Last edit by: corporate-wage-slave
Link to Text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
The 2019 BA compensation thread: Your guide to Regulation EC261/2004
#721
Join Date: Jun 2005
Location: KSA
Programs: BA LTG, UA Gold, EK Silver, Hilton LT Diamond, Marriott LT Titanium, IHG Plat
Posts: 1,240
#722
Join Date: May 2014
Posts: 16
Hi all - my flight from LHR to JFK was delayed over 8 hours due to crew rest requirement. The ticket was issued by BA but the flight was operated by American Airlines. Should I fill a claim with AA or BA? Is non-EU carrier covered under EC261?
#723
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 4,982
Your claim for compensation will also depend on the reason for the delay of the crew.
Surprised you weren't rebooked onto another service!
#724
Join Date: Oct 2015
Programs: BA:Silver (thanks paternity perk) , HH:Diamond
Posts: 190
Hi all!
as you know flight 464 was cancelled last night
I managed to get my points back and the Ł25 that I've paid for my booking
However how do I claim for EC261
I've never done it before
I went onto BA website but I cannot seem to find the page that I need to fill out in order to claim my €250
can anyone please post a direct link?
Much appreciated
as you know flight 464 was cancelled last night
I managed to get my points back and the Ł25 that I've paid for my booking
However how do I claim for EC261
I've never done it before
I went onto BA website but I cannot seem to find the page that I need to fill out in order to claim my €250
can anyone please post a direct link?
Much appreciated
Spoke to BA earlier today, brushed off and not a valid claim “damaged aircraft” doesn’t make the list. Such a shame. Be curious how other pax on the 464 or 465 get on both EC261 / compensation wise.
#725
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,595
That's just rubbish as usual... It's a technical issue which is covered under EC261.
#726
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,872
Have you filed a claim and got a response already? Who did you speak to?
I know others to whom it was confirmed they will get compensation.
#727
Join Date: Oct 2015
Programs: BA:Silver (thanks paternity perk) , HH:Diamond
Posts: 190
after a long wait was placed on hold and transferred to a lady in Newcastle.
shall fill the form out later as clearly be fobbed off. Thanks for the info of others being successful Karfa, shall report back the result.
#728
Join Date: Jun 2019
Posts: 57
Hi everyone
I was due to fly LHR - FRA on BA0916 departing 19:50 on 12/08/19. This flight was cancelled "due to weather conditions", and an Expertflyer extract shows reason for cancellation as "WEAN" so weather-related, and apparently not eligible for EU 261 compensation.
BA claims this was weather related, yet I checked the FRA arrivals page which showed similarly-timed flights departing from LHR (Lufthansa) and LCY (BA!) and STN (Ryanair) all landing in FRA albeit delayed. My guess is BA is living true to their colours once more and trying to screw us over. My question is:
-How uphill a battle will this be for EU 261? How would I go about presenting this as evidence? Would screengrabs of FRA's website be sufficient? Is there a more legitimate source of flight arrivals which usually fits the bill better?
Any input would be greatly appreciated - I really am tired of BAs non-stop efforts to screw the customer over.
Thanks.
I was due to fly LHR - FRA on BA0916 departing 19:50 on 12/08/19. This flight was cancelled "due to weather conditions", and an Expertflyer extract shows reason for cancellation as "WEAN" so weather-related, and apparently not eligible for EU 261 compensation.
BA claims this was weather related, yet I checked the FRA arrivals page which showed similarly-timed flights departing from LHR (Lufthansa) and LCY (BA!) and STN (Ryanair) all landing in FRA albeit delayed. My guess is BA is living true to their colours once more and trying to screw us over. My question is:
-How uphill a battle will this be for EU 261? How would I go about presenting this as evidence? Would screengrabs of FRA's website be sufficient? Is there a more legitimate source of flight arrivals which usually fits the bill better?
Any input would be greatly appreciated - I really am tired of BAs non-stop efforts to screw the customer over.
Thanks.
#729
FlyerTalk Evangelist
Join Date: Nov 2011
Location: Brighton. UK
Programs: BA Gold / VS /IHG Diamond & Ambassador
Posts: 14,166
IMHO very uphill. Just because one airline operates on a route does not mean another has to as well. What flights operate from other airports are neither here nor there.
