A Word of Warning - Amex Travel Insurance LGW Disruption 20.12.18
Dec 20, 2018, 11:04 am
#1
Original Poster
Join Date: Nov 2009
Location: East Berlin
Posts: 1,533
A Word of Warning - Amex Travel Insurance LGW Disruption 20.12.18
Just spoken to Amex Travel insurance. I have a stand alone Select policy (Select 45 AMT). I’m caught up in the disruption at Gatwick today. My flight has been cancelled. I called for advice regarding booking and claiming for a hotel overnight.
Amex told me that they are treating these events as unprecedented and will not be providing insurance cover for this event. Amex said even though my flight had been cancelled, they interpret the policy to cover bad weather and those sorts of things.
I’ll leave it there.
Palmer
Amex told me that they are treating these events as unprecedented and will not be providing insurance cover for this event. Amex said even though my flight had been cancelled, they interpret the policy to cover bad weather and those sorts of things.
I’ll leave it there.
Palmer
Dec 20, 2018, 11:34 am
#4
Original Poster
Join Date: Nov 2009
Location: East Berlin
Posts: 1,533
I’ve rebooked a flight for tomorrow. Hopefully, this will operate and the airport will be open. However, should the situation continue, I imagine Amex will not cover me for the hotels that I’ve booked over the weekend for my trip, which I won’t be using, if I can’t travel.
I’ll try to claim the cost of tonight’s hotel from BA. I should be okay up to £200? Is that correct?
Palmer
I’ll try to claim the cost of tonight’s hotel from BA. I should be okay up to £200? Is that correct?
Palmer
Dec 20, 2018, 11:36 am
#5
Join Date: Oct 2010
Location: Switzerland / Estonia
Programs: AY+ Platinum, BAEC Silver, airbaltic VIP, HH Diamond, Radisson VIP, IHG Diamond Elite
Posts: 6,525
I’ve rebooked a flight for tomorrow. Hopefully, this will operate and the airport will be open. However, should the situation continue, I imagine Amex will not cover me for the hotels that I’ve booked over the weekend for my trip, which I won’t be using, if I can’t travel.
I’ll try to claim the cost of tonight’s hotel from BA. I should be okay up to £200? Is that correct?
Palmer
I’ll try to claim the cost of tonight’s hotel from BA. I should be okay up to £200? Is that correct?
Palmer
Dec 20, 2018, 11:43 am
#6
Join Date: Nov 2004
Location: London
Programs: BA GFL
Posts: 133
Doesn't, unfortunately, surprise me. I was caught in the Mallorca floods and couldn't get back to the hotel and had to stay elsewhere. Cost about EUR200 and 5 hours in traffic (could have been a lot worse, I know). But my Amex Platinum Card insurance doesn't cover 'catastrophe' apparently...
Dec 20, 2018, 11:52 am
#7
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 269
ETA: my insurance is via a packaged bank account but is provided by AXA - looking on their website, they've added a specific section for LGW drone disruption and state they are including it under their Travel Disruption section and will provide cover for reasonable additional accommodation and travel expenses. I am actually impressed.
Last edited by Irreverent Medusa; Dec 20, 2018 at 12:29 pm
Dec 20, 2018, 1:15 pm
#10
Join Date: Oct 2018
Location: London
Programs: BAEC blue dust
Posts: 269
That's interesting, does the Amex policy include Travel Disruption Cover? That's the section that also covers floods, avalanches, volcanoes and the likes. I know that's definitely in my policy and that's the specific section Axa mentions on their website to be covered for the drone thing.
https://www.axa.co.uk/insurance/pers...l-information/
https://www.axa.co.uk/insurance/pers...l-information/
Dec 20, 2018, 1:19 pm
#11
Join Date: Nov 2003
Location: London, UK
Programs: BA GfL, Marriott PlatfL/Ambassador, TP Gold, IHG Spire
Posts: 1,656
What do they mean by 'unprecedented'? There's no such definition in the Select 45 travel policy. Just make your own travel arrangements and then claim it all back.
Dec 20, 2018, 1:31 pm
#13
Moderator: British Airways Executive Club, Iberia Airlines, Airport Lounges and Environmentally Friendly Travel
Join Date: Jan 2003
Location: London, UK
Posts: 22,210
any claim resulting from the withdrawal from service of any public transport on the orders or recommendation of the regulatory authority in any country. You should refer any claim in this case to the transport operator involved
Last edited by Prospero; Dec 20, 2018 at 1:43 pm
Dec 20, 2018, 1:42 pm
#14
Join Date: Apr 2011
Location: New York
Programs: AA EXP 1.0mm, not sure where I am with hotels these days
Posts: 2,795
