Golden Ticket
Dec 17, 2018, 6:30 am
#1
Original Poster
Join Date: Feb 2010
Location: London
Programs: BA Gold, VS Gold
Posts: 274
Golden Ticket
I recently had fantastic service on a flight coming back from America and rightly gave my Golden Ticket to one of the crew members.
We were chatting and they remembered my name and eventually messaged me via LinkedIn to say thank you, which of course I didn't mind at all.
But something they said in the email shocked me, which was that BA gives them absolutely nothing for getting one of these Golden Tickets.
I was surprised to say the least. For a start, I think that's rubbish on the part of BA, but also makes me think - is there any point next time?
Am I missing something?
We were chatting and they remembered my name and eventually messaged me via LinkedIn to say thank you, which of course I didn't mind at all.
But something they said in the email shocked me, which was that BA gives them absolutely nothing for getting one of these Golden Tickets.
I was surprised to say the least. For a start, I think that's rubbish on the part of BA, but also makes me think - is there any point next time?
Am I missing something?
Dec 17, 2018, 8:34 am
#2
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,578
There've been a few threads about this, and I've recently overheard cabin crew mention how the Golden Tickets have little to no value in and of themselves. I believe they work like raffle tickets, and at the end of a period of time, the number of Golden Tickets you have increases the cabin crew's likelihood of winning something.
Dec 17, 2018, 8:48 am
#4
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
Some people think that they are important others do not, on Mixed Fleet I believe it can effect their bonus pay, on other fleets we do not get this.
I don’t mind getting them as a thank you but otherwise they are worthless.
I don’t mind getting them as a thank you but otherwise they are worthless.
Dec 17, 2018, 9:08 am
#5
Join Date: Aug 2014
Posts: 2,659
I recently had fantastic service on a flight coming back from America and rightly gave my Golden Ticket to one of the crew members.
We were chatting and they remembered my name and eventually messaged me via LinkedIn to say thank you, which of course I didn't mind at all.
But something they said in the email shocked me, which was that BA gives them absolutely nothing for getting one of these Golden Tickets.
I was surprised to say the least. For a start, I think that's rubbish on the part of BA, but also makes me think - is there any point next time?
Am I missing something?
We were chatting and they remembered my name and eventually messaged me via LinkedIn to say thank you, which of course I didn't mind at all.
But something they said in the email shocked me, which was that BA gives them absolutely nothing for getting one of these Golden Tickets.
I was surprised to say the least. For a start, I think that's rubbish on the part of BA, but also makes me think - is there any point next time?
Am I missing something?
Dec 17, 2018, 9:09 am
#6
Join Date: Mar 2014
Programs: BAEC Gold, IHG Spire Elite
Posts: 289
I heard from a crewmember that if you get a Golden Ticket you have to go to a fancy dinner with your management.
They were joking about it (jesting that having to eat fancy food was a punishment) so I have no idea how true it was either.
They were joking about it (jesting that having to eat fancy food was a punishment) so I have no idea how true it was either.
Dec 17, 2018, 9:22 am
#7
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
Dec 17, 2018, 1:12 pm
#10
Join Date: Jul 2011
Programs: Mucci de la Cuisine Aérienne du Réseau Courte Durée de British Airways
Posts: 4,704
There are Golden Ticket events where customers that have given out tickets and staff that have received them get invited. The staff chosen are those who have collected quite a few tickets.
Generally though, they are noted on your file and give your Manager an opportunity to acknowledge your good work. They help give an overall impression of the crew member along with other forms of recognition and other forms of performance monitoring such as your personal customer satisfaction scores for your flights etc.
Generally though, they are noted on your file and give your Manager an opportunity to acknowledge your good work. They help give an overall impression of the crew member along with other forms of recognition and other forms of performance monitoring such as your personal customer satisfaction scores for your flights etc.
Dec 17, 2018, 1:35 pm
#11
Moderator, Iberia Airlines, Airport Lounges, and Ambassador, British Airways Executive Club
Join Date: Feb 2010
Programs: BA Lifetime Gold; Flying Blue Life Platinum; LH Sen.; Hilton Diamond; Kemal Kebabs Prized Customer
Posts: 63,804
I guess the other factor that comes into play is that if something goes wrong with a staff member's career - maybe not even through any fault of their own (e.g. a baseless accusation from a passenger with some mistaken identity thrown in) - then a staff member can point to their Golden Tickets as evidence of a wider perspective or implausibility of any accusation. So whereas there is plenty of cynicism involved here, I wouldn't dissuade anyone from using their Golden Tickets, and ideally backing it up with the e-version showing on the left of My Executive Club.
And this link can work for anyone and does something fairly similar:
ba.com/thankyou
And this link can work for anyone and does something fairly similar:
ba.com/thankyou
Dec 17, 2018, 2:00 pm
#12
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,094
There are Golden Ticket events where customers that have given out tickets and staff that have received them get invited. The staff chosen are those who have collected quite a few tickets.
Generally though, they are noted on your file and give your Manager an opportunity to acknowledge your good work. They help give an overall impression of the crew member along with other forms of recognition and other forms of performance monitoring such as your personal customer satisfaction scores for your flights etc.
Generally though, they are noted on your file and give your Manager an opportunity to acknowledge your good work. They help give an overall impression of the crew member along with other forms of recognition and other forms of performance monitoring such as your personal customer satisfaction scores for your flights etc.
Last edited by Can I help you; Dec 17, 2018 at 2:06 pm
Dec 18, 2018, 3:52 am
#13
Join Date: Aug 2015
Location: London, UK
Programs: BA GGL
Posts: 1,578
I have, a few times, given praise via the BA Twitter account, which I'm told (given my relatively high follower count) stands a chance of having a little more clout. Curious to know which is the best option.
Dec 18, 2018, 4:53 am
#14
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
They have something similar on AA, a few years back, each cert got them around $35, not sure if cash or other,
told this year that all the certs go in to lottery.. chances of winning anything is about the same has a public lottery
told this year that all the certs go in to lottery.. chances of winning anything is about the same has a public lottery
Dec 18, 2018, 8:26 am
#15
Join Date: Apr 2018
Programs: BAEC Gold
Posts: 267
Does anybody know whether there is any benefit for the crew members recognised to using a Golden Ticket rather than ba.com/thankyou (or vice versa)? I obviously want to use the best option and have traditionally used the latter because I could remember the URL rather than having to find the Golden Ticket link…