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BA's IT strikes again ! [Baggage email months after cancellation]

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BA's IT strikes again ! [Baggage email months after cancellation]

   
Old Dec 19, 2018, 4:53 am
  #1  
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Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
BA's IT strikes again ! [Baggage email months after cancellation]
Had to laugh today.

Received an email today headed "Important information about your BA828 flight to Dublin...".

Just a couple of problems with it:
  1. It wasn't important, just a plea to consider checking in my carry-on
  2. The reservation in question was cancelled on 15th Jan i.e. over 11 months ago
I understand that bulk emails can be hard to get right, but it's not as if they would have had to rush at updating the file, is it ?
OverTheHorizon is offline  
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Old Dec 19, 2018, 5:27 am
  #2  
 
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,367
Originally Posted by OverTheHorizon
Had to laugh today.

Received an email today headed "Important information about your BA828 flight to Dublin...".

Just a couple of problems with it:
  1. It wasn't important, just a plea to consider checking in my carry-on
  2. The reservation in question was cancelled on 15th Jan i.e. over 11 months ago
I understand that bulk emails can be hard to get right, but it's not as if they would have had to rush at updating the file, is it ?
When is travel? I suspect if a refund was given a ghost flight sector was created to keep the booking ‘live’
KeaneJohn is offline  
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Old Dec 19, 2018, 6:43 am
  #3  
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Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
Originally Posted by KeaneJohn


When is travel? I suspect if a refund was given a ghost flight sector was created to keep the booking ‘live’
Today apparently - not sure why life support would be necessary when it was cancelled and refunded last January ?
OverTheHorizon is offline  
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Old Dec 19, 2018, 10:14 am
  #4  
 
Join Date: Apr 2017
Programs: BA Silver
Posts: 1,383
Obviously this shouldn't happen, but I think that when cancelling a booking, agents sometimes change the date to some random future date just so the booking still exists for long enough for the refund to be issued.
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Old Dec 20, 2018, 10:19 am
  #5  
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Join Date: Aug 2015
Location: Effectively grounded
Programs: BA GGL for a little while longer
Posts: 844
Originally Posted by fruitcage
Obviously this shouldn't happen, but I think that when cancelling a booking, agents sometimes change the date to some random future date just so the booking still exists for long enough for the refund to be issued.
Hah, I hadn't considered that possibility
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