BA Holiday - Balance not paid but still valid?
Nov 27, 2018, 5:11 am
#1
Original Poster
Join Date: Jan 2015
Posts: 89
BA Holiday - Balance not paid but still valid?
I don’t know if this is an IT glitch or not.
Bought a BA holiday and paid the deposit. For one reason or another we decided not to travel and therefore didn’t pay the balance when due. Forgot all about it thinking it would just disappear from MMB, app etc.
However with two days to go it’s still showing (including selected seats etc) in the app and MMB. I have also received the emails a few days ago welcoming onto our forthcoming trip.
So my question is if I tried to checkin would we be accepted for travel?
Just to be clear we can’t actually travel on the dates I just wondered!
Thanks
Bought a BA holiday and paid the deposit. For one reason or another we decided not to travel and therefore didn’t pay the balance when due. Forgot all about it thinking it would just disappear from MMB, app etc.
However with two days to go it’s still showing (including selected seats etc) in the app and MMB. I have also received the emails a few days ago welcoming onto our forthcoming trip.
So my question is if I tried to checkin would we be accepted for travel?
Just to be clear we can’t actually travel on the dates I just wondered!
Thanks
Nov 27, 2018, 7:29 am
#6
Join Date: Jun 2013
Location: London
Programs: BAEC Gold, HHonors Diamond, Marriott Gold
Posts: 1,546
They normally get cancelled a few weeks before the travel date. I would say this one has dropped of their radar.
They usually send you a few emails and they even left me a voicemail when I was forfeiting a holiday booking, Have they tried this with you?
They usually send you a few emails and they even left me a voicemail when I was forfeiting a holiday booking, Have they tried this with you?
Nov 27, 2018, 7:38 am
#8
Join Date: Mar 2008
Location: Around somewhere
Programs: Gold, Some red card and some hotel cards.
Posts: 708
Nov 27, 2018, 8:01 am
#9
Original Poster
Join Date: Jan 2015
Posts: 89
Yes had the emails and call. Even told them on the call we couldn’t go any more and they said it would just expire....
Nov 29, 2018, 3:22 am
#10
Original Poster
Join Date: Jan 2015
Posts: 89
Nov 29, 2018, 3:27 am
#11
Join Date: Sep 2003
Location: OSL
Posts: 2,643
so you’ve not been charged the full amount yet you want to try and get back taxes you’ve not paid. This is the very definition of fraud...
Nov 29, 2018, 3:35 am
#12
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Working in travel, this sounds like a major mess up by them that will cost them a fortune if they've ticketed it without taking balance from you. It will only become apparent to them when you no-show at the airport, then they will be alerted via their queues, and will have lost a small fortune. It's possible they havn't cancelled your accommodation either, and will be liable to pay in full as you'll technically be a no-show. So they could end up losing 80-85% of your total holiday cost, which if it's longhaul and in J would be substantial. And probably as some lowly admin person hasn't ticked a box or dealt with your cancellation.
With this in mind - do you have anything confirming cancellation in writing? i.e. did you email them, and receive a response? I hope so.
I would seriously consider contacting them quickly and just saying 'my BA App is saying my cancelled holiday is still active as I have the flights showing. Have you actually cancelled them properly?'. This will enable them to cancel the flights and lose far less than they would for a no-show. I have a couple of friends at BA Holidays, they are actually quite a small, low key company, not some humongous Tour Op. Someone will pay for it, possibly with their job if it's an individual error... So i'd urge you to make one additional call / email, even if it's not your fault (it's not!).
Don't attempt to travel, I think they have 2 years to come after you for the balance
I'm hoping it's just an error with the app, and the tickets aren't issued.
With this in mind - do you have anything confirming cancellation in writing? i.e. did you email them, and receive a response? I hope so.
