Multi Partner Avios Redemption
#16
Join Date: Oct 2013
Programs: GGL/CCR
Posts: 1,899
Interesting - wonder if this is a YMMV/agent specific situation, as this is not the only place I have seen suggest that such backtracking was allowed on MP redemptions. I have been mulling adding to my current MPR to use the remaining available segments, but it is quite dependent on shifting personal circumstances so I will not be trying it for a few months yet if I do. Regardless, if anyone is able to weigh in with anecdotal evidence of "backtracking" that would be most welcome.
#17
Join Date: Jun 2016
Location: Surrey
Programs: BA Gold, VS Gold, Eurostar CB, IHG Spire, Hilton Diamond, Bonvoy Titanium, Hertz President Circle
Posts: 435
Interesting - wonder if this is a YMMV/agent specific situation, as this is not the only place I have seen suggest that such backtracking was allowed on MP redemptions. I have been mulling adding to my current MPR to use the remaining available segments, but it is quite dependent on shifting personal circumstances so I will not be trying it for a few months yet if I do. Regardless, if anyone is able to weigh in with anecdotal evidence of "backtracking" that would be most welcome.
#18
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
Really? I'm surprised to hear that, as I have definitely redeemed one set of ticket as 2 separate round-trip in the past (HKG-TYO-HKG-Europe-HKG), and there seems to be no "No Backtracking" rule unlike Asia Miles.
My experience in booking multi carrier reward is to understand fully the rules, and manage your expectations before speaking to an agent, and when they are not reasonably following the rules, HUCA, or call another center altogether.
And for before departure, based on my experience, you can change, add or delete segment so long as the total distance remain within the ticketed band, subject to the change fee and tax.
My experience in booking multi carrier reward is to understand fully the rules, and manage your expectations before speaking to an agent, and when they are not reasonably following the rules, HUCA, or call another center altogether.
And for before departure, based on my experience, you can change, add or delete segment so long as the total distance remain within the ticketed band, subject to the change fee and tax.
#19
Join Date: Mar 2017
Programs: BA Gold
Posts: 224
Seems to be quite a bit of confusion here, all depending on who you talk to at BA
I actually asked if they had the rules in writing that could be shared for future reference. I was told there were no such thing, and I guess that would also explain the numerous different answers one can get. But hey, no fun without a bit of challenge! I am still waiting for a repricing that I asked for on Thursday, now I have two flights in my app, with the original one ticketed, but not the new one...as would be expected I guess.
I actually asked if they had the rules in writing that could be shared for future reference. I was told there were no such thing, and I guess that would also explain the numerous different answers one can get. But hey, no fun without a bit of challenge! I am still waiting for a repricing that I asked for on Thursday, now I have two flights in my app, with the original one ticketed, but not the new one...as would be expected I guess.
#20
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,468
Seems to be quite a bit of confusion here, all depending on who you talk to at BA
I actually asked if they had the rules in writing that could be shared for future reference. I was told there were no such thing, and I guess that would also explain the numerous different answers one can get. But hey, no fun without a bit of challenge! I am still waiting for a repricing that I asked for on Thursday, now I have two flights in my app, with the original one ticketed, but not the new one...as would be expected I guess.
I actually asked if they had the rules in writing that could be shared for future reference. I was told there were no such thing, and I guess that would also explain the numerous different answers one can get. But hey, no fun without a bit of challenge! I am still waiting for a repricing that I asked for on Thursday, now I have two flights in my app, with the original one ticketed, but not the new one...as would be expected I guess.
#21
Join Date: Jul 2018
Location: London
Programs: BA GGL
Posts: 172
My own very recent experience in booking a multicarrier award was incredibly frustrating in terms of the complete inconsistency of advice i received, so HUACA is always an option if you dont like the first answer you receive (assuming you have the patience of a saint).
The final answer i received was that backtracking was not permitted. I wasn’t comfortable with this and spent a lot of time looking at potential multicarrier bookings through ba.com (ie round trip avios bookings with 2 non BA oneworld partners). Interestingly whilst many itineraries with backtracking could be selected they could not be priced online, whilst those without backtracking could be priced online, reflecting the appropriate application of the multicarrier pricing table.
Based on those findings I gave up on my original more aggressive itinerary.
I would also note that recent coverage of these redemptions in blogs eg HFP a few weeks ago presenting these redemptions as an opportunity to book 8 award flights without any constraints no doubt raises the number of queries coming into BA and the scrutiny around them.
