Amex Hacked
Dec 28, 2018, 2:46 am
#31
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,555
I have stopped counting the number of organizations (including many airlines) where they reported that their database has been hacked, including credit card details. I have no illusion that I missed many and that smaller outfits have been hacked too. When I look at the number of online payments that I make to various airlines , including Apple, Spotify, Netflix and the like, but also hotels and lesser shopping websites, I am a bit horrified.
I got two cc compromised by BA breach and one of those by CX breach. No problems yet. But if I get some fraudulent use, I would not jump to the conclusion that it is linked to any specific breach.
I got two cc compromised by BA breach and one of those by CX breach. No problems yet. But if I get some fraudulent use, I would not jump to the conclusion that it is linked to any specific breach.
Last edited by brunos; Dec 28, 2018 at 2:51 am
Dec 28, 2018, 6:14 am
#32
Join Date: May 2011
Posts: 2,379
Its rediculous We talked at 11am. They say they will send the new card out today.. And they can't have it in Berlin the next day? Amazon can do a same day delivery? Which year do they live in?
Its not they say they need a week to produce the card. No they send it out but can't send it express .
LOL..
Its not they say they need a week to produce the card. No they send it out but can't send it express .
LOL..
Amazon have an enormous network of courier companies - including its own airline. Amex does not.
As I said, there's not a single card company that would get you a new card sent on Boxing Day and arriving in a foreign country the next morning. It's beyond me why you'd expect that level of service!
Dec 28, 2018, 7:00 am
#34
Join Date: Jan 2007
Location: Canary Wharf, London
Programs: MyWaitrose, IC Spire Ambassador, Hilton Diamond & BAEC Gold
Posts: 2,685
Dec 28, 2018, 7:01 am
#35
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Amazon have an enormous network of courier companies - including its own airline. Amex does not.
As I said, there's not a single card company that would get you a new card sent on Boxing Day and arriving in a foreign country the next morning. It's beyond me why you'd expect that level of service!
Amazon have an enormous network of courier companies - including its own airline. Amex does not.
As I said, there's not a single card company that would get you a new card sent on Boxing Day and arriving in a foreign country the next morning. It's beyond me why you'd expect that level of service!
Amex will print a card locally rather than ship one from the UK. It happened to a friend when he was in Australia. The replacement was received the next day.
Dec 28, 2018, 7:48 am
#36
Join Date: Jul 2015
Location: Wales
Programs: BAEC Silver
Posts: 147
I had my Amex card taken from me in St Petersburg. Taken from my zipped pocket under my zipped jacket by an expert team who looked like they could handle themselves ( think downmarket McMafia). My card was hit four times in minutes. Bar stewards but real pros.
Amex were great. As was the plain clothes copper I filed the report with. Wouldn’t want to argue with him either.
Amex were great. As was the plain clothes copper I filed the report with. Wouldn’t want to argue with him either.
Dec 28, 2018, 9:57 am
#37
Join Date: May 2011
Posts: 2,379
Amex sent my card from the UK to Australia with DHL. Your friend clearly did not order it on Boxing Day...
Dec 28, 2018, 10:32 am
#38
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Dec 28, 2018, 10:35 am
#39
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Dec 28, 2018, 1:08 pm
#40
Join Date: May 2011
Posts: 2,379
You didn't, nor did I say you did. The OP called Amex on Boxing Day, a public holiday, and expected a replacement the following day in Germany. A ridiculous expectation in my book - something I thought would be universally held but I guess not. To each their own.
Not sure what that link is about either. It says "almost always within 48 hours", not guaranteed next day - even on public holidays.
Dec 28, 2018, 1:27 pm
#41
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611
Dec 28, 2018, 1:37 pm
#42
Join Date: May 2011
Posts: 2,379
Not that any of this has anything whatsoever to do with the point I made!
Dec 28, 2018, 2:25 pm
#43
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,578
It's so nice to see the festive spirit manifesting in yet another thread... Back to being loving and caring?
Dec 28, 2018, 3:17 pm
#44
Ambassador: Emirates Airlines
Join Date: Sep 2004
Location: Manchester, UK
Posts: 18,611