I would seriously consider contacting them quickly and just saying 'my BA App is saying my cancelled holiday is still active as I have the flights showing. Have you actually cancelled them properly?'. This will enable them to cancel the flights and lose far less than they would for a no-show. I have a couple of friends at BA Holidays, they are actually quite a small, low key company, not some humongous Tour Op. Someone will pay for it, possibly with their job if it's an individual error... So i'd urge you to make one additional call / email, even if it's not your fault (it's not!).
Don't attempt to travel, I think they have 2 years to come after you for the balance
I'm hoping it's just an error with the app, and the tickets aren't issued.
Nov 29, 2018, 5:50 am
#13
Join Date: Aug 2010
Location: London Stratford, E7
Programs: BAEC Gold! Thanks to FT
Posts: 3,374
Working in travel, this sounds like a major mess up by them that will cost them a fortune if they've ticketed it without taking balance from you. It will only become apparent to them when you no-show at the airport, then they will be alerted via their queues, and will have lost a small fortune. It's possible they havn't cancelled your accommodation either, and will be liable to pay in full as you'll technically be a no-show. So they could end up losing 80-85% of your total holiday cost, which if it's longhaul and in J would be substantial. And probably as some lowly admin person hasn't ticked a box or dealt with your cancellation.
With this in mind - do you have anything confirming cancellation in writing? i.e. did you email them, and receive a response? I hope so.
I would seriously consider contacting them quickly and just saying 'my BA App is saying my cancelled holiday is still active as I have the flights showing. Have you actually cancelled them properly?'. This will enable them to cancel the flights and lose far less than they would for a no-show. I have a couple of friends at BA Holidays, they are actually quite a small, low key company, not some humongous Tour Op. Someone will pay for it, possibly with their job if it's an individual error... So i'd urge you to make one additional call / email, even if it's not your fault (it's not!).
Don't attempt to travel, I think they have 2 years to come after you for the balance
I'm hoping it's just an error with the app, and the tickets aren't issued.
With this in mind - do you have anything confirming cancellation in writing? i.e. did you email them, and receive a response? I hope so.
I would seriously consider contacting them quickly and just saying 'my BA App is saying my cancelled holiday is still active as I have the flights showing. Have you actually cancelled them properly?'. This will enable them to cancel the flights and lose far less than they would for a no-show. I have a couple of friends at BA Holidays, they are actually quite a small, low key company, not some humongous Tour Op. Someone will pay for it, possibly with their job if it's an individual error... So i'd urge you to make one additional call / email, even if it's not your fault (it's not!).
Don't attempt to travel, I think they have 2 years to come after you for the balance
I'm hoping it's just an error with the app, and the tickets aren't issued.
Nov 29, 2018, 5:57 am
#14
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
BA will simply ADM BA Holidays for the balance and the hotel may do the same. What BA Holidays does vis-a-vis OP is between the two of them.
Best practice is to call BA Holidays and then confirm with an email that you originally cancelled on a specific date in the past and then called again today. It's likely sufficient if you have a copy of your email from BA Holidays confirming the cancellation. Don't lose that email.
So, bottom line is that it isn't worth the time, effort, and money to deal with this downstream when a quick call and email today will solve it.
As to the taxes, they are refundable. But, to BA Holidays.
Best practice is to call BA Holidays and then confirm with an email that you originally cancelled on a specific date in the past and then called again today. It's likely sufficient if you have a copy of your email from BA Holidays confirming the cancellation. Don't lose that email.
So, bottom line is that it isn't worth the time, effort, and money to deal with this downstream when a quick call and email today will solve it.
As to the taxes, they are refundable. But, to BA Holidays.
Nov 29, 2018, 7:01 am
#15
Join Date: Oct 2006
Location: London
Programs: Many. Too many. I came here to cut them down. I failed.
Posts: 2,999
Some airlines have Tour Op fares that need issueing within x days - a special with early ticketing date (Thai, Qatar particularly culpable), but BA typically don't.
If booking within 10 weeks of departure I could understand.But I can't see a valid one. I'll drop one of my friends a line as obviously i'm missing something if true, and that will bug me!