There will be occasions where Lufty cancels and BA operates for example
There will be occasions where Lufty cancels and BA operates for example
Last edited by UKtravelbear; Aug 13, 2019 at 6:11 am
#730
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,872
Current CB activity and Thunderstorms affecting Scandinavia, UK, Germany and moving towards SE Europe.
Expect more regulations across these airspace with reduced rates until late in the evening.
Aerodromes
EGKK (London Gatwick)
Arrivals regulated due to Weather (CB)
Moderate to high delays.
EHAM (Amsterdam)
Arrivals regulated due to Aerodrome capacity.
Moderate delays.
EDDK (Cologne)
Arrivals regulated due to Weather (CB).
Moderate delays.
EDDL (Dusseldorf)
Arrivals regulated due to Weather (CB).
Moderate delays.
LGIR (Iraklion)
Arrivals regulated due to ATC capacity.
Moderate to high delays.
Airspace
EGTC (London TC)
South/East sector regulated due to Weather (CB).
High delays.
EDWW (Bremen)
Several sectors regulated due to Weather (CB's).
Moderate to high delays.
EDGG (Langen)
Several sectors regulated due to Weather (CB's).
Moderate to high delays.
EDUU (Karlsruhe)
Several sectors regulated due to ATC capacity and Weather (CBs)
Moderate delays.
LFMM (Marseille)
Several sectors regulated in East due to Weather (CB) and West due to ATC staffing.
Moderate to high delays.
LOVV (Vienna)
Several sectors regulated due to Weather (CBs) and ATC capacity/staffing.
High delays via the East sector.
LHCC (Budapest)
Several sectors regulated due to ATC capacity.
Moderate delays.
LDZO (Zagreb)
South combined sector regulated due to ATC capacity.
Moderate delays.
NMOC will send RRPs whenever possible to alleviate the network delays.
NMOC Brussels
Expect more regulations across these airspace with reduced rates until late in the evening.
Aerodromes
EGKK (London Gatwick)
Arrivals regulated due to Weather (CB)
Moderate to high delays.
EHAM (Amsterdam)
Arrivals regulated due to Aerodrome capacity.
Moderate delays.
EDDK (Cologne)
Arrivals regulated due to Weather (CB).
Moderate delays.
EDDL (Dusseldorf)
Arrivals regulated due to Weather (CB).
Moderate delays.
LGIR (Iraklion)
Arrivals regulated due to ATC capacity.
Moderate to high delays.
Airspace
EGTC (London TC)
South/East sector regulated due to Weather (CB).
High delays.
EDWW (Bremen)
Several sectors regulated due to Weather (CB's).
Moderate to high delays.
EDGG (Langen)
Several sectors regulated due to Weather (CB's).
Moderate to high delays.
EDUU (Karlsruhe)
Several sectors regulated due to ATC capacity and Weather (CBs)
Moderate delays.
LFMM (Marseille)
Several sectors regulated in East due to Weather (CB) and West due to ATC staffing.
Moderate to high delays.
LOVV (Vienna)
Several sectors regulated due to Weather (CBs) and ATC capacity/staffing.
High delays via the East sector.
LHCC (Budapest)
Several sectors regulated due to ATC capacity.
Moderate delays.
LDZO (Zagreb)
South combined sector regulated due to ATC capacity.
Moderate delays.
NMOC will send RRPs whenever possible to alleviate the network delays.
NMOC Brussels
#732
Join Date: Jul 2018
Location: London, UK
Programs: BAEC Gold
Posts: 1,020
A bit tricky, because you are entitled to half rate Article 7 if you had to leave more than 1 hour earlier. BA463, the flight you ended up on, was timed to be 95 minutes before, but it was in turn late - presumably rebooking everyone from the cancelled flight - and so you left 38 minutes early. However the Regulation's wording clearly states the "scheduled" time of departure rather than actual, and in other scenarios BA relies on the word "scheduled" to not pay EC261 on after the event delays. So you should be ok for 125€.
