"Sorry, there's a problem with our systems."
Nov 15, 2018, 3:32 pm
#1
Original Poster
Join Date: Nov 2018
Location: Suffolk
Programs: BAEC Silver
Posts: 120
"Sorry, there's a problem with our systems."
Trying to 'book & upgrade' seats (WT+ to CW) on LHR to CPT return for Oct '19. Seats are shown as available and selection turns green, but hitting 'continue' results in this:
I've tried different PCs, different browsers, different BAEC accounts, and cleared the cache. Phew.
Any thoughts, anyone?
Error
- Sorry, there's a problem with our systems. Please try again, and if it still doesn't work, you might want to try again later
I've tried different PCs, different browsers, different BAEC accounts, and cleared the cache. Phew.
Any thoughts, anyone?
Nov 16, 2018, 3:13 am
#3
Ambassador, British Airways Executive Club
Join Date: Feb 2008
Location: UK
Posts: 10,144
A belated welcome to Flyertalk and the BA Board Postdoc and thanks for joining us here.
One of 2 ways I usually do this is if I see availability is call up and do it in one go or book the WTP flights and immediately call up but that leaves the seats available to be potentially snapped up in the interim period. I always stick with the former as a rule.
Sometimes too by doing it online on a dummy booking it can show a huge fare discrepancy UuA by trying to do it online and can be caused by DIF issues (Dual Inventory Fares) and more on that here.
Dual Inventory Fares - Is there an idiot's guide anywhere?
One of 2 ways I usually do this is if I see availability is call up and do it in one go or book the WTP flights and immediately call up but that leaves the seats available to be potentially snapped up in the interim period. I always stick with the former as a rule.
Sometimes too by doing it online on a dummy booking it can show a huge fare discrepancy UuA by trying to do it online and can be caused by DIF issues (Dual Inventory Fares) and more on that here.
Dual Inventory Fares - Is there an idiot's guide anywhere?
Nov 16, 2018, 3:42 am
#4
Original Poster
Join Date: Nov 2018
Location: Suffolk
Programs: BAEC Silver
Posts: 120
A belated welcome to Flyertalk and the BA Board Postdoc and thanks for joining us here.
One of 2 ways I usually do this is if I see availability is call up and do it in one go or book the WTP flights and immediately call up but that leaves the seats available to be potentially snapped up in the interim period. I always stick with the former as a rule.
One of 2 ways I usually do this is if I see availability is call up and do it in one go or book the WTP flights and immediately call up but that leaves the seats available to be potentially snapped up in the interim period. I always stick with the former as a rule.
Nov 16, 2018, 4:43 am
#8
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
BA charge a fee to book by phone, £5 from memory, presumably to drive traffic to their website which is cheaper for them.
However, if there is a fare that you should be able to book online but cannot do so due to problems with their systems, they agree to waive that fee. I'm not sure if that's a formal promise or just a convention - one of the experts will know.
However, if there is a fare that you should be able to book online but cannot do so due to problems with their systems, they agree to waive that fee. I'm not sure if that's a formal promise or just a convention - one of the experts will know.
Nov 16, 2018, 6:59 am
#10
Join Date: Nov 2017
Programs: BA, Hilton
Posts: 2,091
I didn't realise there was a £20 fee to purchase at an airport ticket office!
Sep 26, 2022, 7:26 pm
#12
Join Date: Feb 2009
Location: FLL
Programs: United Premier 1K; Alaska MVP 75K; Hilton Honors Diamond; Hertz Pres Circle
Posts: 667
Same. I think the entire system to create a new Exec Club account is down and it has been like this for days. I have seen others complaining online, too. Crazy.
Sep 26, 2022, 8:15 pm
#13
Join Date: Dec 2018
Posts: 102
Appreciate you saying that, I was getting real frustrated. I tried multiple browsers, machines, emails, everything.
Sep 3, 2023, 2:02 pm
#14
Join Date: Jul 2023
Location: Berlin
Programs: BAEC Silver, Accor Silver
Posts: 53
Cheers,
I got the same problem while trying to upgrade my next flight. Just checked availability - there might be 6 upgrades available. I'm trying since Friday - using different browsers on a Mac and iPhone.
Someone has a new idea or a solution?
thanks in advance.
I got the same problem while trying to upgrade my next flight. Just checked availability - there might be 6 upgrades available. I'm trying since Friday - using different browsers on a Mac and iPhone.
Someone has a new idea or a solution?
thanks in advance.