BA Holiday booking- pilots strike = problems
Nov 30, 2018, 2:44 pm
#16
Original Poster
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 727
Improved slightly, by 7 minutes. The screens are now showing the first flight in the morning, to LHR, the irony is our flight this morning (to MAD where we have been ever since) was the first on the screens departing T5 (0630)!! I think we’re going insane... more gin needed!!
Last edited by hungry; Nov 30, 2018 at 3:04 pm
Nov 30, 2018, 3:04 pm
#17
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,376
yes tried he was really sympathetic but said cos were rebooked have to stick with it. I asked him if he can just get us home... but no can do at least till tomorrow.
He did however refund the first nights hotel fee, which is something at least. Again cant fault this guy or the one from earlier, they r 100% spot on.
at least were in the lounge drinking wine and gin... but at 2300 they close apparently!!! Will they really just kick us out do you think ??
I thought one lounge was 24/7 I’d be asking to go there if the one you are in is closing at 11.
Oct 28, 2019, 1:51 pm
#18
Original Poster
Join Date: Nov 2015
Programs: CAMRA GGL (Gold Card Holder/Lifetime membership)
Posts: 727
Dear All
Since I am updating, here is another !
So after the nightmare trip (feels like years ago now) I obviously complained to BA about the situation. They fobbed it off to Iberia.
Asked for EU compo with Iberia. In about Feb after lots of emails etc got a phone call from Madrid. Iberia saying we ARE owed the 2 x 250eur compo. Asked me to send copy of BP, Passport and bank details for both pax. Duly did this. Nothing back!
Many more emails back to Iberia, post letters sent twice, calls to no avail, more emails... months on feeling really fed up complained to the Spanish CAA (AESA). That was SLOW, sent a package off to Spain as requested, with full details of all what happened, all evidence, BP copes, PP copies, everything! (about a tenner postage)..
More delays and more waiting........
Finally a week and three days ago they wrote to me, they found in OUR favour and the airline is at fault and we are owed 2 x 250eur compo!!! We WON !!!
Only, we are now waiting for Iberia / BA / nostrum / WHOEVER to make contact to arrange payment.... I have emailed them a copy of the decision of AESA and asked to arrange payment for both 250euro's within 7 days.... no reply (surprise surprise)....
How long would one wait before starting legal action?
Thanks again everyone
Since I am updating, here is another !
So after the nightmare trip (feels like years ago now) I obviously complained to BA about the situation. They fobbed it off to Iberia.
Asked for EU compo with Iberia. In about Feb after lots of emails etc got a phone call from Madrid. Iberia saying we ARE owed the 2 x 250eur compo. Asked me to send copy of BP, Passport and bank details for both pax. Duly did this. Nothing back!
Many more emails back to Iberia, post letters sent twice, calls to no avail, more emails... months on feeling really fed up complained to the Spanish CAA (AESA). That was SLOW, sent a package off to Spain as requested, with full details of all what happened, all evidence, BP copes, PP copies, everything! (about a tenner postage)..
More delays and more waiting........
Finally a week and three days ago they wrote to me, they found in OUR favour and the airline is at fault and we are owed 2 x 250eur compo!!! We WON !!!
Only, we are now waiting for Iberia / BA / nostrum / WHOEVER to make contact to arrange payment.... I have emailed them a copy of the decision of AESA and asked to arrange payment for both 250euro's within 7 days.... no reply (surprise surprise)....
How long would one wait before starting legal action?
Thanks again everyone