A final word of caution, even if your discussion with the agent goes smoothly and the itinerary isnt challenged there is still a decent chance it will be rejected by ticketing. Given the time it takes to root out award availability this is particularly frustrating.
The final answer i received was that backtracking was not permitted. I wasn’t comfortable with this and spent a lot of time looking at potential multicarrier bookings through ba.com (ie round trip avios bookings with 2 non BA oneworld partners). Interestingly whilst many itineraries with backtracking could be selected they could not be priced online, whilst those without backtracking could be priced online, reflecting the appropriate application of the multicarrier pricing table.
Based on those findings I gave up on my original more aggressive itinerary.
I would also note that recent coverage of these redemptions in blogs eg HFP a few weeks ago presenting these redemptions as an opportunity to book 8 award flights without any constraints no doubt raises the number of queries coming into BA and the scrutiny around them.
A final word of caution, even if your discussion with the agent goes smoothly and the itinerary isnt challenged there is still a decent chance it will be rejected by ticketing. Given the time it takes to root out award availability this is particularly frustrating.
#22
Join Date: Jun 2016
Location: Surrey
Programs: BA Gold, VS Gold, Eurostar CB, IHG Spire, Hilton Diamond, Bonvoy Titanium, Hertz President Circle
Posts: 435
Yep, and this is why after spending too many hours on this a couple of years ago, I decided it's not worth trying to do anything remotely complicated if you value your time and sanity. Better to spend that time on earning more avios instead!
#23
Join Date: Mar 2017
Location: AMS
Programs: BAEC Silver, Flying Blue Gold, TK M&S Nobody
Posts: 2,468
The final answer i received was that backtracking was not permitted. I wasn’t comfortable with this and spent a lot of time looking at potential multicarrier bookings through ba.com (ie round trip avios bookings with 2 non BA oneworld partners). Interestingly whilst many itineraries with backtracking could be selected they could not be priced online, whilst those without backtracking could be priced online, reflecting the appropriate application of the multicarrier pricing table.
Based on those findings I gave up on my original more aggressive itinerary.
Fair point - I had not twigged that one might actually be able to price some of these online. When you say itineraries with backtacking, do you mean the likes of AAA-BBB-CCC-BBB-AAA would not price? [Without a stopover, I would personally argue this should not be classified as "backtracking"].
I would also note that recent coverage of these redemptions in blogs eg HFP a few weeks ago presenting these redemptions as an opportunity to book 8 award flights without any constraints no doubt raises the number of queries coming into BA and the scrutiny around them.
More generally, I can't see that any of these rules would be difficult to implement in whatever tool the agents use to build the itinerary [and indeed they do seem to be built in to the website for simple round trips] such that one cannot have an itinerary accepted by the agent but rejected by ticketing.
#24
Join Date: Jul 2018
Location: London
Programs: BA GGL
Posts: 172
[QUOTE=etiene;30745130]Fair point - I had not twigged that one might actually be able to price some of these online. When you say itineraries with backtacking, do you mean the likes of AAA-BBB-CCC-BBB-AAA would not price? [Without a stopover, I would personally argue this should not be classified as "backtracking"].
When i say backtracking i mean reversing the overall direction of travel (other than as the start of a return leg). So for example:
DOH to NRT return
Permitted routings (via QR/JL/CX) eg Hanoi, Bangkok, Shanghai, HK all no issue to price online.
However routings through London, for example, cannot be priced online.
As another example HKG-DOH return could not be routed through Tokyo.
By mapping out the flight paths on GC map i could discern the logic being applied.
This is a very strict interpretation, even preventing backtracking in the same continent. I dont believe that this is consistently applied in practise though.
When i say backtracking i mean reversing the overall direction of travel (other than as the start of a return leg). So for example:
DOH to NRT return
Permitted routings (via QR/JL/CX) eg Hanoi, Bangkok, Shanghai, HK all no issue to price online.
However routings through London, for example, cannot be priced online.
As another example HKG-DOH return could not be routed through Tokyo.
By mapping out the flight paths on GC map i could discern the logic being applied.
This is a very strict interpretation, even preventing backtracking in the same continent. I dont believe that this is consistently applied in practise though.
#25
Join Date: Jan 2016
Location: Hong Kong
Programs: BAEC
Posts: 275
My past experience in changing a booking was like this:
call UK centre to initiate changes. The agent will claim the change is made, but need to reprice manually. Usually this will led to dead end, no confirmation on new price, but if you head to MMB, all segments (new and old) will appear as a mess.
