Takiteasy

corporate-wage-slave

If you could show the credit card, then it's IDB. If you can't show the credit car it's not IDB. If you weren't asked in a clear way to show the card then it's IDB.

babarage

Often1

This is the only analysis that matters. The rest are a series of perhaps interesting matters for someone studying business process, but do not implicate whether OP is due compensation and a duty of care under the Regulation. That is all CEDR is charged with.

bluemoon68

If gate staff are instructed to check for a credit card then they must have the power to reinstate boarding; if not what is the point of them asking for it.

Mrlmrl

Another update from my side - maybe it will be useful for someone in the future to be careful with CEDR process:

CEDR sent the decision email saying "The passenger now has 14 days from the date of this communication in which to either accept the decision or reject it."
But today we have seen they had actually closed the case 1 day after they sent that email. And in the CEDR case page, the buttons don't allow you to upload anything, it says case closed by an employee name. So I emailed them instead. Not hoping much help from them anymore though based on the experience so far.

Mrlmrl

Our young gate agent called his boss 2 times for us. And told us "my boss doesn't allow me to take you to the flight".
It's possible that this boss who sits in his office had the right to reinstate the boarding.
Not sure if the boss had seen the note about the CC but definitely the agent was clueless.
Interestingly, the email (which was taken as the main proof) was written by a third person - who is most probably this boss.
We told the agent several times, let us ask your boss why he is not letting us to the flight. He rejected talking to us or coming to the gate.
What kind of person sits in his office, orders the agent not to let us in without explanation and then writes an email to BA saying they asked our card and we chose not to show.
If we go to the court, I believe this person can even lie in front of the judge.
This is just a flight compensation issue, I don't want to think how much people suffer because of such unethical liar people.

So in summary , maybe the agents don't have the access to that screens but their managers probably do.

Ldnn1

There's an important clarification here (in your favour). From what you've posted above, the agent did not actually say in his email that they asked to see your card and you chose not to show it. The email simply said "The passengers could not certify the credit card." As such I certainly don't think you have to show that this email was a lie, because it is not really evidence that you were asked to show it. The email is an incomplete account from which BA (and CEDR) have drawn an inference.

Indeed nothing in any of the contemporaneous notes BA has provided states that you were asked to show the card.

Quote:

The passengers showed up directly at the boarding gate with the boarding cards issued in their mobile phones. When we were going to board them the agents realised that they were not checked in and that they also had a message in FLY. "PLEASE SEE PNR CC SECURITY". The passengers could not certify the credit card and there was no time for them to buy another ticket...

Often1

As I read the CEDR adjudication process flowchart (which is extremely well done), in your case it does not matter. The 14 days would only apply if the adjudicator had proposed relief for OP short of the full amount he had sought. In that case, OP would have 14 days to accept or reject. If OP accepts, then BA would have been obligated to pay the sum determined by the adjudicator. If OP had rejected, the matter would be closed and of no effect to either OP or BA.

In this case, CEDR found for BA. While one supposes that OP could accept this, that would be odd. Rather, the matter is closed and OP may pursue this matter as and if he sees fit.

Seems that he is now off to MCOL.

BA6501