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I know its a first world problem, but how can I stop this happening?

I know its a first world problem, but how can I stop this happening?

Old Dec 6, 2018, 1:37 pm
  #16  
 
Join Date: Dec 2009
Posts: 858
Surely someone higher up the drink chain?
flygod is offline  
Old Dec 6, 2018, 1:42 pm
  #17  
 
Join Date: May 2017
Programs: BA Silver
Posts: 120
Please email Alex Cruz to request more champagne is loaded for your flight and let us know how you got on.
jackcarr is offline  
Old Dec 6, 2018, 1:44 pm
  #18  
 
Join Date: May 2013
Posts: 6,349
Originally Posted by jackcarr
Please email Alex Cruz to request more champagne is loaded for your flight and let us know how you got on.
Willie Walsh, surely?

Theresa May is a bit busy,.
simons1 is offline  
Old Dec 6, 2018, 2:24 pm
  #19  
 
Join Date: Feb 2016
Location: LHR
Programs: BAEC Gold, SkyTeam Elite Plus, Sixt Gold
Posts: 417
Best way to get heard is to fly with someone else.

When I fly east, I actively avoid BA even if it costs me one stop (which btw is double TP).
frandrake is offline  
Old Dec 6, 2018, 2:58 pm
  #20  
 
Join Date: Sep 2016
Programs: AA Lifetime Platinum, BA Silver, Marriott Gold
Posts: 89
Private jet. Problem solved.
AlastairGordon is offline  
Old Dec 6, 2018, 3:08 pm
  #21  
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Join Date: Aug 2006
Location: Argentina
Posts: 40,169
Did they offer another brand of Champagne instead?
HIDDY is offline  
Old Dec 6, 2018, 4:19 pm
  #22  
 
Join Date: Aug 2015
Location: England
Programs: BAEC Gold, UA Mileage Plus, Hotels.com Gold, Marriott Bonvoy Platinum, Pizza Express Gold
Posts: 597
Running out shortly after take off? Lucky you. We had our first First from GRU earlier this week and they ran out before we'd left the ground. They offered round the "champagne from business class" after that.

I can't say we were particularly bothered by it though.
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Old Dec 6, 2018, 4:20 pm
  #23  
 
Join Date: Jan 2012
Programs: BA Gold member Marriott Platinum
Posts: 281
Ask them to get a bottle from Y. I have never known wine to run out back there!!!!! 😀
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Old Dec 6, 2018, 4:29 pm
  #24  
 
Join Date: Sep 2005
Location: OOL
Programs: VA Plat, QF LTS, UA MM, Hilton Diamond, Rydges Black, ,Le-Club Gold
Posts: 3,659
It's not just champagne that runs out in BA F - they don't load enough meal choices. If you want to get your first choice meal, pre-order it or you'll run the risk of getting the last-worst meal that no-one else wanted
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Old Dec 7, 2018, 12:05 am
  #25  
 
Join Date: Nov 2004
Programs: BA GGL, LH FTL
Posts: 3,576
Highland Spring water. Much better to keep you hydrated than this French stuff: No spinning head, no head ache the next day.
LCY8737 is offline  
Old Dec 7, 2018, 12:11 am
  #26  
 
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,383
@ antipest

My advice (FWIW !!) revolves around four points :


1. Yes, take a few minutes to write to whomsoever you think might be a relevant sounding board within BA for your feelings and sense of disappointment ; but do so in the full knowledge that you are unlikely to receive anything constructive, reassuring, or useful, by way of response.

2. Look beyond BA - or even beyond OW alliance members, depending on your own needs & priorities - and consider putting some or all of your future custom with another carrier/s ; airlines where a much higher quality of First class travel can be experienced. This applies to both hard & soft product, including overall service standards. A quick trawl through the archives of this BAEC sub-forum and various other fora here on FT, and elsewhere, will give a wider, interesting perspective.

3. Above all, manage your expectations ahead of any premium cabin flight (regardless of airline), and accept that the picture painted in marketing & promotional literature will often be some way removed from reality. The mismatch - and most notably, the level of inconsistency - can be apparent in all carriers, although my personal view is that it is more common with BA than with most airlines I have used (and I have flown with 84, to date)

4. Keep a sense of balance by remembering that virtually any consumer-orientated business can potentially let you down at one point or another. Its then a matter of judging whether paying a higher price will help minimise the chances of such failings being a rare occurrence, in contrast to the 50% risk factor that you mention in the report of your recent BA journeys, and which you (understandably) describe as unacceptable.

Safe travels ..... Bonne chance
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Old Dec 7, 2018, 4:41 am
  #27  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
or do what I do, have a couple pints at the airport, 1 g and T on the plane and then raid the chocolate selection in the galley
fotographer is offline  
Old Dec 7, 2018, 5:07 am
  #28  
 
Join Date: Sep 2013
Programs: BAEC Gold, EK Skywards (enhanced Blue !), Oman Air Sindbad Gold
Posts: 6,383
Originally Posted by fotographer
or do what I do, have a couple pints at the airport, 1 g and T on the plane and then raid the chocolate selection in the galley
Whoah !

One G&T, and then raiding the chocolate supplies.

Thats a crazy rockstar life you lead ....... ^
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Old Dec 7, 2018, 6:00 am
  #29  
 
Join Date: Jan 2016
Location: London
Programs: Hilton Diamond, NZ Gold, BA Gold
Posts: 134
Completely agree! I flew back from Mexico last week and they didn't have any champagne to offer us. Hard to believe this is acceptable considering the price of the ticket.
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Old Dec 7, 2018, 6:01 am
  #30  
 
Join Date: Jun 2013
Location: Roswell, GA
Programs: AA EXP 2.8m,Lifetime PLT, Hilton Diamond, IHG PlLT, SPG Gold
Posts: 3,191
Originally Posted by subject2load


Whoah !

One G&T, and then raiding the chocolate supplies.

Thats a crazy rockstar life you lead ....... ^
It is but keep in mind the chocolates are for my wife.
Also keep in mind, no matter how much I tell the FA, fill the glass with ice first or bring me a glass of ice, there is never enough ice (I know I am just that way)
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fotographer is offline  

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