corporate-wage-slave

Depends on the replacement flight's timing. If it was within 2 hours then 125€ would be the involuntary amount too.

BlueThroughCrimp

PAL62V

I recently won a case at CEDR regarding the Trent engine issue. When it came time to add any final thoughts I basically took what BA had said and, with the help of this forum, countered as many of their points as I could. If you want to read my final response it's here and may help you:

The 2018 BA compensation thread: Your guide to Regulation EC261/2004

The link takes you directly to my post.

teledude

Few of us on the cancelled 183 last night to JFK... What's the chance of BA not blaming snow?

FlyerTalker39574

KARFA

Pagan98

corporate-wage-slave

Not all airlines use these despatch codes. They are visible in Expertflyer for about 48 hours.

teledude

Claim approved and payment made. Quick and easy

djmp

kingcole974

Another report of success with CEDR.

For those who didn’t follow, my case was another RR Trent engine issue on a 787-9. In my case a trip from LHR to AUH that was cancelled at T-24. I was re-routed onto a Belgium Air flight and landed into Dubai 12 hours later than I should have been in AUH. BA agreed to pay my £70 taxi fare but refused EU261 claim on the grounds that the fault was extraordinary and due to them being told they had to make extra checks on the engine they had no alternative but to cancel the flight.

I got my ruling today, CEDR awarded in my favour for the full 600 euros claimed. They detailed that although the fault was an extraordinary event they had been notified of the extra checks 3 months earlier and therefore had beenunable to demonstrate that they had exhausted all options to avoid cancelling the flight the day before departure. It appears they also failed to provide details of other 787-9’s with the Trent engines that were operational.

I entered into utilisng CEDR with some confidence due to the excellent help and information availavble on Flyer Talk. BA must have known with virutal certainty they would lose this case, which beggars the question as to why they would not pay up at the outset. I’m not daft, clearly the numbers add up for them as many will not persue. To add, at no stage, either when I was notified of the delay, or at the airport was I told of my rights under EU261. Also, at no stage during my emails was I told of the CEDR process. I would go as far as to say that the average non FT flyer would not have been compensated and many of those who do get paid out will have employed one of those dreaded claim companies and given away 30 odd percent of their claim.

Delighted with the result but casts a further cloud over the moral compass at BA.

serfty

What Moral Compass!?

A Financial Compass? Yes ...

ijkh

xenole

Has anyone had a lack of communication from BA after starting a CEDR case?
I haven't had a single email regarding sales, "how was your flight?", pre-flight etc. since. Or any sort of GGL requalification emails, post etc.
Just wondering if I'm on some sort of hit list or if it's just just some complete coincidence?

Been a week so far since BA's response and my final notes before adjudication.

olouie

Advice appreciated - thanks in advance. Was taking a SJC-LHR flight that was canceled by BA 4 days before flight. BA denied my EU261 claim citing operational reasons beyond their control. I asked for details on the operational reason for cancellation and BA responded with with the following:

"I’ve reviewed your claim and as previously advised, your claim has been refused because BA0278 was cancelled because of operational circumstances outside of our control, which prevented the aircraft operating as scheduled. Under EU legislation, I’m afraid we’re not liable for a compensation payment in this situation. The safety of our customers and crew is always our top priority and we would never operate an aircraft if it was unsafe to do so. Like other airlines around the world, we are carrying out detailed precautionary inspections on Rolls-Royce Trent 1000 engines on some of our Boeing 787-9s to ensure we meet all the relevant regulatory requirements. To facilitate the additional engine inspections, any associated maintenance and new regulatory requirements we have had to make some minor adjustments to our schedules. Article 5.3 of the EU Regulation 261/2004 states a carrier is not obliged to pay compensation if it can prove the delay or cancellation is caused by extraordinary circumstances, that couldn’t have been avoided even if all reasonable measures had been taken. In Recital 14 and 15 of EU Regulation 261/2004, extraordinary circumstances include weather, strike and the impact of an air traffic management decision which gives rise to a long delay. This means you’re not entitled to compensation under the EU Regulation for your cancelled flight."

What is the recommended next steps? From reading previous posts in the 2018 post it seems likely I will win at CEDR stage, but what should I respond and/or do in the interim to try and get BA to pay out?