For the refund, the EC261 reimbursement is a 30% refund, after removing real taxes and charges. So it may well be that the fare difference is better - I presume it's just a refund of the POUG. You should get ORC, see the relevant ORC thread for how to claim that, but's not EC261.
For the refund, the EC261 reimbursement is a 30% refund, after removing real taxes and charges. So it may well be that the fare difference is better - I presume it's just a refund of the POUG. You should get ORC, see the relevant ORC thread for how to claim that, but's not EC261.
You can claim that now. The fare difference / downgrade is a separate issue to Article 7 cancellation, so use the link from ba.com/delay and make sure you reference EC261 Article 7 specifically, saying you were scheduled to depart more than an hour before the original time.
Thanks for contacting us about your cancelled flights on 10 August. Please accept my apologies for the delay in my reply. I'm sincerely sorry for the inconvenience caused when your flight was cancelled.
Your claim's been refused because BA0465 on 10 August 2019 were cancelled because of damage caused to the aircraft which was outside of our control. As a result of this, mandatory inspections had to be carried out. These generally take around four hours and have to be completed before the aircraft can operate.
You mentioned you were rebooked on an earlier flight, and therefore you're entitled to EU compensation for €125.00. I'm afraid this is incorrect, as the original reason for your flight's cancellation isn't eligible for an EU payment. I'm sorry to disappoint you.
Your claim's been refused because BA0465 on 10 August 2019 were cancelled because of damage caused to the aircraft which was outside of our control. As a result of this, mandatory inspections had to be carried out. These generally take around four hours and have to be completed before the aircraft can operate.
You mentioned you were rebooked on an earlier flight, and therefore you're entitled to EU compensation for €125.00. I'm afraid this is incorrect, as the original reason for your flight's cancellation isn't eligible for an EU payment. I'm sorry to disappoint you.
Edit: @Garimi here.
Last edited by george77300; Aug 14, 2019 at 12:50 pm
#733
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Original Poster
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,705
Yes, this is incorrect particularly at their home base. Personally I would ask them to confirm that their answer will not change, in order for you to pursue the matter via CEDR. Then use post 171 as your template for going through the process. I doubt it will spend long in their system. If you feel like discussing the matter with Customer Relations you can ask them whether this complies with Huzar v Jet2.com - this way a paralegal will be brought on to the paperwork. There's another 3 or 4 other aspects that I can think of as to why they are wrong on this one, so there are other approaches too. But to my mind it makes sense to bounce this over to CEDR rather than get into webform ping-pong.
#734
Join Date: Nov 2005
Location: NYC
Programs: AA platinum, BA gold, Star Alliance silver, Lotusmiles silver, Carlson gold
Posts: 24
BA 11 hour journey becomes 19 hours, and BA not responding
These flights were all biz tix, and I was BA Gold status at time of flights.
I was booked to fly from Geneva to London and then back home to NYC as follows: July 29 BA 725 @10 am, arriving LHR 11 am, and then BA 115 @ 14:25, arriving JFK 17:20. In total, an 11 hour journey.
BUT:
The GVA/LHR flight was cancelled (crew problems) and instead of rebooking me on the 8 am flight, as I requested, to keep my original BA 115 flight departing LHR 14:25 and arriving JFK 17:20, I was rebooked on the 17:30 flight (BA 733) to connect with BA 183 (LHR/JFK) scheduled for departure at 8 pm. Arriving in LHR, that flight BA 183 LHR/JFK was delayed for 2.5 hours as the original plane had a technical problem and the new plane was missing some of the catering facilities. I landed in JFK at 01:30 on July 30th - a total journey (including all the delays from cancelled and late flights) of almost 19 hours. Not to mention the stressful middle of the night arrival in a different terminal other than the usual updated T7.
I applied to office of Alex Cruz, who replied promptly and professionally that my request for status exemption - as compensation - was not possible, however that my complaint would be addressed by Exec Customer Relations. All I received from them after a week was a survey form for the second flight. Which I ignored and wrote again to Exec Customer Service.
What to do? How long before submitting legal claims? So disappointed in BA........
