Missing tier points / avios on JAL flight

Old Dec 29, 18, 3:07 pm
  #1  
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Missing tier points / avios on JAL flight

Hi, I recently took a JL internal flight as part of a BA itinerary. It's more than 7 days since the flight and on ba.com I just tried submitting a claim for missing avios / tier points on partner flights. However JAL doesn't show on the dropdown list of partner airlines and I have to select 'Other'. This takes you to a form to be filled out and faxed to BA (you read that right). Am I doing something wrong? Any way round this?

As an aside, when I checked in to the flight at HND I noticed my BAEC number wasn't showing on the boarding card and I asked the agent to check that my BAEC number was registered - they assured me it was. Should the BAEC number show on the JL boarding card if it has been correctly applied? (I have further JL domestic flights on this booking).
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Old Dec 29, 18, 3:29 pm
  #2  
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I see your point. I've never used the Other Airlines drop down entry and it suggests that (a) you wait at least a month before claiming and (b) that you should print and fax it.

If you don't want to do that I suggest you call the BAEC and seek alternatives. There are free resources for faxing online if you don't have access to a physical fax machine.
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Old Dec 29, 18, 3:38 pm
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Thanks. I might end up doing that (seeking advice from BAEC and faxing) in the absence of any other advice here. I presume JL missing from the dropdown is a bug?
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Old Dec 29, 18, 3:49 pm
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Originally Posted by alpenlupe View Post
Hi, I recently took a JL internal flight as part of a BA itinerary. It's more than 7 days since the flight and on ba.com I just tried submitting a claim for missing avios / tier points on partner flights. However JAL doesn't show on the dropdown list of partner airlines and I have to select 'Other'. This takes you to a form to be filled out and faxed to BA (you read that right). Am I doing something wrong? Any way round this?
I'd suggest you wait another week, because it generally does not credit until Sunday after the cut-off, and if it's Thursday, Friday or Saturday that you flew, it often doesn't credit until Sunday of the following week rather than the one immediately after. I have had JL domestic flights credit nearly 2 weeks after the flight. I suggest not bothering to call or fax anything until at least 2 weeks after the flight, because they may well be credited automatically, which means you'd waste your time, especially for what is likely to be extremely small amount of earnings (unless you flew to Okinawa, it won't earn much because of the small distance).

As for the BA membership number, if you received a small, non-standard size domestic boarding pass, you should see the BAEC membership number in very small letters in the top right hand corner.

JL has a peculiar booking system for domestic flights and I suspect that is why missing Avios claim cannot be processed in a normal way.
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Old Dec 29, 18, 4:05 pm
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Try https://www.britishairways.com/en-de...ting-documents
and upload your e-ticket receipt and/or boarding pass.
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Old Dec 29, 18, 5:05 pm
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Thanks for that @LTN Phobia, the flight was only 8 days ago, I'll wait another week. And, on closer inspection, my BA number is indeed on the top right of the boarding card, gives me more faith that the points will eventually post :-)
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Old Dec 29, 18, 5:26 pm
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Originally Posted by alpenlupe View Post
Thanks for that @LTN Phobia, the flight was only 8 days ago, I'll wait another week. And, on closer inspection, my BA number is indeed on the top right of the boarding card, gives me more faith that the points will eventually post :-)
Definitely worth waiting for another week. I suspect you might have just missed the cut-off for last Sunday, but you might see it tomorrow morning or Monday.
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Old Dec 30, 18, 2:54 am
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I reported the missing JL on the dropdown to BAEC by phone and on the FT BA Website thread quite a while ago and nothing was ever done about it. Adding another option on a dropdown is not a big job but they do not seem want to do it.
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