Jan 1, 2019, 2:39 am
Last edit by: corporate-wage-slave
Link to Text of the regulations in PDF format
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
Downgrades: Mennens case - calculation formula is in this post
787 cancellations due to Trent engine issues - CEDR ruling information from the post in the 2018 thread and onwards.
The 2019 BA compensation thread: Your guide to Regulation EC261/2004
Aug 8, 2019, 4:16 am
#691
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so I think the 1466 is the nightstopper which departs LHR around 2030 and it’s that aircraft which is used for the first flight down the next day. Now I am not saying don’t claim, but on the basis ba didn’t want an aircraft and crews stuck up at INV for two days since they couldn’t depart on the strike day I fully expect ba to deny the claim since the cancellation was due to the next days ATC strike.
Heck if they pulled their fingers out they could have offered it to pax due to depart INV on the next days cancelled morning flight the chance to leave INV a day earlier.
Aug 8, 2019, 9:14 am
#692
Join Date: Feb 2014
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An alternative reasonable view is that BA could have run the LHR-INV flight as normal but then returned it back that evening (empty if necessary) to LHR if it didn't want the plane and crew stuck in INV for a couple of days.
Heck if they pulled their fingers out they could have offered it to pax due to depart INV on the next days cancelled morning flight the chance to leave INV a day earlier.
Heck if they pulled their fingers out they could have offered it to pax due to depart INV on the next days cancelled morning flight the chance to leave INV a day earlier.
Aug 8, 2019, 10:52 am
#693
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If you mean an appeal against BA's own reply to your claim, then you should consider CEDR, of which there is a ton of material upthread. You can also then appeal that to whatever small claims court process exists in your part of the world. In some places you can do both, try CEDR and then go to a small claims court, in other places you may be constrained to go to small claims if CEDR have ruled unless there is a material error in CEDR's outcome.
Aug 8, 2019, 2:24 pm
#694
Join Date: Feb 2018
Programs: BA
Posts: 29
BA1399 MAN-LHR delayed 08/08
So an interesting one this after all the chaos of yesterday... seemed to be plenty of people with onward connections who hadn’t flown yesterday and been rebooked today only to be hit with another delay! A few people had missed their flights for a second time 
This one was due to a faulty fuel sensor on the aircraft, which they eventually fixed.
Anyway, back to the point of my question... we were 2hr 54mins delayed according to the flight stats but we sat on the tarmac for a good 10 minutes waiting for the doors to open because the buses weren’t available, so could I please check what we would be due under EU261? Am I reading it right at 250 EUR?
I assume I will get into a lengthy debate about whether the delay was 3 hours or more with BA as they don’t seem to have acknowledged the slow door opening!
This one was due to a faulty fuel sensor on the aircraft, which they eventually fixed.Anyway, back to the point of my question... we were 2hr 54mins delayed according to the flight stats but we sat on the tarmac for a good 10 minutes waiting for the doors to open because the buses weren’t available, so could I please check what we would be due under EU261? Am I reading it right at 250 EUR?
I assume I will get into a lengthy debate about whether the delay was 3 hours or more with BA as they don’t seem to have acknowledged the slow door opening!
Aug 8, 2019, 2:28 pm
#695
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Last edited by corporate-wage-slave; Aug 8, 2019 at 2:38 pm
Aug 8, 2019, 2:36 pm
#696
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and yes it's not just the time the doors are opened that matters it's the time the doors are opened AND passengers are able to leave the plane.
Aug 9, 2019, 6:27 am
#697
Join Date: Mar 2008
Posts: 453
Hi All I have an outstanding claim for 2 separate flights for 2 people which were badly delayed and then cancelled, I submitted the claim on 31 Jul 2019 and I recieved an automatic reply with a case reference number. Since then I have heard nothing at all.
The email states " We are currently experiencing exceptionally high volumes and aim to get back to you as soon as possible"
Any idea how long these things are taking at the moment and is there anything I can do to chase?
Thanks
The email states " We are currently experiencing exceptionally high volumes and aim to get back to you as soon as possible"
Any idea how long these things are taking at the moment and is there anything I can do to chase?
Thanks
Aug 9, 2019, 6:38 am
#698
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I think you need to wait a month if you don't have status, and perhaps a couple of weeks if Gold. I can well imagine they are overloaded at the moment, and we tend to get reports of swift service to Golds in November rather than from Blue cardholders in August.
Aug 9, 2019, 6:45 am
#699
Join Date: Mar 2008
Posts: 453
I think you need to wait a month if you don't have status, and perhaps a couple of weeks if Gold. I can well imagine they are overloaded at the moment, and we tend to get reports of swift service to Golds in November rather than from Blue cardholders in August.
Aug 9, 2019, 6:55 am
#700
Join Date: Feb 2018
Programs: BA
Posts: 29
I think you need to wait a month if you don't have status, and perhaps a couple of weeks if Gold. I can well imagine they are overloaded at the moment, and we tend to get reports of swift service to Golds in November rather than from Blue cardholders in August.
Aug 9, 2019, 6:57 am
#701
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Aug 9, 2019, 9:16 am
#702
Join Date: Dec 2011
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Theoretically speaking.. let's say my AA domestic flight was delayed for whatever reason and I missed my BA transatlantic connection to LHR meaning (and I missed the last flight of the day and had to overnight), who would be responsible for arranging a hotel?
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
Aug 9, 2019, 10:24 am
#703
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Theoretically speaking.. let's say my AA domestic flight was delayed for whatever reason and I missed my BA transatlantic connection to LHR meaning (and I missed the last flight of the day and had to overnight), who would be responsible for arranging a hotel?
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
Aug 9, 2019, 10:28 am
#704
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,577
Theoretically speaking.. let's say my AA domestic flight was delayed for whatever reason and I missed my BA transatlantic connection to LHR meaning (and I missed the last flight of the day and had to overnight), who would be responsible for arranging a hotel?
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
Aug 9, 2019, 10:36 am
#705
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Theoretically speaking.. let's say my AA domestic flight was delayed for whatever reason and I missed my BA transatlantic connection to LHR meaning (and I missed the last flight of the day and had to overnight), who would be responsible for arranging a hotel?
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
Or would I just be out of luck because its AAs "fault" and they don't give out hotel vouchers?
BA issued ticket FWIW.
It is was weather then you would and then claim from your travel insurance.
As as the AA flight is within the US then EU261 does not apply so you're under AA policy.
And it's not down to BA to sort you out either
