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First class check in " 'what is TSA Pre-check?

First class check in " 'what is TSA Pre-check?

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Old Dec 19, 18, 11:19 am
  #16  
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Join Date: Oct 2014
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Originally Posted by GentleGiant View Post
He did ask which colored name badge they wore as this indicates their status apparently
​​​​​​​Would you like fries with that check-in?
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Old Dec 19, 18, 12:55 pm
  #17  
 
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Originally Posted by GentleGiant View Post
Showing on our LHR to JFK printed boarding passes but not on the onward. However showing on mobile AA passes

When questioned neither of the first class agents had heard of TSA Pre-check

They then said 'perhaps it is not used in the USA'!

At that point I said I'll leave it

Amazed that they had never heard of it Puzzling why the onward passes do not have it
If it's not on the onward boarding pass you should get them reprinted once in the States before going through security. Assuming you have Global Entry which is why it is normally offered, although have heard it appearing randomly.

EDIT: VS/DL have the same IT issue where Precheck appeared on my flight TO L.A. but not on the internal connections. Precheck made me reprint boarding passes with TSA Pre shown.
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Old Dec 19, 18, 5:47 pm
  #18  
 
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Originally Posted by EuropeanPete View Post
I'm going to guess that the OP was aware of this...
And that Google was working when he posted it.
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Old Dec 19, 18, 9:52 pm
  #19  
 
Join Date: Jan 2003
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Originally Posted by GentleGiant View Post
My point is that the first class check in staff at T5 had never heard of it!
Last week the agent at the F desk at LGW knew nothing about the fact that a 4 class 777 used on a 3 class service would have a front cabin that might / might not be being used. She assured me that as I was in row 10, I was right at the front of the aircraft as that is what her screen showed. Her colleague at the next door desk had to explain about the front cabin, and to tell her how to get me a seat there.. One would assume that the agents at the F desk would be better clued up than the others about seating in the premium cabins, but experience suggests that they are not ! Why should one then expect them to know what goes on several thousand miles away ??
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