You then call India centre ask to complete the repricing, maybe 3-5 days after first call. This will take at least 15-30+ minutes waiting, but all manual repricing should complete in just 1 call. Mine case involves further changes and ended up taking 3 hours to complete,maybe shorter if things are going your way.
call UK centre to initiate changes. The agent will claim the change is made, but need to reprice manually. Usually this will led to dead end, no confirmation on new price, but if you head to MMB, all segments (new and old) will appear as a mess.
You then call India centre ask to complete the repricing, maybe 3-5 days after first call. This will take at least 15-30+ minutes waiting, but all manual repricing should complete in just 1 call. Mine case involves further changes and ended up taking 3 hours to complete,maybe shorter if things are going your way.
#26
Join Date: Mar 2017
Programs: BA Gold
Posts: 224
I appreciate all the input we have had on this thread, and I think it adds value, even if we haven't reached a conclusion. So in the end I got my final flight changed, in an itinerary of 8 flights after have flown the first 6, and it took some time to change the last. I had 5 calls to make it happen, or 6, 7, 8 or such, with the ping pong transferred between different BA desks, and always treated like a new caller.
In the end, I suceeded to have the airline changed, the departure city changed, so all in, keeping to the rules of 8 segments, one open jaw, same milage. Still, it was messy, it took time, even to find the flights to start with. So if you do not have the time, or more important, the flexibility, then it will be a struggle.
In the end, I suceeded to have the airline changed, the departure city changed, so all in, keeping to the rules of 8 segments, one open jaw, same milage. Still, it was messy, it took time, even to find the flights to start with. So if you do not have the time, or more important, the flexibility, then it will be a struggle.
#27
Original Poster
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
Amen to that. On the face of it, it may look like a good deal. But once you factor in the time it takes to piece everything together it is much less so. And that is coming from someone with access to the GGL line and free changes. Doing this through the regular blue line I think I'd rather stay home.
#28
Join Date: Aug 2015
Location: England
Programs: BAEC Gold, UA Mileage Plus, Hotels.com Gold, Marriott Bonvoy Platinum, Pizza Express Gold
Posts: 601
Sorry to resurrect an old thread, but looking for some clarification:
I’m looking to book two CX flights for next spring, when they become available, then two JL flights approximately 3 weeks later. Availability seems good when the flights are released, but if I wait till they’re all available then the outbound CX flights might have gone. Can I book the CX flights as a standard redemption, then change it to a multi-partner redemption when the JL flights are released?
Once I have a multi-partner redemption is it generally possible to add on extra sectors (within the 8 sector limit)?
And are change fees currently waived under book with confidence for things like this?
Thanks
I’m looking to book two CX flights for next spring, when they become available, then two JL flights approximately 3 weeks later. Availability seems good when the flights are released, but if I wait till they’re all available then the outbound CX flights might have gone. Can I book the CX flights as a standard redemption, then change it to a multi-partner redemption when the JL flights are released?
Once I have a multi-partner redemption is it generally possible to add on extra sectors (within the 8 sector limit)?
And are change fees currently waived under book with confidence for things like this?
Thanks
#29
Join Date: Jan 2011
Location: London, UK
Programs: BAGGL, A3G, Accor Gold, Hilton Diamond, IHG Diamond, LHW Sterling
Posts: 1,308
Sorry to resurrect an old thread, but looking for some clarification:
I’m looking to book two CX flights for next spring, when they become available, then two JL flights approximately 3 weeks later. Availability seems good when the flights are released, but if I wait till they’re all available then the outbound CX flights might have gone. Can I book the CX flights as a standard redemption, then change it to a multi-partner redemption when the JL flights are released?
Once I have a multi-partner redemption is it generally possible to add on extra sectors (within the 8 sector limit)?
And are change fees currently waived under book with confidence for things like this?
Thanks
I’m looking to book two CX flights for next spring, when they become available, then two JL flights approximately 3 weeks later. Availability seems good when the flights are released, but if I wait till they’re all available then the outbound CX flights might have gone. Can I book the CX flights as a standard redemption, then change it to a multi-partner redemption when the JL flights are released?
Once I have a multi-partner redemption is it generally possible to add on extra sectors (within the 8 sector limit)?
And are change fees currently waived under book with confidence for things like this?
Thanks
-I don't think you can convert, but you might get to the same place by cancelling, the tickets being released back into circulation by CX and booking the new ticket.
- On the change to add additional sectors, it will be easier if you stay within the same mileage band for the pricing.