the agent about paid seating in your recent call with them?
Jan 12, 2019, 4:08 pm
#26
Join Date: Nov 2006
Location: IAD/DCA
Programs: AA PP, Hilton/MR Gold
Posts: 743
So to confirm, if available, I'll see this in the mobile app, but only in the Manage My Booking link? Once in the Manage My Booking, is it at the top, part of the slider where it tells you that you can order a meal, or somewhere else?
Thanks!
Thanks!
Jan 12, 2019, 4:17 pm
#27
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,791
In short, if you got a POUG, even a fairly cursory glance of the App would quickly let you know it was there.
Jan 14, 2019, 6:56 am
#28
Join Date: Dec 2011
Location: DWC
Programs: OWS, *A G
Posts: 626
LHR-CDG and r/t at £99 each for a flight in 2 weeks. Wiki updated.
Jan 14, 2019, 1:12 pm
#29
Join Date: Sep 2011
Programs: BA Gold
Posts: 1,076
I've seen them on both ET and WT redemptions in the past - however, never considered them a good value since these don't give extra TPs and CE and WT+ are usually not worth the price difference.
Jan 14, 2019, 11:50 pm
#30
Moderator: British Airways Executive Club
Join Date: Jul 2008
Location: Scotland & London
Programs: BA GGL, IHG Diamond Ambassador, Hilton Diamond, Hyatt Globalist, Mucci des Salons Ouvrants
Posts: 3,025
LHR-PRG for £119.
wiki updated.
aks120
wiki updated.
aks120