I was booked to fly from Geneva to London and then back home to NYC as follows: July 29 BA 725 @10 am, arriving LHR 11 am, and then BA 115 @ 14:25, arriving JFK 17:20. In total, an 11 hour journey.
BUT:
The GVA/LHR flight was cancelled (crew problems) and instead of rebooking me on the 8 am flight, as I requested, to keep my original BA 115 flight departing LHR 14:25 and arriving JFK 17:20, I was rebooked on the 17:30 flight (BA 733) to connect with BA 183 (LHR/JFK) scheduled for departure at 8 pm. Arriving in LHR, that flight BA 183 LHR/JFK was delayed for 2.5 hours as the original plane had a technical problem and the new plane was missing some of the catering facilities. I landed in JFK at 01:30 on July 30th - a total journey (including all the delays from cancelled and late flights) of almost 19 hours. Not to mention the stressful middle of the night arrival in a different terminal other than the usual updated T7.
I applied to office of Alex Cruz, who replied promptly and professionally that my request for status exemption - as compensation - was not possible, however that my complaint would be addressed by Exec Customer Relations. All I received from them after a week was a survey form for the second flight. Which I ignored and wrote again to Exec Customer Service.
What to do? How long before submitting legal claims? So disappointed in BA........
#735
Ambassador, British Airways; FlyerTalk Posting Legend
Join Date: Apr 2012
Location: Leeds, UK
Programs: BA GGL/CCR, GfL, HH Diamond
Posts: 42,872
These flights were all biz tix, and I was BA Gold status at time of flights.
I was booked to fly from Geneva to London and then back home to NYC as follows: July 29 BA 725 @10 am, arriving LHR 11 am, and then BA 115 @ 14:25, arriving JFK 17:20. In total, an 11 hour journey.
BUT:
The GVA/LHR flight was cancelled (crew problems) and instead of rebooking me on the 8 am flight, as I requested, to keep my original BA 115 flight departing LHR 14:25 and arriving JFK 17:20, I was rebooked on the 17:30 flight (BA 733) to connect with BA 183 (LHR/JFK) scheduled for departure at 8 pm. Arriving in LHR, that flight BA 183 LHR/JFK was delayed for 2.5 hours as the original plane had a technical problem and the new plane was missing some of the catering facilities. I landed in JFK at 01:30 on July 30th - a total journey (including all the delays from cancelled and late flights) of almost 19 hours. Not to mention the stressful middle of the night arrival in a different terminal other than the usual updated T7.
I applied to office of Alex Cruz, who replied promptly and professionally that my request for status exemption - as compensation - was not possible, however that my complaint would be addressed by Exec Customer Relations. All I received from them after a week was a survey form for the second flight. Which I ignored and wrote again to Exec Customer Service.
What to do? How long before submitting legal claims? So disappointed in BA........
I was booked to fly from Geneva to London and then back home to NYC as follows: July 29 BA 725 @10 am, arriving LHR 11 am, and then BA 115 @ 14:25, arriving JFK 17:20. In total, an 11 hour journey.
BUT:
The GVA/LHR flight was cancelled (crew problems) and instead of rebooking me on the 8 am flight, as I requested, to keep my original BA 115 flight departing LHR 14:25 and arriving JFK 17:20, I was rebooked on the 17:30 flight (BA 733) to connect with BA 183 (LHR/JFK) scheduled for departure at 8 pm. Arriving in LHR, that flight BA 183 LHR/JFK was delayed for 2.5 hours as the original plane had a technical problem and the new plane was missing some of the catering facilities. I landed in JFK at 01:30 on July 30th - a total journey (including all the delays from cancelled and late flights) of almost 19 hours. Not to mention the stressful middle of the night arrival in a different terminal other than the usual updated T7.
I applied to office of Alex Cruz, who replied promptly and professionally that my request for status exemption - as compensation - was not possible, however that my complaint would be addressed by Exec Customer Relations. All I received from them after a week was a survey form for the second flight. Which I ignored and wrote again to Exec Customer Service.
What to do? How long before submitting legal claims? So disappointed in BA........
I think you are wasting your time asking for some kind of status. It is not something BA will offer as compensation for a delay.